Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home.

Customer Experience 539

Customer Experience 539

Modern Restaurant Management

DECEMBER 4, 2023

How Wait Time Expectations Enhance the Customer Experience Using truthful, historical data regarding customer flow to set wait expectations works to elevate the customer experience in several ways. This effort transforms previously wasted downtime into productive interactions with your brand.

Customer Experience 506

Customer Experience Customer Service Customer Service Restaurant Management 506

Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Hot soup arriving cold or a salad arriving wilted can ruin the customer experience and earn your restaurant negative reviews.

Customer Experience 493

Customer Experience Inventory Management Software Inventory Point of Sale 493

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season.

Customer Experience 474

Customer Experience Point of Sale Inventory Management Purchasing 474

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Experience 418

Customer Experience Staffing Customer Service Customer Service 418

Modern Restaurant Management

DECEMBER 20, 2023

In a rapidly evolving industry, innovation is integral to transforming customer experiences and maintaining a competitive edge. With this information, you can make informed decisions like tailoring LTOs and promotions, as well as refining the menu to match the tastes of your guests.

Customer Experience 493

Customer Experience 493

Modern Restaurant Management

JANUARY 27, 2025

Establish Clear Goals for Your Tipping Policy Define what you hope to achieve: Fairness : Ensure all contributors to the customer experience are recognized. Factors to Consider When Designing a Tip Policy Team Structure : Assess how each role impacts the customer experience.

Customer Experience 449

Customer Experience 449

Modern Restaurant Management

OCTOBER 13, 2024

However, although a private Wi-Fi network will remain an important connectivity solution for business operations, there is a clear case for the use of cellular as it relates to the customer experience. Security : Compared to cellular, public Wi-Fi can be insecure, which puts customer data at risk.

Customer Experience 449

Customer Experience Inventory Management Staffing Inventory 449

Modern Restaurant Management

OCTOBER 21, 2024

Being Customer Centric Many times, when hiring a manager, the owner or hiring individual looks for someone who can handle the operations side of the business. Hiring management must also know that customer experience and satisfaction is key to keep a restaurant running. So, focus on these attributes.

Restaurant Manager 419

Restaurant Manager Restaurant Management Customer Experience 419

Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. These systems were built by outside firms and engineers with a focus on customer experience.

Customer Experience 447

Customer Experience Catering Catering 447

Modern Restaurant Management

NOVEMBER 14, 2024

AI phone agents are revolutionizing customer experience in the restaurant industry, transforming how businesses handle customer engagement over the phone and reducing the interruptions in operations. What Are AI Agents and What are They Used For?

Customer Experience 448

Customer Experience Customer Service Customer Service Hospitality 448

Modern Restaurant Management

MARCH 20, 2025

Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. Consider a scenario where two different clients have vastly different experiences with your service. Giving your team the right tools and autonomy will get problems resolved quicker and a better customer experience.

Catering 352

Catering Catering Inventory Customer Experience 352

Modern Restaurant Management

FEBRUARY 24, 2025

This strategy provides businesses with a buffer against no-shows while also attracting new customers who may return in the future. Balancing Risks and Customer Experience While preventive measures are crucial, businesses must find the right balance to ensure customers don’t feel overwhelmed.

Customer Experience 385

Customer Experience Point of Sale Staffing Hospitality 385

Modern Restaurant Management

DECEMBER 9, 2024

As well as ensuring your customers are provided with a great customer experience and delicious food, accommodating for the busy period will ensure your workforce remains happy. A manageable workload and smooth-running workplace will keep your employee satisfaction high so you don’t have to worry about unhappy workers.

Inventory 418

Inventory Customer Experience Point of Sale Staffing 418

Modern Restaurant Management

JANUARY 3, 2025

The challenge now is extracting maximum impact from every square foot – both from an operational and customer experience perspective. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience. How does it dovetail with sustainability goals?

Customer Experience 251

Customer Experience Chef Food and Beverage Food and Beverage 251

Modern Restaurant Management

JANUARY 15, 2025

With the right payment optimization strategy, restaurants can reduce costs, streamline processes, improve customer experience, and enhance security. Diversifying payment options enhances customer experience across generations, keeping diners coming back again and again.

Customer Experience 221

Customer Experience Catering Catering Purchasing 221

Modern Restaurant Management

OCTOBER 13, 2021

Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. Speaking of Monitoring Temperatures… HVAC systems aren’t the only area where monitoring temperatures help save costs.

Customer Experience 614

Customer Experience Staffing Food Safety Food Service 614

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.

Customer Experience 419

Customer Experience 419

Modern Restaurant Management

FEBRUARY 20, 2025

What if you could remove that friction from your customer experience? The next generation of messaging technology makes it possible, allowing people to order seamlessly from the text itself while still receiving an immersive brand experience. That inconvenience can be enough to stop you from ordering.

Purchasing 251

Purchasing Customer Experience 251

Modern Restaurant Management

APRIL 25, 2025

By opting for smaller footprints, these brands can keep costs lower – whether it’s for rent, utilities, or staffing – while still optimizing their operations and prioritizing customer experience.

Staffing 221

Staffing Customer Experience Food and Beverage Food and Beverage 221

Modern Restaurant Management

OCTOBER 14, 2024

In the modern dining landscape, where convenience and customer experience are paramount, restaurants increasingly rely on electronic payment systems to facilitate transactions. However, behind the scenes, interchange fees play a crucial yet often overlooked factor in shaping these establishments' financial health.

Customer Experience 322

Customer Experience 322

Modern Restaurant Management

AUGUST 24, 2022

Co-sourcing Customer Service employees is extremely popular in the restaurant industry. This allows the restaurant staff to deliver outstanding customer experiences inside of the restaurant and not have to worry about also managing outside calls.

Staffing 450

Staffing Customer Experience Customer Service Customer Service 450

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Pixels and Bites.

Customer Experience 474

Customer Experience Purchasing Point of Sale 474

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Customer Experience 493

Customer Experience Restaurant Management Restaurant Manager 493

Modern Restaurant Management

MARCH 24, 2025

. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

Customer Experience 305

Customer Experience Purchasing Recipes Restaurant Management 305

Modern Restaurant Management

OCTOBER 4, 2022

All of these tools require a reliable connection in order to ensure a positive customer experience. It also means poor customer experiences with your brand that can have a long lasting impact.

Point of Sale 505

Point of Sale Customer Experience FDA 505

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 539

Customer Experience Customer Service Customer Service Staffing 539

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 493

Customer Experience Recipes Purchasing 493

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can set themselves apart by focusing on smarter tools, streamlined processes, and meaningful customer experiences. AI moves from nice-to-have to must-have Many QSRs experimented with AI-driven solutions in 2024, such as in-app chatbots and personalized order recommendations.

Inventory 450

Inventory Inventory Management Purchasing Food Prices 450

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners.

Customer Experience 251

Customer Experience Customer Service Customer Service Catering 251

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

Customer Experience 531

Customer Experience Purchasing Inventory 531

Modern Restaurant Management

MAY 1, 2024

Communication Silos in Restaurants A few communication silos that commonly present themselves in restaurant operations include: Waitstaff : The most common communication silo in restaurants is the waitstaff who bear the brunt of the customer-facing operations of the restaurant, since they are the ones who get to see the customer experience up close.

Customer Experience 492

Customer Experience Inventory Management Inventory Restaurant Management 492

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience.

Food Safety 504

Food Safety Customer Experience Inventory Restaurant Management 504

Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. As such, an industry migration is underway. Where does that lead?

Kitchen Display System 609

Kitchen Display System Customer Experience Food Preparation Customer Service 609

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 450

Point of Sale Customer Experience Staffing Recipes 450

Modern Restaurant Management

APRIL 12, 2023

From condensing overstocked items and adjusting inventory levels to enhancing employee training and revamping the customer experience, there are so many ways restaurant analytics could be used to improve the bottom line. With the right tools, running a business can be streamlined and the customer experience improved.

Inventory 491

Inventory Point of Sale Customer Experience Recipes 491

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

Inventory Management 489

Inventory Management Customer Experience Customer Service Customer Service 489