February, 2024

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Is the Customer Always Right?

Modern Restaurant Management

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business.

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Raw Milk LLC, a.k.a Organic Pastures, linked again to an E. coli outbreak

Bill Marler

Here we go again: Organic Pastures Dairy Company (OPDC) & Raw Farm Recalls and Outbreaks 2006-202 4 Started OPDC in 2000 – Changed name to Raw Farm LLC in 2020 I will always remember this kid I represented in the 2006 E. coli Outbreak: Organic Pastures Dairy Company Recalls and Outbreaks : September 2006 Raw Milk E.coli Outbreak: 6 ill/2 HUS September 2007 Raw Cream Listeria Recall December 2007 Raw Milk Campylobacter Outbreak: 8 ill September 2008 Raw Cream Campylobacter Recall

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Top tips for minimizing restaurant expenses

Restobiz

By Charli Tanner Everyone is feeling the financial pinch, and with restaurants facing rising food, utility, and labour costs, they are keeping a close eye on their profit margins. Reports at the end of 2023 revealed that rising costs meant one-third of Canadian restaurants were operating at a loss, highlighting the need for reducing expenses […] The post Top tips for minimizing restaurant expenses appeared first on Restobiz.

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7 Key Features You Need in a Bar POS System

Lavu

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate. A state-of-the-art restaurant POS System, specifically tailored for bars and restaurants, streamlines transactions, inventory management, and customer service, ens

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FDA confirms contamination of children’s applesauce; theorizes it was intentional

Food Safety News

The FDA has confirmed that lead chromate is the source of lead and chromium in cinnamon applesauce marketed for children and imported from Ecuador. Leaders at the FDA continue to believe the contamination was intentional. The Food and Drug Administration had already confirmed that applesauce samples had as much as 2,000 times the amount of lead considered safe.

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USDA Develops Egg Pasteurization Technology That Rapidly Kills 99.999 Percent of Salmonella

Food Safety Magazine

Researchers at the U.S. Department of Agriculture’s Agricultural Research Service (USDA’s ARS) have developed a thermal pasteurization method based on Radio Frequency technology that effectively reduces the presence of Salmonella in intact eggs, in a fraction of the time required for traditional pasteurization.

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More ill with E. coli linked to Raw Farm brand Cheddar Cheese – 2 with Kidney Failure

Bill Marler

CDC, public health and regulatory officials in several states, and the U.S. Food and Drug Administration (FDA), are collecting different types of data to investigate a multistate outbreak of E. coli O157:H7 infections. Epidemiologic data show that Raw Farm brand raw cheddar cheese is making people in this outbreak sick. Since the last update, one new illness and one new state were reported.

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Women and the vital role they play in revolutionizing alternative proteins

GFI

February 9, 2024 Share this page on Facebook Share this page on Twitter Share this page on LinkedIn We need everyone at the table Advances in alternative proteins are happening fast as more researchers and funding flow into the field. To build a truly equitable food system, these opportunities can not be limited to just those from a certain gender, race, or socioeconomic status.

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Novotel makes its debut in Cambodia

Hospitality Net

The new urban style-resort blends warm Cambodian hospitality and modern design, catering to travelers wishing to experience the relaxed, seaside destination of Sihanoukville.

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Norovirus sweeps the country; CDC says Northeast particularly hard hit

Food Safety News

Norovirus, the highly contagious illness that causes vomiting and diarrhea, has surged in the Northeast region of the United States in the past few weeks, according to recent data from the Centers for Disease Control and Prevention (CDC). CDC statistics show that food is the most common transmission vehicle for noroviruses. While surveillance data show an increase in positive test results nationwide—as is typical for norovirus during the winter months—northeastern states have been hit especially

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WGS Helps Solve a Decade-Long Listeria Outbreak Linked to Queso Fresco, Cotija Cheese

Food Safety Magazine

Using whole-genome sequencing (WGS), U.S. federal and state public health officials recently solved a multistate foodborne illness outbreak investigation that has been ongoing since 2014, with the most recent illnesses being reported in December 2023.

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Feeding Gen Z: The Rise of Authenticity in F&B

Modern Restaurant Management

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. Gen Z has an appetite for knowledge that sits at the tip of their fingers, unlike any generation before. They research, investigate and seek out experiences – especially when it comes to restaurants.

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Micro-influencers: Using them to attract Gen Z, millennials to your restaurant

Fast Casual

The authenticity and relatability of micro-influencers resonate with younger audiences on a personal level, fostering a connection that transcends traditional advertising.

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Preparing for the USDA Strengthening Organic Enforcement Rule’s Implementation

Food Safety Tech

Businesses in the organic food supply chain have just weeks to prepare for the upcoming implementation of the United States Department of Agriculture (USDA)’s Strengthening Organic Enforcement (SOE) Rule. This updating regulation, which goes into effect on March 19, 2024, aims to fortify the integrity of USDA organic products. From manufacturers to retailers, businesses across the supply chain must adjust their procedures and practices to comply with the updated rule.

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TIME Hotels Unveils 770-Key Property in Makkah, Saudi Arabia

Hospitality Net

TIME Hotels, renowned for its management expertise and headquartered in the UAE, has officially launched its latest venture, the TIME Ruba Hotel & Suites, in Makkah. This opening is poised to enhance the city’s hospitality offerings, providing guests with an unparalleled mix of luxury, comfort, and cultural immersion.

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Farmers react to ‘untimely’ order removing the pesticide dicamba from the market

Food Safety News

Soybean and cotton farmers using dicamba are reeling after a federal judge revoked the national permit for the popular herbicide. It works for them because crops are genetically modified to resist the herbicide dicamba, and weeds in those fields are sprayed without harming the soybeans or cotton plants. Deliveries of the weedkiller and the crop seeds engineered to withstand it were already being delivered to farms for the 2024 crop season when a federal judge barred its use in the United States

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Pesticide Chlormequat is Being Detected More Frequently in Humans, EPA Poised to Allow its Use on Food Crops

Food Safety Magazine

In a new study, the Environmental Working Group (EWG) has detected the pesticide chlormequat in four out of five people tested. After allowing the chemical on imported foods, the U.S. Environmental Protection Agency (EPA) proposed a rule in 2023 that would chlormequat to be applied to barley, oat, triticale, and wheat crops.

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What Restaurant Operators Need to Know About Specialized Cleaning

Modern Restaurant Management

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food. Restaurant staffers clean the front and back of the house every night before closing and tidy up before opening every day.

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Celebrating Black History Month

Fresh Ideas

Diversity is a core value at Fresh Ideas. A diverse team makes us stronger through different leadership styles, ideas, and creative ways to overcome challenges. We understand the importance of diversity throughout our company, which is why we celebrated our teammates during Black History Month in February. Here are a few of our talented chefs and leaders we recognized: Meet Shackeel, Chef at Doane University.

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Products Featuring AI, Other Tech Earn 2024 KIs

Foodservice Equipment Reports

The latest batch of Kitchen Innovations recipients announced today, Feb. 21, showcase advancements in automation, efficiency, safety enhancements and sustainability.

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Radisson Hotel Group Debuts in Montenegro With the Signing of Radisson Blu Hotel & Resort, Kolasin

Hospitality Net

Radisson Hotel Group announces at HOTCO 2024 its debut in Montenegro with the signing of Radisson Blu Hotel & Resort, Kolasin. The 188-room hotel consisting of spacious standard rooms and a range of contemporary suites, including junior and presidential, is scheduled to open during the ski season in Q4 2024.

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Child labor continues to fuel America’s big meat businesses

Food Safety News

Another contract cleaning service for the food sector, especially the meat industry, has been caught with child labor violations. The frequency of child labor in the industry surfaced last year when 13 meat plants in eight states contracting with Packers Sanitation Services paid fines totaling $1.5 million for putting children in critical and often dangerous food safety jobs.

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First Study to Map Edible Insect Supply Chain Identifies Risk Areas for Contamination, Food Fraud

Food Safety Magazine

A recent study has mapped the edible insect supply chain to identify the main points for potential food safety hazards and food fraud, and concluded that, in general, substantial food safety and authenticity gaps that need to be addressed before edible insects can be considered safe and sustainable protein sources for Western markets.

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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). The data revealed an overwhelming 72 percent of diners plan on ordering pizza this year on either The Big Game, National Pizza Day, or both.

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Thomas Cuisine Partners with Montana Hospital Association (MHA)

Thomas Cuisine

Thomas Cuisine Announces Partnership with the Montana Hospital Association (MHA) to support community health and wellness Thomas Cuisine, a leading provider of culinary and hospitality services, is thrilled to announce a strategic partnership with the Montana Hospital Association (MHA). This collaboration reflects Thomas Cuisine’s commitment to excellence in healthcare dining solutions while supporting local communities in Montana.

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Summit attendees supporting human trafficking relief org

Fast Casual

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including, toothbrushes, hand sanitizers, water, snacks, tissues and feminine products for survivors of human trafficking.

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Jumeirah Group opens its first hotel in the Kingdom of Saudi Arabia

Hospitality Net

Jumeirah Group, the luxury hospitality company and member of Dubai Holding, continues its regional and international expansion with the opening of its first hotel in the Kingdom of Saudi Arabia, Jumeirah Jabal Omar Makkah. The hotel has commenced operations as part of the second phase of the city’s flagship Jabal Omar project, designed by Fosters + Partners architects.Located in Jabal Omar and a short walk from the Great Mosque of Makkah, the hotel offers world-class, luxurious amenities, includ

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Federal court puts an end to agriculture use of the pesticide dicamba

Food Safety News

A federal court has revoked approval of the weed-killing pesticide dicamba. The ruling means farmers may not have access to the popular pesticide during the upcoming growing season. The drift-prone pesticide has damaged millions of acres of crops and wild plants every year since the Environmental Protection Agency (EPA) first approved it in 2017 for spraying on cotton and soybean crops genetically engineered by Monsanto (now Bayer) to survive what would otherwise be a deadly dose.

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FDA Official Speaks on Agency Oversight of CBD in Foods, Supplements

Food Safety Magazine

In a recent webinar organized by the Alliance for a Stronger FDA, a top policy and legislation official from the U.S. Food and Drug Administration (FDA) provided insight to the agency’s approach to regulating cannabidiol (CBD) and kratom in foods and dietary supplements.

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SOCi Report: Brand Loyalty Affected by Online Inaccuracies

Modern Restaurant Management

Inaccurate business listings can have a substantial impact on brand loyalty, according to the first release of SOCi Inc.'s 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. Nearly two-in-three (63 percent) have encountered inaccuracies in business listings on major platforms such as Google, Facebook, and Instagram.

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4 Earn New Titles at Zepole Supply Co.

Foodservice Equipment Reports

Zepole Supply Co. has announced four promotions. Based in Bolingbrook, Ill., the dealership offers equipment, tabletop items, smallwares and other foodservice products. The promotions are as follows: “Here at Zepole Supply Co., we are committed to our employees’ growth and value each member’s hard work and loyalty,” the company says.

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