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Navigating the surge to offer an enhanced customer experience

Restobiz

However, in recent years, guests have become more conscious about spending and surge pricing has become unpopular with […] The post Navigating the surge to offer an enhanced customer experience appeared first on Restobiz.

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Why Setting Wait Time Expectations Is Key to a Good Customer Experience

Modern Restaurant Management

How Wait Time Expectations Enhance the Customer Experience Using truthful, historical data regarding customer flow to set wait expectations works to elevate the customer experience in several ways. This effort transforms previously wasted downtime into productive interactions with your brand.

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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

As companies pivot to address all these issues, it is vital that consumer experience remains a top priority, especially given the impacts of the pandemic can negatively impact customer experience and in turn the customer’s perception of the brand. What is the future of the restaurant industry post-COVID?

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Maximizing Holiday Sales: How Restaurants Can Enhance Customer Experiences with Modern Payment Solutions

Modern Restaurant Management

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season.

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Enhancing Customer Experience with AI

Hospitality Net

I am interested in how different companies are using AI to enhance customer experience and use AI to boost their performance and quality. How can we use AI to build an intelligent experience engine and ultimately enhance the guest experience?

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Diners Believe Customer Experience Is Declining Due to Labor Shortages

Modern Restaurant Management

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

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Ford Versus Ferrari: A Lesson in Customer Experience

Hospitality Net

Functionality versus customer experience: Do they belong together? And here’s a story to make the point: Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more!