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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. There are ways restaurants short on staff can still provide excellent service.

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Food Preparation Systems

The Restaurant Warehouse

When applied to traditional food service establishments, a system is typically seen as something that does not belong and is not conducive to food preparation and serving the customer. Essentially, food service systems can be categorized into three groups: computerized or automated, semi-automated, and manual.

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Consumers Welcome Some Restaurant Automation, Reject Others

Modern Restaurant Management

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service.

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Reskilling, Retention and Robotics: Creative Solutions to the Restaurant Labor Shortage

Modern Restaurant Management

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

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Exploring the Factors Behind the Surge in Restaurant Automation

Modern Restaurant Management

Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. The industry is embracing these technologies for their potential to enhance efficiency, reduce labor costs, and ensure consistency in food preparation and service.

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Streamlined Menus in the Onboarding Process

Culinary Digital

The outcome is that new servers can quickly offer a level of service that aligns seamlessly with the company standards, enhancing the overall customer experience. Furthermore, the streamlined menu promotes consistency in food preparation and presentation, a critical element in customer satisfaction and maintaining reputation.

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AI, VR, Holographs and More in QSRs

Modern Restaurant Management

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.