Modern Restaurant Management

NOVEMBER 26, 2019

Dining out and purchasing food is about an experience. From the menu choices, to furnishings, to the appearance of wait staff, to how the food is presented, how food is packaged and assembled on shelves, are all designed to lead to a pleasant sensory experience and the desire to come back.

Customer Experience 117

Customer Experience Food Service Food Service Purchasing 117

Modern Restaurant Management

NOVEMBER 9, 2023

Purchasing commercial ice and refrigeration equipment can be a significant financial burden on your business. Overcoming High Initial Costs One of the primary challenges in purchasing commercial ice and refrigeration equipment is the upfront cost. However, there is a more cost-effective solution: leasing.

Kitchen Equipment 197

Kitchen Equipment Commercial Kitchen Purchasing Customer Experience 197

Modern Restaurant Management

JANUARY 24, 2024

To capitalize on this momentum, here’s how to use QR codes as part of your recipe for creating brand awareness and improving customer experience. Whip Up More Customer Engagement More than 60 percent of restaurants say their top strategic goal is improving digital customer engagement.

Customer Experience 197

Customer Experience Recipes Purchasing 197

Modern Restaurant Management

APRIL 14, 2022

Yet they share a similar objective – influencing and serving customers wherever they are and with whatever they want. Modernizing customer experiences and maintaining satisfaction are top priorities for retail and restaurant owners. Create an Experience in a Paper Bag. Now, it’s the same with QSRs.

Customer Experience 189

Customer Experience Purchasing Point of Sale 189

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs. Further, 97.2

Customer Experience 212

Customer Experience Purchasing Inventory 212

Modern Restaurant Management

MAY 16, 2023

By displaying menu items, offers, and specials on screens, QSR operators can effectively communicate with their customers and influence their purchasing decisions. In fact, studies have shown that a majority of QSR customers make their decisions at the register, making digital menu boards an effective tool for increasing revenue.

Customer Experience 156

Customer Experience Purchasing 156

Modern Restaurant Management

NOVEMBER 30, 2023

Streamlining Inventory and Menu Studies show that restaurants waste an average of four percent to 10 percent of all the inventory they purchase. These insights can also aid in negotiating bulk purchase deals and ensuring timely deliveries by providing operators with automated alerts for low stock levels on frequently ordered ingredients.

Staffing 129

Staffing Inventory Customer Experience Purchasing 129

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 202

Inventory Customer Experience Staffing Purchasing 202

Modern Restaurant Management

APRIL 26, 2022

Underutilization or product expiration can be avoided by tracking and purchasing items based on their use. Another application of AI in restaurants is the creation of Personalized Customer Experiences via Kiosks.

Customer Experience 197

Customer Experience Purchasing Inventory 197

Modern Restaurant Management

MAY 13, 2024

Restaurants wanting to offset rising inflation rates and win back their loyal consumers should consider appealing to the current drivers of their purchasing decisions – access to valuable deals and convenience experiences. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Food and Beverage 110

Food and Beverage Food and Beverage Customer Experience Purchasing 110

Lithos POS

MARCH 26, 2024

Enhanced Customer Experience Self-checkout kiosks provide customers with a fast, efficient, and convenient shopping experience, improving overall satisfaction and loyalty. It may also provide seasonal promotions with AI-assisted discounts and loyalty programs to boost repeated purchases and revenue.

Purchasing 52

Purchasing Customer Experience Point of Sale Food and Beverage 52

Modern Restaurant Management

SEPTEMBER 14, 2022

Improve Customer Experience : Repeat customers are the backbone of a restaurant business. AI in restaurants allows you to deliver better customer experiences by increasing engagement opportunities. You can use an AI to offer special deals via loyalty programs to encourage loyal customers to visit more often.

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. With the restaurant industry facing an ongoing labor shortage , it’s more crucial than ever to offer your staff the best experience possible, which includes optimizing their payments experience.

Customer Experience 123

Customer Experience Point of Sale Purchasing Staffing 123

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. In fact, of the 62 percent of consumers who purchased a gift card for themselves in the previous year, 25 percent indicated doing so for budgeting/money management purposes.

Food and Beverage 196

Food and Beverage Food and Beverage Purchasing Staffing 196

Modern Restaurant Management

AUGUST 10, 2022

While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience. Fortunately, today’s restaurateurs have a playbook that can help them to do precisely that.

Customer Experience 188

Customer Experience Food Service Food Service Food Prices 188

Modern Restaurant Management

JUNE 2, 2022

When asked why consumers remain loyal to a restaurant, their top three reasons were overall experience, quality of food, and cost. While third-party services may be a fast way for restaurants to quickly offer mobile ordering, it invites another brand to control the customer experience.

Point of Sale 189

Point of Sale Purchasing Customer Experience 189

Lavu

OCTOBER 24, 2022

Frictionless payments: Provide a faster check out Minimize waiting time Decrease customer strain Blend in with the customer experience There is no one type of frictionless payment. In-App Payments In-app payments are a way for customers to pay through their account, rather than through a physical checkout.

Customer Experience 78

Customer Experience Point of Sale Purchasing Inventory 78

Modern Restaurant Management

MAY 9, 2023

Customer Experience Any business person will tell you that the best way to boost revenue over time is to make such a great impression that new customers keep coming back for more. Building a loyal fan base is all about creating great experiences and, for this, automation can be a very useful tool.

Customer Experience 177

Customer Experience Inventory Purchasing Hospitality 177

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 189

Customer Experience Purchasing Restaurant Management Restaurant Manager 189

Modern Restaurant Management

AUGUST 23, 2023

Instead of generic discounts, loyalty programs focus on providing experiential benefits, exclusive access to products or services and personalized incentives that resonate with individual customers. These models effectively boost customer loyalty by offering recurring payments and ongoing access to desired products or services.

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

FEBRUARY 1, 2022

When you’re doing your app and loyalty programs right, you’re amassing a treasure trove of first-party data that enables you to deliver truly personalized messaging, deepening your customer’s off- and on-premises relationship with your brand. Always be improving the customer experience.

Customer Experience 197

Customer Experience Purchasing 197

Modern Restaurant Management

SEPTEMBER 14, 2020

It’s a good time to create a reopening playbook so you’ll be ready to welcome customers back when it’s safe and have a solid plan to enforce capacity limits and social distancing. Before the pandemic, familiar routines guided employee and customer interactions. Creating a Restaurant Reopening Playbook.

Online Ordering Systems 197

Online Ordering Systems Customer Experience FDA Purchasing 197

Lithos POS

AUGUST 31, 2023

You can set a stock level, when the stock goes below the level the purchase order will be automatically created by POS and keep your products available. POS tracks and records every customer transaction. It allows you to identify your loyal customers based on their buying behavior.

Point of Sale 52

Point of Sale Inventory Customer Experience Purchasing 52

Lithos POS

SEPTEMBER 27, 2023

So, if an item goes below the preset level the POS automatically generates a purchase order. POS allows you to only stock and purchase the required amount of items. You can give a premium customer experience with the help of a POS system. It will give a premium customer experience.

Inventory 69

Inventory Point of Sale Inventory Management Customer Experience 69

Modern Restaurant Management

SEPTEMBER 21, 2023

These are customers ready to go to a restaurant and are merely searching for available options. When people search online to find a local business, they're usually ready to make a purchase and are more likely to become customers than those casually browsing the web or social media platforms.

Online Ordering Systems 203

Online Ordering Systems Purchasing Customer Experience 203

Modern Restaurant Management

SEPTEMBER 16, 2021

Better Customer Experience (CX). People who have poor experiences with paying their bills may not come back or convert into loyal customers. However, if you offer convenient payment methods as your unique selling point (USP), you may be more likely to retain customers. CX can make or break your business.

Customer Experience 186

Customer Experience Customer Service Customer Service Purchasing 186

Modern Restaurant Management

JANUARY 18, 2021

Ensure your customers are aware of your online ordering options by continuously updating your community through your social media channels, website, and blog. Offer promotions on items purchased through your website to encourage users to engage directly from you, rather than a third-party app. Facilitate Frequency.

Purchasing 203

Purchasing Customer Experience 203

Modern Restaurant Management

APRIL 10, 2020

With increased visibility into customer behavior, brands are well-equipped to leverage their technology and create a seamless experience to increase sales and brand loyalty. Digital platforms provide a broad scope of available insights for brands to leverage in creating and refining customer experiences and offerings.

Customer Experience 173

Customer Experience Purchasing 173

Modern Restaurant Management

JUNE 30, 2023

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Customer Experience 179

Customer Experience Staffing Food Prices Purchasing 179

Lithos POS

JUNE 5, 2022

If you look at their 5-year purchasing history you can see that a lot has changed. they always looking for something to experience. people would like to purchase and pay online. sending educational emails after purchase helps to maintain customer-business relationships. Rewards attract customers to buy again.

Customer Service 52

Customer Service Customer Service Purchasing Customer Experience 52

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 189

Hospitality Hospitality Customer Experience Point of Sale 189

Modern Restaurant Management

APRIL 11, 2023

Our Convenience Store Trends Report found 76 percent of consumers surveyed have purchased prepared food from a c-store. It makes sense since shoppers can save time by purchasing gas, food and other items in one stop. Understanding your audience’s demands can create the customer experience they didn’t know they needed.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Catering 189

Modern Restaurant Management

DECEMBER 14, 2021

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. Consumers are showing similar signs of permanent behavioral change. And many will continue to do so in new ways.

Staffing 203

Staffing Food and Beverage Food and Beverage Purchasing 203

Lithos POS

DECEMBER 19, 2023

They are responsible for essential licenses, purchases, employee incentives, and customer satisfaction. To speed up your service and give a premium customer experience you need enough employees. Customer Service Excellence Giving exceptional customer experience is the main key to success in a fast-food business.

Restaurant Management 52

Restaurant Management Restaurant Manager Customer Experience Kitchen Management 52

Modern Restaurant Management

APRIL 7, 2023

One challenging aspect of owning a small business is purchasing and maintaining expensive equipment. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Point of Sale 100

Point of Sale Food Preparation Customer Experience Purchasing 100

Modern Restaurant Management

MARCH 17, 2021

It may seem dramatic to say, but it does impact the customer experience. Start by thinking about your target customers – Are you a family restaurant? Customers can identify with a brand that designs for them and creates a better customer experience. Outdoor Restaurant Signs. Sign Types.

Customer Experience 197

Customer Experience Purchasing 197

Lithos POS

MARCH 16, 2023

by using an efficient POS system you can simplify and keep your business operations such as sales, inventory, reporting, and customer relationship management, and you can save time and cost. With the help of LithoPOS gift shop POS solutions, customers can now purchase gifts in-store and have them shipped directly to the recipient.

Point of Sale 40

Point of Sale Inventory Inventory Management Customer Experience 40