Hospitality Net

JUNE 23, 2023

Embracing digital transformation has become crucial for hotels, resorts, and other hospitality establishments to enhance the customer experience and stay ahead in a highly competitive market.

Customer Experience 96

Customer Experience Hospitality Hospitality 96

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 97

Customer Experience Purchasing 97

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Customer Experience 220

Customer Experience Customer Service Customer Service 220

Modern Restaurant Management

JULY 28, 2020

The transition to digital experiences is an issue every industry is having to address, but is uniquely challenging in an industry where personal interactions are the norm and a critical part of the customer experience.

Customer Experience 179

Customer Experience Restaurant Management Restaurant Manager Food Service 179

Modern Restaurant Management

FEBRUARY 17, 2020

Or look at Pieology , which has made pizza interactive, allowing customers to choose every detail of their pizza from toppings to dough. This dedication to customer experience has driven the chain’s growth in the US and beyond. The best customer experience will always win — are your locations up to the task?

Customer Experience 145

Customer Experience Food Safety Chef Customer Service 145

Modern Restaurant Management

SEPTEMBER 23, 2020

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

Customer Experience 225

Customer Experience Hospitality Hospitality Customer Service 225

Fast Casual

DECEMBER 7, 2022

Top leaders share insight on AI innovation and the role it plays in everything from better customer experiences to loyalty program enhancements. Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands.

Customer Experience 96

Customer Experience 96

Chef's Deal

AUGUST 31, 2023

Restaurant ice machines enhance customer experience in foodservice businesses by providing aesthetically pleasing and refreshing ice cubes for beverages and producing various other types of ice for purposes such as display and storage. Investing in the right model for your business needs will save you money, time, and energy.

Customer Experience 59

Customer Experience Customer Service Customer Service 59

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

Customer Experience 40

Customer Experience Kitchen Display System Point of Sale Customer Service 40

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. QR codes have rapidly transformed the traditional restaurant landscape in recent years.

Customer Experience 95

Customer Experience Chef 95

Hospitality Net

JUNE 12, 2023

This week, Jez and Darren receive Tristan Gadsby, CEO of Alliants, the experts at enabling exceptional customer experiences in hospitality and retail. Welcome back to Cloudbusting!

Customer Experience 40

Customer Experience Hospitality Hospitality 40

Fast Casual

SEPTEMBER 22, 2022

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review data is an invaluable wellspring of information you can use to refine your CX and then watch as more customers come through your doors.

Customer Experience 52

Customer Experience 52

Restobiz

OCTOBER 25, 2023

As the foodservice industry’s recovery continues, many QSRs are making operational changes to address diner demand, foster loyalty, and keep customers coming back. With such fierce competition, restaurants are stepping up their game, working to improve service and boost the customer experience.

Customer Experience 198

Customer Experience 198

Modern Restaurant Management

DECEMBER 7, 2020

Even though personal interaction is a critical part of creating a great customer experience, it's a confounding element in obtaining timely, reliable information from brand audits. All three of these methods introduce the “human element," or the error-prone potential of manually entering information.

Customer Experience 109

Customer Experience 109

ComplianceMate

MAY 24, 2023

Additionally, they are gaining more insight into what customers think about their products. Many foodservice businesses have realized the importance of using technology to collect and evaluate the detailed information about the effectiveness of their Food Safety Management System (FSMS).

Customer Experience 52

Customer Experience Food Safety 52

Fast Casual

MARCH 29, 2023

Hosted by Networld Media Group, join Revel Chief Strategy Officer Chris Lybeer and PDQ Chief Operating Officer Eric Knott as they explore using technology as an accelerator to prioritize the needs of today’s fast casual consumer.

Customer Experience 91

Customer Experience 91

Modern Restaurant Management

OCTOBER 21, 2019

There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more. This visibility allows for more intelligent decision making that can increase revenue and improve the customer experience.

Customer Experience 83

Customer Experience Customer Service Customer Service 83

Modern Restaurant Management

NOVEMBER 10, 2023

Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. Some elements of the customer experience restaurants must consider creating an exceptional customer journey include staff friendliness, wait times, quality of products, and more.

Customer Experience 105

Customer Experience Restaurant Management Restaurant Manager Hospitality 105

Modern Restaurant Management

JULY 20, 2023

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience.

Customer Experience 143

Customer Experience 143

Food Management

OCTOBER 4, 2023

Delivering exceptional dining experiences goes beyond offering delicious dishes. While a complex combination of factors keeps diners coming back for more, restaurant operators can start with the following three steps to elevate the customer experience.

Customer Experience 130

Customer Experience 130

Fast Casual

MARCH 29, 2023

Hosted by Networld Media Group, join Revel Chief Strategy Officer Chris Lybeer and PDQ Chief Operating Officer Eric Knott as they explore using technology as an accelerator to prioritize the needs of today’s fast casual consumer.

Customer Experience 67

Customer Experience 67

Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 91

Customer Experience Food Service Food Service Purchasing 91

Modern Restaurant Management

OCTOBER 6, 2023

In fact, leveraging IoT is revolutionizing the sector by optimizing supply chain management, enhancing the customer experience, and facilitating data-driven decision-making. Elevating customer experiences. IoT is also improving the overall customer experience.

Food Safety 162

Food Safety Restaurant Management Restaurant Manager Customer Experience 162

Fast Casual

NOVEMBER 29, 2023

From Supply chain disruptions and economic challenges to labor shortages and improving customer experience, AI is rescuing restaurant operations.

Customer Experience 79

Customer Experience 79

Fast Casual

SEPTEMBER 26, 2023

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.

Customer Experience 90

Customer Experience 90

Modern Restaurant Management

OCTOBER 24, 2023

Market research can also shed light on what’s happening when customers are dining with the competition. Delivery Apps Are Influencing Customer Experience and Loyalty For some diners, delivery platforms may shape the entire customer experience.

Customer Experience 171

Customer Experience Customer Service Customer Service 171

Restobiz

JULY 11, 2023

However, restaurants have the opportunity to further enhance the customer experience and build brand loyalty through payment technology. The days of ordering food delivery from your local restaurant over the phone, running to an […] The post Leveraging payments for better restaurant experiences appeared first on Restobiz.

Customer Experience 130

Customer Experience 130

Modern Restaurant Management

SEPTEMBER 27, 2023

It’s also important to consider the customer experience. Positive customer experiences are vital for the success of a restaurant, but negative reviews can severely impact the reputation and profitability of the business. Your own personnel shouldn’t be your only focus, however.

Food and Beverage 173

Food and Beverage Food and Beverage Inventory Management Inventory 173

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Food and Beverage 158

Food and Beverage Food and Beverage Inventory Inventory Management 158

Modern Restaurant Management

AUGUST 24, 2022

Co-sourcing Customer Service employees is extremely popular in the restaurant industry. This allows the restaurant staff to deliver outstanding customer experiences inside of the restaurant and not have to worry about also managing outside calls.

Staffing 164

Staffing Customer Experience Inventory Management Customer Service 164

Modern Restaurant Management

NOVEMBER 30, 2023

Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons. Overall, the true value of data lies not only in the insight gleaned, but in the actionable strategies that can be derived from it.

Staffing 97

Staffing Inventory Customer Experience Purchasing 97

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. Internet connectivity issues can disrupt customer experiences, and not having adequate technology can hinder the effectiveness of virtual hospitality initiatives.

Hospitality 149

Hospitality Hospitality Customer Experience Online Ordering Systems 149

Hospitality Net

MAY 24, 2023

Steven Van Belleghem is a customer experience enthusiast with a mission to inspire companies to become more customer centric. He’s dedicated his 23-year career to understanding customer behavior and translating that into insights for companies. He’s written five books (working on a 6th!),

Customer Experience 91

Customer Experience 91

Foodservice Equipment Reports

OCTOBER 17, 2023

Keith Long has joined Refrigerated Solutions Group as its VP of customer experience—a newly created role for the company, which comprises the Norlake and Master-Bilt brands. “Our focus will be.

Customer Service 103

Customer Service Customer Service Customer Experience 103

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 163

Point of Sale Customer Experience Restaurant Management Restaurant Manager 163

Foodservice Equipment Reports

SEPTEMBER 20, 2023

The system was to handle order taking, free up staff, reduce operating costs and provide a better customer experience. Less than a year ago, Anthony’s Coal Fired Pizza and Wings announced it would roll out AI answering systems in all 60 of its corporate-owned locations. There’s just one problem: the BurgerFi-owned.

Customer Experience 105

Customer Experience 105

Fast Casual

SEPTEMBER 12, 2023

The opening keynote at the Interactive Customer Experience Summit in Charlotte from Sept. Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. 11 to 13 took a look at how the brand did it.

Customer Experience 97

Customer Experience 97