Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Hot soup arriving cold or a salad arriving wilted can ruin the customer experience and earn your restaurant negative reviews.

Customer Experience 197

Customer Experience Inventory Management Software Inventory Point of Sale 197

Modern Restaurant Management

DECEMBER 20, 2023

In a rapidly evolving industry, innovation is integral to transforming customer experiences and maintaining a competitive edge. With this information, you can make informed decisions like tailoring LTOs and promotions, as well as refining the menu to match the tastes of your guests.

Customer Experience 197

Customer Experience 197

Modern Restaurant Management

FEBRUARY 17, 2020

Or look at Pieology , which has made pizza interactive, allowing customers to choose every detail of their pizza from toppings to dough. This dedication to customer experience has driven the chain’s growth in the US and beyond. The best customer experience will always win — are your locations up to the task?

Customer Experience 198

Customer Experience Customer Service Customer Service Chef 198

Modern Restaurant Management

JULY 28, 2020

The transition to digital experiences is an issue every industry is having to address, but is uniquely challenging in an industry where personal interactions are the norm and a critical part of the customer experience.

Customer Experience 221

Customer Experience Restaurant Manager Restaurant Management Food Service 221

Modern Restaurant Management

AUGUST 3, 2021

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home.

Customer Experience 215

Customer Experience 215

Hospitality Net

FEBRUARY 15, 2024

Functionality versus customer experience: Do they belong together? And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more!

Customer Experience 73

Customer Experience 73

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Customer Experience 223

Customer Experience Customer Service Customer Service 223

Hospitality Net

MARCH 27, 2024

I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience?

Customer Experience 55

Customer Experience 55

Modern Restaurant Management

SEPTEMBER 23, 2020

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

Customer Experience 239

Customer Experience Hospitality Hospitality Customer Service 239

Hospitality Net

JUNE 5, 2024

You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions to every rule. However, it’s fair to say that Generation Z consumers - born between the mid-1990s and 2010 - have different customer experience expectations, including customer service strategy.

Customer Experience 59

Customer Experience Customer Service Customer Service 59

Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 52

Customer Experience Customer Service Customer Service Purchasing 52

Fast Casual

DECEMBER 7, 2022

Top leaders share insight on AI innovation and the role it plays in everything from better customer experiences to loyalty program enhancements. Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands.

Customer Experience 111

Customer Experience 111

Hospitality Net

APRIL 1, 2024

If you operate in the hotel or hospitality industry, you’ll know that the customer’s experience is EVERYTHING.

Customer Experience 52

Customer Experience Hospitality Hospitality 52

Hospitality Net

FEBRUARY 19, 2024

TrustYou, a global leader in guest feedback management and hospitality technology solutions, is proud to announce the launch of its groundbreaking Customer Experience Platform (CXP) at ITB Berlin 2024.

Customer Experience 74

Customer Experience Hospitality Hospitality 74

Hospitality Net

APRIL 8, 2024

David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand. HSMAI Staff recently had the opportunity to chat with David C.

Customer Experience 93

Customer Experience 93

Hospitality Net

JUNE 23, 2023

Embracing digital transformation has become crucial for hotels, resorts, and other hospitality establishments to enhance the customer experience and stay ahead in a highly competitive market.

Customer Experience 78

Customer Experience Hospitality Hospitality 78

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 81

Customer Experience Purchasing 81

Hospitality Net

SEPTEMBER 9, 2024

You can use it to attract customers, wow them with unique, personalized experiences, and learn more about your business and customers to stay ahead of the game.

Customer Experience 49

Customer Experience Hospitality Hospitality 49

Fast Casual

MAY 21, 2024

Mark Calvillo, SVP of Product at Restaurant365

Customer Experience 113

Customer Experience 113

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

Customer Experience 40

Customer Experience Point of Sale Customer Service Customer Service 40

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. QR codes have rapidly transformed the traditional restaurant landscape in recent years.

Customer Experience 126

Customer Experience Chef 126

Chef's Deal

AUGUST 31, 2023

Restaurant ice machines enhance customer experience in foodservice businesses by providing aesthetically pleasing and refreshing ice cubes for beverages and producing various other types of ice for purposes such as display and storage. Investing in the right model for your business needs will save you money, time, and energy.

Customer Experience 59

Customer Experience Customer Service Customer Service 59

Hospitality Net

APRIL 24, 2024

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage. If it were me, I’d ask the dealer to replace the car.

Customer Experience 69

Customer Experience Purchasing 69

Hospitality Net

FEBRUARY 19, 2024

TrustYou, ein weltweit führender Anbieter von Lösungen für Gästefeedback- und Hoteltechnologie, gibt die Einführung seiner innovativen Customer Experience Platform (CXP) auf der ITB Berlin 2024 bekannt.

Customer Experience 54

Customer Experience 54

Fast Casual

SEPTEMBER 22, 2022

Your customers’ reviews are telling you exactly what they want. They’re your go-to source of information on how your customer experience (CX) stacks up. Review data is an invaluable wellspring of information you can use to refine your CX and then watch as more customers come through your doors.

Customer Experience 64

Customer Experience 64

Modern Restaurant Management

DECEMBER 7, 2020

Even though personal interaction is a critical part of creating a great customer experience, it's a confounding element in obtaining timely, reliable information from brand audits. All three of these methods introduce the “human element," or the error-prone potential of manually entering information.

Customer Experience 158

Customer Experience 158

Hospitality Net

MARCH 20, 2024

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive. As one general manager (GM) of a luxury hotel told us in an interview, “Our facility is our stage, and guests are paying for a performance.”

Customer Experience 88

Customer Experience Hospitality Hospitality 88

Hospitality Net

JUNE 12, 2023

This week, Jez and Darren receive Tristan Gadsby, CEO of Alliants, the experts at enabling exceptional customer experiences in hospitality and retail. Welcome back to Cloudbusting!

Customer Experience 40

Customer Experience Hospitality Hospitality 40

Hospitality Net

JULY 1, 2024

Generative AI heralds a new era of hospitality by helping companies craft more personal and seamless experiences for travelers and guests.

Customer Experience 72

Customer Experience Hospitality Hospitality 72

Modern Restaurant Management

OCTOBER 21, 2019

There are now phone solutions that allow owners and managers to see what their customers are calling about, the frequency at which they're calling and more. This visibility allows for more intelligent decision making that can increase revenue and improve the customer experience.

Customer Experience 119

Customer Experience Customer Service Customer Service 119

Restobiz

OCTOBER 25, 2023

As the foodservice industry’s recovery continues, many QSRs are making operational changes to address diner demand, foster loyalty, and keep customers coming back. With such fierce competition, restaurants are stepping up their game, working to improve service and boost the customer experience.

Customer Experience 197

Customer Experience 197

Fast Casual

MARCH 29, 2023

Hosted by Networld Media Group, join Revel Chief Strategy Officer Chris Lybeer and PDQ Chief Operating Officer Eric Knott as they explore using technology as an accelerator to prioritize the needs of today’s fast casual consumer.

Customer Experience 105

Customer Experience 105

ComplianceMate

MAY 24, 2023

Additionally, they are gaining more insight into what customers think about their products. Many foodservice businesses have realized the importance of using technology to collect and evaluate the detailed information about the effectiveness of their Food Safety Management System (FSMS).

Customer Experience 52

Customer Experience Food Safety 52

Hospitality Net

JUNE 12, 2024

The project includes transferring existing systems to AWS and optimizing the hotel group’s SAP landscape to leverage Cloud-native efficiencies, such as automation, data analytics, and cost optimization, to deliver enhanced experiences and drive customer loyalty.

Customer Experience 49

Customer Experience 49

Fast Casual

AUGUST 15, 2024

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North Carolina next month.

Customer Experience 124

Customer Experience 124

Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 117

Customer Experience Food Service Food Service Purchasing 117

Fast Casual

MARCH 29, 2023

Hosted by Networld Media Group, join Revel Chief Strategy Officer Chris Lybeer and PDQ Chief Operating Officer Eric Knott as they explore using technology as an accelerator to prioritize the needs of today’s fast casual consumer.

Customer Experience 95

Customer Experience 95