Hospitality Net

JANUARY 17, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand.

Customer Service 57

Customer Service Customer Service Customer Experience 57

Modern Restaurant Management

FEBRUARY 17, 2020

When consumers can get great food delivered in less than an hour, restaurants must deliver a differentiated experience that makes going out worth the effort. Whether that’s through exceptional customer service or the new trend of “eatertainment,” restaurants need to think beyond simply providing good food.

Customer Experience 198

Customer Experience Customer Service Customer Service Chef 198

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Happy New Year! And for everything else, too! With that, here are 10 ideas. Do more in 24!

Customer Service 67

Customer Service Customer Service Customer Experience 67

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Customer Experience 223

Customer Experience Customer Service Customer Service 223

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

Customer Service 40

Customer Service Customer Service Hospitality Hospitality 40

Modern Restaurant Management

SEPTEMBER 23, 2020

Here are five tips for planning for the future to provide the best service: Understand Your Customers. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction.

Customer Experience 239

Customer Experience Hospitality Hospitality Customer Service 239

Modern Restaurant Management

JANUARY 22, 2020

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

Customer Service 228

Customer Service Customer Service Customer Experience Hospitality 228

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

Customer Experience 40

Customer Experience Point of Sale Customer Service Customer Service 40

Chef's Deal

AUGUST 31, 2023

Restaurant ice machines enhance customer experience in foodservice businesses by providing aesthetically pleasing and refreshing ice cubes for beverages and producing various other types of ice for purposes such as display and storage. They contribute to your drinks’ aesthetic appearance by producing different ice shapes.

Customer Experience 59

Customer Experience Customer Service Customer Service 59

Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

Inventory Management 195

Inventory Management Customer Experience Inventory Customer Service 195

Modern Restaurant Management

OCTOBER 21, 2019

It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming calls, as hosts and cashiers are typically tasked with both answering the phone and providing in-person customer service. Improve Touchpoints Between Employees and Customers.

Customer Experience 119

Customer Experience Customer Service Customer Service 119

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. How can we leverage automation to exceed customer expectations for personalized service and promote customer loyalty?

Automated Food Prep 193

Automated Food Prep Customer Service Customer Service Food Preparation 193

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Inventory Management 189

Inventory Management Inventory Customer Experience Customer Service 189

Foodservice Equipment Reports

OCTOBER 17, 2023

Keith Long has joined Refrigerated Solutions Group as its VP of customer experience—a newly created role for the company, which comprises the Norlake and Master-Bilt brands. “Our focus will be.

Customer Experience 103

Customer Experience Customer Service Customer Service 103

Modern Restaurant Management

AUGUST 24, 2022

Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. This allows the restaurant staff to deliver outstanding customer experiences inside of the restaurant and not have to worry about also managing outside calls.

Staffing 180

Staffing Customer Experience Inventory Management Customer Service 180

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

Customer Experience 76

Customer Experience Customer Service Customer Service 76

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service.

Customer Service 180

Customer Service Customer Service Customer Experience 180

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Staffing 189

Staffing Inventory Management Inventory Customer Experience 189

Restobiz

OCTOBER 6, 2023

By Dawn Castell The restaurant industry has always been at the forefront of innovation and adaptation, and today, it stands on the cusp of a technological revolution with the integration of Artificial Intelligence (AI) in customer service.

Customer Service 207

Customer Service Customer Service Customer Experience 207

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 167

Customer Experience Inventory Management Inventory Food and Beverage 167

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. By leveraging AI to anticipate customer needs and deliver seamless service, restaurants can differentiate themselves in a competitive market and foster customer loyalty.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience. The data from these tools can help restaurants streamline systems and improve customer service.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

APRIL 16, 2024

Not only can you see and respond to negative reviews, you can thank and reward customers who give positive feedback and take that feedback back to your employees and reward your employees too, which can keep your customer service in great shape and help grow your business in the future. All you have to do is ask AI.

Customer Experience 110

Customer Experience Customer Service Customer Service 110

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Balancing technological advancements with the need for personal service is key to maintaining a connection with diners.

Food Preparation 196

Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

DECEMBER 12, 2023

Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. The future of the restaurant industry holds exciting possibilities for innovative and creative uses of robotic technologies that are only beginning to take shape.

Food Preparation 203

Food Preparation Inventory Management Staffing Inventory 203

Modern Restaurant Management

OCTOBER 24, 2023

This can be done by collecting customer feedback via surveys, conducting social listening and analyzing other customer signals from interactions customers have across owned and third-party touchpoints along the omnichannel journey.

Customer Experience 197

Customer Experience Customer Service Customer Service 197

Modern Restaurant Management

NOVEMBER 30, 2023

Elevating Customer Experience In an age of increasing convenience and transparency, a seamless ordering process can turn curious diners into loyal patrons. And better customer service also translates to tangible savings.

Staffing 129

Staffing Inventory Customer Experience Purchasing 129

Modern Restaurant Management

NOVEMBER 28, 2022

They can also decrease operating costs by streamlining efficiency and reducing the dependency on labor and improve the customer experience by expediting average transaction time, eliminating order inaccuracies, and implementing loyalty integrations.

Customer Experience 201

Customer Experience Staffing Customer Service Customer Service 201

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

Customer Service 197

Customer Service Customer Service Staffing Customer Experience 197

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized.

Customer Experience 188

Customer Experience Food Service Food Service Dining Operations 188

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 192

Customer Experience Customer Service Customer Service Food Service 192

Lavu

FEBRUARY 14, 2024

A state-of-the-art restaurant POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ensuring that business owners can focus on what they do best—serving their patrons. Lavu offers more customization offers and is built specifically for bars and restaurants.

Inventory Management 164

Inventory Management Inventory Point of Sale Kitchen Display System 164

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. What are AI and ML?

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

DECEMBER 26, 2023

In keeping with their commitment to provide exceptional customer experiences, the restaurant industry is meeting guests’ demands for expanded product offerings, increased plant-based options, and more health-focused menus. Regulatory Compliance – Food safety regulations will continue to evolve.

Food Safety Regulations 123

Food Safety Regulations Food Safety Customer Experience Inventory Management 123

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. First-Rate Service. consumers say they’re happy paying higher prices for great service. Seven out of 10 U.S.

Customer Experience 188

Customer Experience Food Service Food Service Food Prices 188