Modern Restaurant Management

DECEMBER 26, 2024

The restaurant experience has quickly become a digital landscape. With cashless transactions and delivery services becoming the norm, diners are enjoying faster, more streamlined dining journeys. But this technology adoption has also introduced new cybersecurity vulnerabilities. In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities.

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Point of Sale Inventory Restaurant Management Restaurant Manager 558

Bill Marler

FEBRUARY 16, 2024

Here we go again: Organic Pastures Dairy Company (OPDC) & Raw Farm Recalls and Outbreaks 2006-202 4 Started OPDC in 2000 – Changed name to Raw Farm LLC in 2020 I will always remember this kid I represented in the 2006 E. coli Outbreak: Organic Pastures Dairy Company Recalls and Outbreaks : September 2006 Raw Milk E.coli Outbreak: 6 ill/2 HUS September 2007 Raw Cream Listeria Recall December 2007 Raw Milk Campylobacter Outbreak: 8 ill September 2008 Raw Cream Campylobacter Recall

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Hospitality Hospitality 282

Restobiz

NOVEMBER 15, 2024

By Madan Kanala In the fast-paced world of restaurant management, technology is evolving to meet the industry’s complex demands. Many restaurants already use IoT (Internet of Things) systems to improve operations, but AIoT (Artificial Intelligence of Things) is a newer advancement that takes things a step further. By combining AI with IoT, restaurants can gather […] The post How AIoT systems differ from IoT systems for restaurants appeared first on Restobiz.

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Restaurant Manager Restaurant Management 264

Food + Tech Connect

SEPTEMBER 17, 2024

Image Credit: Smallhold Every week we track the business, tech and investment trends in CPG, retail, restaurants, agriculture, cooking and health, so you don’t have to. Here are some of this week’s top headlines. Smallhold’s rise and fall highlights the challenges of scaling tech-driven food ventures, despite VC backing, as it emerges from bankruptcy a shadow of its former self.

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Food and Beverage Food and Beverage Chef 209

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Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Food and Beverage

Restobiz

NOVEMBER 29, 2024

By Mila Holosha Social media management can seem like an overwhelming undertaking, but can operators manage their restaurant’s social media accounts themselves? Not only is it possible, but it can also be highly beneficial for business. No one understands the restaurant, feels its atmosphere, and knows its essence better than someone who works there, and […] The post Mastering social media: a 5-step guide for restaurant operators appeared first on Restobiz.

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Food Management

NOVEMBER 19, 2024

Thanksgiving is a holiday in which food plays a central role. It’s the perfect time to gather around the table with those closest to you and dine on traditional Thanksgiving fare such as traditional turkey and mashed potatoes, or serve up cuisine that fits your culinary tradition. But, more than that, Thanksgiving is about celebrating and giving gratitude with loved ones.

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the CAMBRO blog

NOVEMBER 19, 2024

Speed racks are a versatile piece of equipment that many foodservice operations rely on. While they’re designed to transport sheet pans, oftentimes they’re really used for storage. Jaycee Richter, deli manager at Kowalski’s Market in Excelsior, Minn., had a scenario familiar to most chefs; speed racks were used in their walk-in for prepped and cooling food.

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Chef 105

Let's Chat Snacks

DECEMBER 20, 2024

Lets face it: Value is a big deal for both consumers and operators. Tight margins and inflationary pressures have operators looking for low-risk ways to boost business and belt-tightening makes consumers more hungry to find ways to save a buck. But no matter what the economic climate, value holds universal appeal. As Kevin Bryla, CMO of consumer experience at point-of-sale systems provider SpotOn, put it: When the economy is good or the economy is bad, youre seeing some version of a combo meal

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Point of Sale 130

Modern Restaurant Management

DECEMBER 30, 2024

The restaurant experience was once solely comprised of human-to-human, in-person experiences. Fast food and food delivery gradually began changing that equation. Then, in 2020, we saw the restaurant industry go through a major digital upheaval, spurred by the COVID-19 pandemic. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations. 2024 was a year of ex

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Customer Experience Food Prices Customer Service Customer Service 519

Modern Restaurant Management

NOVEMBER 27, 2024

It's beginning to look like a festive holiday season at workplaces as office party attendance and budgets are rising, according to ezCater's first-ever Workplace Holiday Party Trends Report , which reveals emerging trends and insights from 1,600+ employees and decision-makers nationwide. Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workpl

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Food and Beverage Food and Beverage Catering Catering 493

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. 2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages.

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Restaurant Management Restaurant Manager 473

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. This adaptability allowed the industry to come back even stronger, but to this day, the struggle to attract and retain a stable workforce remains.

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Restaurant Management Restaurant Manager 474

Modern Restaurant Management

DECEMBER 16, 2024

A new year is creeping up on us again, bringing fresh opportunities—and challenges—for restaurant operators. With so much already on your year-end plates, how can you find the time to lay the groundwork for team and business success in 2025? Below, I’ve outlined nine key HR and payroll items to prioritize over the coming weeks that will also start next year off right.

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Staffing Customer Service Customer Service Food Safety 449

Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings. Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending.

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Staffing Restaurant Management Restaurant Manager Food Service 437

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

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Customer Experience Customer Service Customer Service Hospitality 448

Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. The day served up a multi-course menu of timely topics designed to empower restaurant marketers, including tapping into industry trends, deploying strong loyalty app campaigns, boosting ad performance with AI-powered tools, and the importance

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Food and Beverage Food and Beverage Purchasing 447

Modern Restaurant Management

DECEMBER 19, 2024

The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. In the restaurant industry, advances in payment processing and payment technology are driving significant changes, influencing everything from customer experience and operational efficiency to

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Customer Experience Catering Catering 447

Modern Restaurant Management

NOVEMBER 8, 2024

Customers are spoiled for choice with restaurants. Incorporating video testimonials into your restaurant marketing strategy can showcase authentic experiences that build trust and engage prospective customers, turning them into loyal regulars. Few businesses rely on reviews and word-of-mouth recommendations as much as restaurants. But with third-party review sites, your restaurant can get lost in the shuffle.

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Recipes 450

Modern Restaurant Management

OCTOBER 15, 2024

According to the most recent Department of Labor report, there are more than 8.2 million job openings in the United States, yet only about 7.2 million unemployed workers are seeking to fill these roles. That means if every job seeker were hired, a million positions would remain unfilled. Many of these vacant jobs fall in the service sector, with a high concentration in the restaurant and hospitality industry.

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Staffing Hospitality Hospitality 414

Modern Restaurant Management

OCTOBER 21, 2024

When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. However, many traits exist that often go overlooked in the hiring process impacting the success of a restaurant. Here are three traits that often go overlooked when hiring management positions within restaurants. Adaptability Restaurants are known to be fast paced environments with many different situations happening at once on any given occasion.

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Restaurant Manager Restaurant Management Customer Experience 419

Modern Restaurant Management

NOVEMBER 19, 2024

Across the globe, and largely amongst younger age groups, more and more people are choosing to go out to eat by themselves. Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news.

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Catering Catering Inventory Management Inventory 450

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

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Inventory Management Inventory Food and Beverage Food and Beverage 419

Modern Restaurant Management

NOVEMBER 11, 2024

Imagine this: It’s the year 2035. You walk into your favorite restaurant, but there’s no human host to greet you at the door. Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu.

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Chef 450

Modern Restaurant Management

NOVEMBER 14, 2024

The restaurant industry is a hotbed for bacteria, with the potential for contamination lurking around every corner. From the moment a customer steps through the door to the time they leave, they are exposed to a myriad of germs. While stringent cleaning protocols are in place, the constant flow of patrons presents a unique challenge for maintaining a sanitary environment.

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Modern Restaurant Management

DECEMBER 12, 2024

The holiday season is both an exciting and challenging time for restaurants. With customers streaming in for festive gatherings, teams work harder than ever to keep up, often feeling the strain of long hours and packed schedules. However, it’s also a prime opportunity for owners to show appreciation and set a tone of support and camaraderie that extends beyond the holiday rush.

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Hospitality Hospitality 440

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans.

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Staffing Customer Service Customer Service Inventory 419

Modern Restaurant Management

OCTOBER 11, 2024

Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification. Understanding whether your staff are employees or independent contractors isn’t just about following the rules—it’s key to maintaining a fair, compliant and smoothly running establishment.

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Modern Restaurant Management

OCTOBER 16, 2024

Restaurant operators need to be aware of a number of scams that food delivery apps are dealing with now including: Promotional abuse – Bad actors using advanced fraud technology to abuse promos like “15% off when you sign up” Driver fraud – Verified drivers doing things like renting out their accounts to illegitimate drivers or spoofing their location Collusion – Harder to spot because most of the fraud happens off the app but can include a person ordering food, the

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Modern Restaurant Management

DECEMBER 27, 2024

Continued trepidation. In 2024, restaurant traffic slowed while price sensitivity grew. While October showed signs of hope (YOY quick-service restaurant (QSR) traffic was positive for the first time in two years), we expect consumers will be cautious in 2025. Revenue Management Solutions’ (RMS) Q3 survey revealed that 36 percent of respondents said they plan to dine out less, and a higher percentage reported a decline in dining out across all restaurant segments.

Purchasing 471

Purchasing 471

Modern Restaurant Management

DECEMBER 30, 2024

The QSR industry is heading into 2025 at a crossroads of innovation and expectation. After a year defined by the rapid adoption of AI and other technologies, not every new tool has shown promise. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience.

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Inventory Inventory Management Purchasing Food Prices 450

Modern Restaurant Management

OCTOBER 13, 2024

Just as some people have experienced “long COVID,” with symptoms lasting well beyond the initial infection, so too have some industries struggled to fully recover from the pandemic’s economic impact. The restaurant industry is a case in point, where employment has yet to climb back from pandemic-induced losses. According to the National Restaurant Association (NRA), as of October 2023 eating and drinking places were 14,000 jobs below their February 2020 level.

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Customer Experience Inventory Management Staffing Inventory 449

Modern Restaurant Management

DECEMBER 19, 2024

With a growing number of restaurants opening regularly, standing out has never been more important. A standout menu is no longer just a necessity — it’s a critical asset for success. By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back.

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Catering Catering 417

Modern Restaurant Management

DECEMBER 9, 2024

The holiday season is a huge calendar event in the restaurant industry, with bookings booming as guests look to let their hair down and enjoy a festive feast. Over the Christmas season, 63 percent of adults plan to eat out so your restaurant needs to be prepared for the increase in demand. Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day.

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Inventory Customer Experience Point of Sale Staffing 418

Modern Restaurant Management

DECEMBER 6, 2024

Building a unique identity for your restaurant can be challenging in a competitive market. At Health Nut, we've successfully capitalized on local marketing to create a brand that resonates deeply with our community and inspires a loyal following. 1. Leverage Social Media and Local Influencers Social media and local influencers are invaluable tools for building connections and expanding your restaurant’s reach.

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Modern Restaurant Management

DECEMBER 5, 2024

Just as a chef elevates a signature dish with bold, unique flavors that please the senses, the right glassware can enhance the presentation of drinks and food, creating a visually engaging experience for customers. Picture this: a server carrying an eye-catching, beautifully poured cocktail in a unique glass catches the eye of customers at a restaurant.

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Chef 405

Modern Restaurant Management

OCTOBER 15, 2024

The Illinois Biometric Information Privacy Act (“BIPA”), 740 ILCS 14/1, et seq.—a statute regulating the collection of certain biometric data—has been a major driver of class action litigation in Illinois for nearly ten years. The constant evolution of technology is no doubt to credit. While the overwhelming bulk of the BIPA cases have been employment-related, focused primarily on time-keeping and security technology, new waves of consumer litigation have begun to crop up

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