Hospitality Net

MAY 17, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.

Customer Service 91

Customer Service Customer Service 91

Hospitality Net

APRIL 25, 2023

Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions.

Customer Service 98

Customer Service Customer Service Hospitality Hospitality 98

Hospitality Net

JANUARY 17, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand.

Customer Service 84

Customer Service Customer Service Customer Experience 84

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 110

Customer Service Customer Service 110

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Happy New Year! And for everything else, too! With that, here are 10 ideas. Do more in 24!

Customer Service 95

Customer Service Customer Service Customer Experience 95

Hospitality Net

DECEMBER 8, 2023

To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence. So while today’s luxury industry is broader and more accessible than ever before, it’s also more challenging.

Customer Service 74

Customer Service Customer Service 74

Modern Restaurant Management

JANUARY 22, 2020

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

Customer Service 228

Customer Service Customer Service Customer Experience Hospitality 228

Hospitality Net

APRIL 12, 2023

The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals.

Customer Service 98

Customer Service Customer Service 98

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

Customer Service 40

Customer Service Customer Service Hospitality Hospitality 40

Fast Casual

OCTOBER 17, 2023

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

Customer Service 89

Customer Service Customer Service 89

Hospitality Net

JULY 20, 2023

Customer service in the hotel industry is about serving the needs of customers, by helping them solve problems, teaching them how to use products and services, and answering questions.

Customer Service 40

Customer Service Customer Service 40

Hospitality Net

JUNE 22, 2023

In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading about this story. Wade Miller, a Santa Fe, New Mexico, resident, tried to buy tickets to the volleyball match from the Summer Olympics ticket office in Atlanta. When the agent found out he lived in New Mexico, she refused to sell him a ticket.

Customer Service 96

Customer Service Customer Service 96

Hospitality Net

JUNE 26, 2023

PALO ALTO, Calif. June 26, 2023 (Newswire.com)

Customer Service 97

Customer Service Customer Service 97

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Automated Food Prep 185

Automated Food Prep Customer Service Customer Service Food Preparation 185

Restobiz

NOVEMBER 30, 2023

By Dawn Castell In the bustling restaurant industry where competition is fierce, standout customer service can make all the difference to your brand and bottom line. Service is the secret ingredient that makes a meal a memorable experience, turning many first-time visitors into regular, returning guests.

Customer Service 193

Customer Service Customer Service 193

Restobiz

OCTOBER 6, 2023

By Dawn Castell The restaurant industry has always been at the forefront of innovation and adaptation, and today, it stands on the cusp of a technological revolution with the integration of Artificial Intelligence (AI) in customer service.

Customer Service 208

Customer Service Customer Service Customer Experience 208

Modern Restaurant Management

MARCH 15, 2024

Customer Service Unfortunately, many payment processors fail to consider the importance of customer service. When choosing a processor, customer service must be a priority. Find a processor that meets the restaurant’s technology needs, whether it's high-end or basic equipment.

Customer Service 196

Customer Service Customer Service Purchasing 196

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Customer Service Hospitality Hospitality 203

Fast Casual

APRIL 7, 2023

Learn why the Attune HD Drive-Thru Communication System from Panasonic Connect earns an A+ from eegee's.

Customer Service 40

Customer Service Customer Service 40

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

Customer Service 197

Customer Service Customer Service Staffing Customer Experience 197

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

Inventory Management 195

Inventory Management Customer Experience Inventory Customer Service 195

Hospitality Net

JANUARY 16, 2024

It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting.

Customer Service 87

Customer Service Customer Service 87

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Hospitality 188

Hospitality Hospitality Customer Service Customer Service 188

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Customer Service 180

Customer Service Customer Service Customer Experience 180

Foodservice Equipment Reports

FEBRUARY 21, 2024

“The evolving landscape of technology—including developments in AI, robotic solutions, autonomous ordering and customer service—has elevated the KI Awards to expand beyond back-of-house operations to also recognize innovations that… Source

Customer Service 111

Customer Service Customer Service 111

Hospitality Net

MAY 1, 2024

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey.

Customer Service 73

Customer Service Customer Service 73

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

Customer Experience 223

Customer Experience Customer Service Customer Service Catering 223

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

Customer Experience 98

Customer Experience Customer Service Customer Service 98

Hospitality Net

DECEMBER 20, 2023

The hotel will deliver the ultimate in customer service, wellness, gastronomy and leisure, as well as additional benefits thanks to the global loyalty program ALL - Accor Live Limitless.

Customer Service 105

Customer Service Customer Service Hospitality Hospitality 105

Sculpture Hospitality

JUNE 13, 2023

As a bar owner, your goal is to create a welcoming atmosphere that attracts customers and generates profits. But running a successful bar requires more than just great ambiance and exceptional customer service.

Inventory 111

Inventory Customer Service Customer Service 111

Sculpture Hospitality

MAY 2, 2023

Employees who are satisfied, motivated, and committed can help create a positive work environment, provide excellent customer service, and increase the restaurant's profitability. As a restaurant owner, your staff are your most valuable asset.

Customer Service 117

Customer Service Customer Service Restaurant Management Restaurant Manager 117

Modern Restaurant Management

JANUARY 4, 2021

Focus on Customer Service and Personalized Experiences. Customer service and personalized experiences can differentiate yourself from cold, national corporations. Small businesses need to compete on their home court, and being the creative advertiser with great customer service will win each time.

Customer Service 208

Customer Service Customer Service Purchasing 208

Sculpture Hospitality

JUNE 22, 2023

Keeping track of the quantity and quality of your spirits is crucial for maintaining profitability and providing excellent customer service. Running a successful bar or restaurant requires efficient inventory management, especially when it comes to liquor bottles.

Inventory 109

Inventory Inventory Management Customer Service Customer Service 109

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

Customer Service 188

Customer Service Customer Service 188

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory Management 189

Inventory Management Inventory Customer Experience Customer Service 189

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189