Tue.Apr 29, 2025

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The Method Behind Mystery Diners: Enhancing the Guest Experience

Modern Restaurant Management

Creating an exceptional guest experience goes beyond just serving great food; it’s about delivering an overall memorable visit — from the food and ambiance to the exceptional and friendly service. Every moment, beginning when guests step through the door to when they leave, shapes their dining experience and plays a key role in whether they’ll return.

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Is restaurant automation good for business?

Restobiz

The evolution of restaurant technology in recent years has included everything from AI to robotics, making futuristic improvements to labour management, service, operations, and beyond. Are you considering adding robotics and automation to your restaurant operations? Recent studies have shown that consumers are looking for more automation from restaurants in general, believing that restaurant tech […] The post Is restaurant automation good for business?

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Smooth Operations: Yelp Updates Aim to Increase Efficiency and Elevate Guest Experience

Modern Restaurant Management

Yelp is introducing a slew of new AI-powered updated tools designed to help restaurant operators be more efficient as well as improve the overall dining experience. “Restaurant owners are juggling a myriad of challenges, including rising food and labor costs and shifting consumer expectations,” Akhil Kuduvalli Ramesh – Yelp’s Senior Vice President, Product, told Modern Restaurant Management (MRM) magazine. “They're being asked to do more with less, and that̵

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Sweetgreen Names Jason Cochran as COO

Foodservice Equipment Reports

Sweetgreen has hired Jason Cochran as COO, effective Monday, May 5. Cochran will oversee field operations as well as operations services and innovation. He’ll report to Sweetgreen’s co-founder and CEO Jonathan Neman. “Jason is a trusted and visionary leader with hands-on operational experience at growth oriented brands,” says Neman in the release.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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The Ultimate Chest Freezer Guide for Restaurants

The Restaurant Warehouse

Running a restaurant means juggling a million things, from managing staff and inventory to ensuring every dish leaves the kitchen perfect. But behind the scenes, one unsung hero keeps everything running smoothly: your chest freezer. A reliable chestfreezer is essential for storing everything from prepped ingredients to frozen desserts, helping you maintain quality, reduce food waste, and keep costs in check.

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Step Inside: Virgin Hotels London-Shoreditch Reveals Its Final Look

Hospitality Net

Today, Virgin Hotels London-Shoreditch proudly completes its phased transformation, and Richard Branson is in town to celebrate the grand reveal. Located at 45 Curtain Road, the 120-bedroom hotel boasts a rooftop pool and unveils 14 stunning new suites. The opening celebrations will provide a first-look at Hidden Grooves, a brand-new hi-fi listening bar that pays homage to Virgins roots in music, featuring a studio-album-themed cocktail menu, light bites and an extensive vinyl collection.

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Black-Market Restaurant Reservations Impact Operators

Foodservice Equipment Reports

A growing black market for hard-to-get restaurant reservations is causing issues for operators, the National Restaurant Association says. The association explains that individuals and companies are using technology to grab reservations from legitimate restaurant websites or restaurant-approved reservation sites and then selling them on unauthorized online resale sites and social media.

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Fairmont Rio de Janeiro Receives Raízen Power Certification for Decarbonization

Hospitality Net

Fairmont Rio de Janeiro reinforces its global commitment to sustainability and announces the receipt of the Razen Power certification for carbon emissions reduction. The renewable energy company uses a calculation methodology developed by the GHG Protocol, the leading national and international program for quantifying greenhouse gas (GHG) emissions, validated by organizations such as the World Resources Institute (WRI) and the World Business Council for Sustainable Development (WBCSD).

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By the numbers: Pitt Eats marks 1 million meal milestone for newest dining center, The Eatery

Food Management

The dining team saw lots of success, and now with quantifiable numbers at critical mass, they're looking at the results as a "Spotify Wrapped" list, in which you see the true bangers in the playlist. But instead of listening, these faves are for eating.

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EMR Hires Delaware Valley Ops Manager

Foodservice Equipment Reports

The Electric Motor Repair Company has announced the appointment of Danielle Banks as operations manager of its Delaware Valley branch. Banks has over 15 years of experience in operations, management, training and customer service. Most recently, she was director of operations at an HVAC company, where she led day-to-day operations for six years.

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What is Stop Food Waste Day?

Bon Appetit Management Company

What if we told you food decomposing in landfills releases methane, the greenhouse gas that is 20 to 25 times more powerful than carbon dioxide? Would you take action to reduce food waste? Did you know that food packaging accounts for almost two-thirds of total packaging waste in American municipal solid waste and is a top pollutant of our waterways and ocean?

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The Ultimate Commercial Refrigerator Guide for Restaurants

The Restaurant Warehouse

Stepping into a bustling restaurant kitchen, you're immediately hit with the controlled chaos of culinary creation. Amidst the sizzle of pans and the rhythmic chopping of knives, one piece of equipment stands silently essential: the commercial refrigerator. It's the quiet guardian of your ingredients, the keeper of freshness, and a crucial component of any successful food service operation.

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An Ounce of Prevention: Following the 3 Ps of Dishmachine Care

Hobart

One of the most frustrating things to deal with as a foodservice operator is an equipment failure. When your grill wont fire up you cant cook, if the walk-in isnt cooling you lose inventory, and when the dishmachine goes down youre forced to revert to manual washing or serving food on disposables. This adds cost and labor hours to busy operations. Taking good care of your commercial dishwasher significantly reduces the chance of unscheduled downtime.

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Black Box Intelligence Gains Tech, More in Add-On

Foodservice Equipment Reports

This week, industry analyst Black Box Intelligence announced its acquisition of Yumpingo, a guest experience management and survey platform. The addition accelerates BBI’s vision of building an “AI Command Center for Restaurants,” it says, integrating guest experience management, guest sentiment, operational performance, and workforce and financial intelligence into one platform.

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Essential Kitchen Utensils: A Complete Guide

The Restaurant Warehouse

Think about the last time you cooked. The smooth glide of a chef's knife through a ripe tomato, the satisfying whisk of a batter coming together, the gentle flip of a pancake with a well-worn spatulathese moments are made possible by the utensils in a kitchen. They're more than just tools; they're partners in our culinary adventures. This guide explores the essential utensils every cook needs, from the basics to specialized tools for specific tasks.

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Food Recovery Initiative Delivers Over 58,000 Pounds of Nourishment to Greater Brainerd, MN Community in Under One Year

Food Recovery Network

BRAINERD, Minn., April 29, 2025 /PRNewswire/ -- The Food Recovery Network (FRN) is excited to announce significant milestones in food recovery and sustainability efforts through Central Lakes Community College in Brainerd, Minnesota. Central Lakes College has made notable strides in local food security initiatives, distributing over 58,000 pounds of surplus food this school year.

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Vollrath Hires Corporate Chef/Product Training Manager

Foodservice Equipment Reports

Paris Dreibelbis—who most recently served as a Food Fanatic Chef at US Foods—has joined The Vollrath Co. as its new corporate chef and product training manager. At Vollrath, Dreibelbis will lead comprehensive training initiatives designed to elevate product knowledge, culinary innovation and customer engagement across the organization, details the release.

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Labor Compliance Isn’t a Burden—It’s Your Competitive Edge

Hospitality Net

Most hoteliers think of labor compliance as a necessary evila set of rules they must follow to avoid fines and lawsuits. But the reality is this: compliance isnt just about avoiding penaltiesits about protecting profitability, improving workforce efficiency, and delivering a better guest experience.

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EU Proposes Stricter Tuna Freezing Rules Onboard Vessels to Fight Food Fraud, Scombroid Poisoning

Food Safety Magazine

To combat food fraud and reduce instances of scombroid poisoning due to histamine contamination, a new European Commission draft regulation would tighten regulations for freezing tuna onboard vessels.

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Marriott International Announces Plans to Debut First Autograph Collection Safari Camp in Serengeti, Tanzania

Hospitality Net

Marriott International, Inc. has signed an agreement to open the first Autograph Collection safari camp globally. Expected to debut in Q3 2025, Mapito Safari Camp, Serengeti, Autograph Collection will deliver a distinctive and immersive safari experience in Tanzanias world-renowned Serengeti wilderness, marking a milestone expansion for the brand into experiential, nature-based travel.

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BurgerBots opens 1st restaurant, ready to expand

Fast Casual

The entire process takes just 27 seconds per burger.

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Vienna Food Safety Forum 2025: The Potential of Digitalization

Food Safety Magazine

At present, food safety systems face many hurdles. The Vienna Food Safety Forum 2025 provides a platform to showcase how new digital solutions efforts can improve food safety surveillance systems and quality assurance practices by deploying technological innovation and collaborative platforms.

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What to do with all this data?

Fast Casual

What do you do with all that data as a restaurant? The Restaurant Marketing Workshop held from June 2 to 3 in Indianapolis, Indiana plans to tackle that question in detail.

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Türkiye’s Travel & Tourism to Reach a Record ₺5.2TN This Year

Hospitality Net

Trkiyes Travel & Tourism sector is set to soar to new heights in 2025, according to the latest data from the World Travel & Tourism Council (WTTC), cementing the countrys status as one of the worlds most popular and most resilient destinations.

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BurgerBots opens 1st restaurant, ready to expand

Fast Casual

The entire process takes just 27 seconds per burger.

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Puzzle Partner Promotes Lauren Ramesbottom to VP, Strengthening Focus on Fast-Growing Wellness Market for Travel and Hospitality

Hospitality Net

Puzzle Partner, a leading marketing consulting firm specializing in hospitality and travel technology, today announced the promotion of Lauren Ramesbottom to Vice President of Strategic Storytelling and Content.

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Dutch Bros gains, Starbucks holds top spot

Fast Casual

Despite the rapid growth of smaller coffee chains, Starbucks continues to dominate the coffee category, receiving over half of the combined visits to Starbucks, Dunkin', Dutch Bros, Scooter's Coffee and 7 Brew Coffee.

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Hotel Website Design & Usability Non-Negotiables

Hospitality Net

Your hotel website is a crucial pillar of your revenue and profitability. Whether you stay independent or have a hotel brand powering your distribution, a dedicated website is always the best investment you can make in securing a revenue future for your asset.

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Dynamic Conveyor Corporation Showcases Versatile Hybrid® Specialty Conveyor System

FMT Magazine

Dynamic Conveyor, a leader in conveyor design and automation, demonstrates its innovative Hybrid Specialty Conveyor System. This system features a modular design that enables reconfiguration and repurposing, significantly reducing costs and improving operational adaptability. The systems versatile design effectively meets challenging conveyance requirements across a range of applications.

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From "Gig" to "Glitch" Economy: Hospitality’s New Battle Against AI Hallucinations

Hospitality Net

Last week, a client contacted me in visible perplexity: "We received a booking for a two-bedroom suite that does not exist." There was no record to corroborate this reservation: no website transaction, OTA listing, or direct inquiry. The source was eventually traced to an obscure AI-driven booking platform, whose name we withhold for professional discretion, which had fabricated an entirely plausible yet wholly fictional description of the property.

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Successful Conclusion of ASPA MEA Open House 2025: Strengthening Regional Collaboration Against Counterfeiting

FMT Magazine

The Authentication Solution Providers Association (ASPA) successfully hosted its MEA Open House on April 24, 2025, at Anantara Downtown Dubai, bringing together 46 delegates representing 17 companies across the authentication, packaging, and brand protection industries. The event marked a significant milestone in ASPAs mission to expand its global footprint and strengthen collaboration against counterfeiting in the Middle East and Africa (MEA) region.

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EFSA Proposes Modifications to Chlormequat Maximum Residue Limits in Oats, Food Animal Products

Food Safety Magazine

In a new opinion, the European Food Safety Authority (EFSA) is proposing to modify the existing maximum residue limits (MRLs) for agricultural chemical chlormequat in oats, as well as in the products of food-producing animals.

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Centric PLM for Food & Beverage and Grocery Tackle Tariffs Head-On

FMT Magazine

Centric Software provides the most innovative enterprise solutions to plan, formulate, develop, procure, manufacture and sell consumer goods products in food & beverage, grocery, fashion and multi-category retail to achieve strategic and operational digital transformation goals. With the recent burst of tariff activity, food & beverage companies and grocery retailers are faced with widely fluctuating ingredient costs.

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Getting Staff On Board with Cleaning to Improve Dishmachine Uptime

Hobart

Keeping your dishmachine clean is a key factor in making sure it runs efficiently and cleans properly, and it also helps prevent downtime due to equipment failure or breakdowns. Even with the self-cleaning technology found on some of todays machines, keeping a dishmachine in top shape still depends on the effort of your staff to make sure everything is clean at the end of each shift.

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LANXESS India holds Solutions Day showcasing its diverse and sustainable portfolio

FMT Magazine

Specialty chemicals company LANXESS India hosted its first exclusive Solutions Day event in Mumbai today. The event brought together customers and other key stakeholders for a deep dive into the organizations diversified and sustainable product portfolio. LANXESS was represented by all its 9 business units Advanced Industrial Intermediates, Flavors & Fragrances, Inorganic Pigments, Liquid Purification Technologies, Lubricant Additives Business, Material Protection Products, Polymer Additiv

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Labor Compliance Isn’t a Burden—It’s Your Competitive Edge

Hospitality Net

Most hoteliers think of labor compliance as a necessary evila set of rules they must follow to avoid fines and lawsuits. But the reality is this: compliance isnt just about avoiding penaltiesits about protecting profitability, improving workforce efficiency, and delivering a better guest experience.

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