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Choosing the Best Payment Processor For a Restaurant

Modern Restaurant Management

According to a PYMNTS study , 68 percent of consumers use their credit cards to purchase food at a restaurant, equating to $29.8 Customer Service Unfortunately, many payment processors fail to consider the importance of customer service. When choosing a processor, customer service must be a priority.

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The True Cost of Ice Machine Ownership

Modern Restaurant Management

The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. And let’s not forget the utility bills.

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Don’t Fake the Personal Touch

Hospitality Net

One of the most powerful customer service and CX tactics is personalization. When personalization is used correctly, customers feel as if you recognize them. Using their name, remembering their past purchases, their buying patterns, and more can build confidence and trust.

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Three Critical Restaurant Advertising Strategies for 2021

Modern Restaurant Management

Focus on Customer Service and Personalized Experiences. Customer service and personalized experiences can differentiate yourself from cold, national corporations. Small businesses need to compete on their home court, and being the creative advertiser with great customer service will win each time.

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Customer Intelligence Is Key to Revolutionizing Restaurants Inside and Out

Modern Restaurant Management

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

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The Link Between Sales and Customer Experience

Hospitality Net

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

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How Restaurant Operators Can Harness the Power of POS Data Analytics

Modern Restaurant Management

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

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