Modern Restaurant Management

NOVEMBER 6, 2024

" Cheng advises that to create a culture where the hospitality industry is viewed as a legitimate career, operators can take the following key steps: Build a positive company culture. As users contribute, the platform will evolve, providing a dynamic and up-to-date resource for the hospitality industry.

Staffing 386

Staffing Hospitality Hospitality Restaurant Management 386

Modern Restaurant Management

FEBRUARY 17, 2025

A core tenet of the hospitality space is that you focus on people over profits. ." Powers is not a fan of surchages, opting instead for finding ways to cut costs. "Brands "Brands that have gone that route tend to see negative reactions from their guests, which in turn impacts foot traffic.

Hospitality 221

Hospitality Hospitality Inventory Restaurant Management 221

Modern Restaurant Management

FEBRUARY 17, 2025

A core tenant of the hospitality space is that you focus on people over profits. ." Powers is not a fan of surchages, opting instead for finding ways to cut costs. "Brands "Brands that have gone that route tend to see negative reactions from their guests, which in turn impacts foot traffic.

Hospitality 221

Hospitality Hospitality Inventory Restaurant Management 221

Modern Restaurant Management

FEBRUARY 24, 2025

Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.

Customer Experience 385

Customer Experience Point of Sale Staffing Hospitality 385

Modern Restaurant Management

APRIL 16, 2025

“This offering enhances the sense of luxury and hospitality while also allowing guests to enjoy a more interactive and personalized moment at their table,” said Alessandro Piliego, Costa* General Manager.”It’s "Showcasing the WOW factor is key," Lucas Bumba, General Manager of Nisos Prime, explained. "We

Food and Beverage 340

Food and Beverage Food and Beverage Hospitality Hospitality 340

Modern Restaurant Management

DECEMBER 11, 2024

Kindness Food Network's “Kindness is Served Here” is rolling out in 63 restaurants across Northeast Ohio as part of Values-in-Action’s Kindland movement in partnership with the Ohio Restaurant and Hospitality Alliance. “Kindness and restaurants go hand in hand," said Values-in-Action CEO Stuart Muszynski. "Every

Restaurant Management 419

Restaurant Management Restaurant Manager Hospitality Hospitality 419

Modern Restaurant Management

JANUARY 24, 2025

As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. The hospitality industry is an economic powerhouse, generating over $4.6 The hospitality industry is an economic powerhouse, generating over $4.6

Chef 448

Chef Dining Hall Commercial Kitchen Kitchen Equipment 448

Modern Restaurant Management

APRIL 17, 2025

What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.

Inventory 251

Inventory Staffing Hospitality Hospitality 251

Foodservice Equipment Reports

DECEMBER 4, 2024

Two manufacturers’ rep firms—4 Star Reps and RC Hospitality—have merged. RC Hospitality, founded by Robin Carmeans in 2012, specializes in tabletop, buffet displays, smallwares, food safety solutions, chef apparel and textiles. “This change for 4 Star Reps and RC… Source

Hospitality 101

Hospitality Hospitality Chef Food Safety 101

Hospitality Net

APRIL 18, 2025

Today, AI dominates many conversations across different industries, and AI in hospitality is no exception. Based on recent media insights, the key AI moves in hospitality can be classified into two interrelated areas: customer-facing innovation and backend operational transformations.

Hospitality 94

Hospitality Hospitality 94

Modern Restaurant Management

APRIL 18, 2025

The hospitality industry has always been about delivering great service—but today, that means more than just good food and friendly staff. It’s about taking friction out of operations—so staff can spend more time focused on hospitality, not paperwork. This isn’t about replacing people with machines.

Inventory 251

Inventory Inventory Management Hospitality Hospitality 251

Hospitality Net

FEBRUARY 28, 2025

WATG & Wimberly Interiors, the preeminent hospitality integrated design firm, has reaffirmed its leadership position with a remarkable sweep at the fifth edition of the prestigious LIV Hospitality Design Awards.

Hospitality 105

Hospitality Hospitality 105

Hospitality Net

NOVEMBER 18, 2024

The recent ruling by a Texas federal judge to vacate the Department of Labor’s (DOL) overtime rule sent shockwaves through the hospitality industry. million lower-paid salaried workers across industries, many of whom are employed in hospitality.

Hospitality 126

Hospitality Hospitality 126

Modern Restaurant Management

MARCH 29, 2023

The reservation was made months in advance, and each course was designed with intention and artistry. As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef.

Hospitality 472

Hospitality Hospitality Chef Recipes 472

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. What Makes Hospitality So Vital to the Dining Experience?

Staffing 558

Staffing Hospitality Hospitality Customer Experience 558

Hospitality Net

NOVEMBER 28, 2024

In a landmark session at COP29, the World Sustainable Hospitality Alliance (the Alliance) introduced its Universal Sustainability Key Performance Indicators (KPIs) during the first-ever joint session of Tourism Ministers and the COP Presidency.

Hospitality 104

Hospitality Hospitality 104

Hospitality Net

MARCH 4, 2025

In todays hyper-connected world, the hospitality industry is undergoing a quiet revolutionone where artificial intelligence is not just a buzzword, but a strategic ally in crafting stellar reputations. Welcome to the AI renaissance in hospitality!

Hospitality 105

Hospitality Hospitality 105

Food Management

APRIL 7, 2025

hospital sites. While Greener by Default has worked with Sodexo on increasing plant-based offerings since 2022, the program will now be rolled out to all of Sodexos U.S.

Hospitality 259

Hospitality Hospitality 259

Hospitality Net

APRIL 11, 2025

North Point Hospitality, an Atlanta-based hotel development and management company, proudly announces the opening of the AC Hotel by Marriott Savannah Historic District, the latest addition to its portfolio.

Hospitality 90

Hospitality Hospitality 90

Modern Restaurant Management

MAY 31, 2024

Union Square Hospitality Group Founder Danny Meyer returned to his alma mater Trinity College-Hartford to deliver their 198th commencement speech. In the address, Meyer said the most important question he asks himself every day is: “What could possibly go right?”

Hospitality 458

Hospitality Hospitality 458

Modern Restaurant Management

NOVEMBER 26, 2024

Subtle Signaling What’s interesting are the subtleties when it comes to luxury hospitality. When it comes to luxury hospitality, the people setting the stage know that it’s all about the little things: the small details that make all the difference. Overall, the dining experience is more special and memorable for guests.

Chef 251

Chef Hospitality Hospitality 251

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Food and Beverage 221

Food and Beverage Food and Beverage Inventory Management Hospitality 221

Hospitality Net

APRIL 25, 2025

Wellness is no longer just a trendits a movement reshaping industries, and the hospitality sector is no exception. In an era where sustainable self-care and mental health take center stage, global hospitality leader Accor is at the forefront, revolutionizing what it means to truly care for guests.

Hospitality 69

Hospitality Hospitality 69

Modern Restaurant Management

APRIL 8, 2025

. “AI should be introduced where it adds the most value—fast food and fast casual restaurants can benefit from kiosks and automated ordering, while full-service restaurants should focus on enhancing hospitality and personal service rather than automation,” said Fink.

Recipes 417

Recipes Restaurant Management Restaurant Manager Hospitality 417

Modern Restaurant Management

FEBRUARY 7, 2025

In 2025, the meaning of "value" to the dining consumer will extend beyond price to include a mix of experience, hospitality and affordability. Consumers and operators crave more in-person dining : 81 percent of consumers say they’d eat at tableservice restaurants more often if finances allowed.

Dining Operations 282

Dining Operations Chef Customer Service Customer Service 282

Modern Restaurant Management

OCTOBER 15, 2024

Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry. That means if every job seeker were hired, a million positions would remain unfilled.

Staffing 414

Staffing Hospitality Hospitality 414

Hospitality Net

MARCH 2, 2025

The hotels leadership claims it will deliver a revolutionary hospitality experiencebut is this a technological marvel or just another way for corporations to monitor and track consumer behavior under the guise of convenience?

Hospitality 97

Hospitality Hospitality 97

Modern Restaurant Management

FEBRUARY 21, 2024

Now, I’m not sure we can do that anymore,” said Dr. Melissa Baker, associate professor and chair of the Department of Hospitality and Tourism Management in the Isenberg School of Management at the University of Massachusetts Amherst. The basics of service are black and white, but hospitality is in full color.

Customer Service 508

Customer Service Customer Service Hospitality Hospitality 508

Modern Restaurant Management

DECEMBER 26, 2024

By collaborating with other retail and hospitality organizations, restaurant executives can exchange best practices and problem-solve together to help build a better, more secure industry, for everyone.

Point of Sale 558

Point of Sale Inventory Restaurant Management Restaurant Manager 558

Modern Restaurant Management

APRIL 11, 2025

Experiment with Technology : Restaurants must balance technology that drives efficiency with the need to preserve hospitality. From playful, attention-grabbing items to nostalgic offerings, LTOs can help restaurants stay innovative and recharge their offerings.

Inventory 439

Inventory Inventory Management Customer Service Customer Service 439

Modern Restaurant Management

MARCH 11, 2025

The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.

Staffing 221

Staffing Hospitality Hospitality Restaurant Management 221

Modern Restaurant Management

NOVEMBER 14, 2024

As the technology continues to advance, AI phone agents will play an increasingly vital role in shaping the future of customer service in the hospitality sector. By leveraging this solution, restaurants can significantly enhance their customer experience, streamline operations, and build a stronger online presence.

Customer Experience 448

Customer Experience Customer Service Customer Service Hospitality 448

Modern Restaurant Management

DECEMBER 12, 2024

In an industry as fast-paced and demanding as hospitality, investing in your team’s well-being is the best gift you can offer. Keeping staff engaged throughout the year with these practices will build loyalty and contentment that contribute to your business’ success, season after season.

Hospitality 440

Hospitality Hospitality 440

Modern Restaurant Management

JANUARY 30, 2024

They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality. Private equity investors particularly pressure leadership for rapid revamps and location expansions that often degrade original hospitality vision and culture over time.

Hospitality 508

Hospitality Hospitality Staffing Customer Service 508

Hospitality Net

APRIL 18, 2025

Populus Hotels, a carbon-positive hotel collection committed to environmentally responsible hospitality, has announced the upcoming opening of its second propertyPopulus Seattleset to welcome guests in late spring 2025.

Hospitality 59

Hospitality Hospitality 59

Modern Restaurant Management

DECEMBER 27, 2022

Modern Restaurant Management (MRM) magazine contributor Izzy Kharasch of Hospitality Works offers his best planning practices for restaurant operators as we approach 2023.

Restaurant Manager 440

Restaurant Manager Restaurant Management Hospitality Hospitality 440

Modern Restaurant Management

SEPTEMBER 13, 2022

Recently the US Bureau of Labor Statistics reported that job openings in the hospitality industry increased by 130 percent in 2021, with over 1.7 In Sterling’s annual leadership survey on hiring and retention trends in hospitality, we found that many businesses are leveraging similar tactics to overcome the competition.

Hospitality 530

Hospitality Hospitality Staffing 530