article thumbnail

Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Satisfied customers are more likely to generate positive feedback and referral business. The restaurant industry has a lot of competition.

article thumbnail

Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.

article thumbnail

Three Customer Service Lessons from a World Traveler

Hospitality Net

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it.

article thumbnail

Why the Marketing Budget Should Include Customer Service Training

Hospitality Net

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

article thumbnail

The Biggest Opportunity in Customer Service

Hospitality Net

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is:

article thumbnail

Three Customer Service and CX Metrics Every Employee Needs to Understand

Hospitality Net

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

article thumbnail

The Tension Between Leadership and Customer Service

Hospitality Net

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more.