Hospitality Net

DECEMBER 13, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Customer Experience 52

Customer Experience Customer Service Customer Service Purchasing 52

Hospitality Net

APRIL 8, 2024

David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand. HSMAI Staff recently had the opportunity to chat with David C.

Customer Experience 82

Customer Experience 82

Hospitality Net

JUNE 12, 2023

This week, Jez and Darren receive Tristan Gadsby, CEO of Alliants, the experts at enabling exceptional customer experiences in hospitality and retail. Welcome back to Cloudbusting!

Customer Experience 40

Customer Experience Hospitality Hospitality 40

Hospitality Net

MARCH 20, 2024

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start. Stellar service, driven by devoted hotel staff, is what makes a great property come alive.

Customer Experience 76

Customer Experience Hospitality Hospitality 76

Hospitality Net

APRIL 24, 2024

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more time at the repair center than in his garage. If it were me, I’d ask the dealer to replace the car.

Customer Experience 61

Customer Experience Purchasing 61

Hospitality Net

MAY 11, 2023

In business, customer experience is often presented as a differentiator, something a company chooses to focus on in order to outperform its competitors.

Customer Experience 69

Customer Experience Purchasing 69

Hospitality Net

FEBRUARY 19, 2024

TrustYou, ein weltweit führender Anbieter von Lösungen für Gästefeedback- und Hoteltechnologie, gibt die Einführung seiner innovativen Customer Experience Platform (CXP) auf der ITB Berlin 2024 bekannt.

Customer Experience 50

Customer Experience 50

Hospitality Net

FEBRUARY 18, 2024

The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs.

Hospitality 61

Hospitality Hospitality Customer Experience 61

Modern Restaurant Management

NOVEMBER 30, 2022

The hospitality industry served as the launch pad for the revival of the two-dimensional barcode, and now restaurants of all sizes are relying on this method to keep operations booming in a contactless world. Here are a few ways to ensure QR codes are used responsibility in hospitality: Educate Staff on QR Code Security Issues.

Hospitality 180

Hospitality Hospitality Customer Experience 180

Hospitality Net

APRIL 11, 2023

As the hospitality industry continues to navigate the challenges of the pandemic, there is a growing need for innovative solutions that can enhance customer experiences while minimizing staff interactions.

Hospitality 78

Hospitality Hospitality Customer Experience 78

Hospitality Net

FEBRUARY 8, 2024

At one time, the concept of remote work simply didn’t fit into the hospitality paradigm. After all, the very idea of hospitality required a physical presence to facilitate the customer experience. In the aftermath of the pandemic, remote work has burgeoned into a significant trend in hospitality.

Hospitality 56

Hospitality Hospitality Customer Experience 56

Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives. We’ve witnessed the hardships that communities of color face across the U.S.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. While it’s a smart innovation that some say is long overdue, the reality is operators are responding to customer demand. Customer Feedback.

Hospitality 230

Hospitality Hospitality Customer Experience Purchasing 230

Hospitality Net

FEBRUARY 22, 2024

Technology increasingly permeates products and customer experiences across the hospitality and restaurant industries. That can elevate the experiences, but it can also put assets, customers and reputations at risk. There are many ways to substitute an online interaction for an employee interaction.”

Hospitality 46

Hospitality Hospitality Customer Experience 46

Modern Restaurant Management

MAY 1, 2024

One of the most unfortunate consequences of communication silos in the hospitality industry is a negative guest experience, and in the restaurant business, the guest experience is everything. Despite being in customer-facing roles, these individuals are rarely involved in the decision-making process.

Customer Experience 197

Customer Experience Inventory Management Inventory Restaurant Management 197

Hospitality Net

JUNE 27, 2023

ALPHARETTA, GA — JUNE 27, 2023 —Despite rising economic headwinds from elevated inflation in 2023, a 2023 EY report Hospitality Industry Looks Strong for 2023 – Despite Recession Fears predicts continued strong performance for the hospitality industry throughout 2023 while also cautioning, “The industry should continue to focus on efficiencies at the (..)

Hospitality 55

Hospitality Hospitality Customer Experience 55

Modern Restaurant Management

DECEMBER 16, 2021

Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience. A simple facial expression can elevate the customer experience.

Hospitality 189

Hospitality Hospitality Customer Experience Point of Sale 189

Hospitality Net

JUNE 9, 2023

It is predicted that in the next few decades, the metaverse is the emerging disruptive technology that will revolutionize customers’ experience in the hospitality and marketing industry (Buhalis et al., The buzzword "Metaverse" has become viral globally when Facebook announced its new name "Meta" in late 2021.

Hospitality 52

Hospitality Hospitality Customer Experience 52

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Explore New Customer Experiences Major brands are exploring ways to engage new audiences while retaining loyal customers.

Customer Experience 189

Customer Experience Recipes Inventory Inventory Management 189

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

Customer Service 40

Customer Service Customer Service Hospitality Hospitality 40

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

Customer Experience 197

Customer Experience Hospitality Hospitality Restaurant Management 197

Fast Casual

DECEMBER 21, 2022

Technology is playing a big role in providing a robust digital customer experience.

Customer Experience 104

Customer Experience Hospitality Hospitality 104

Sculpture Hospitality

JANUARY 31, 2020

Restaurants and bars around the world invest millions of dollars to improve their customer experience (CX) and to ensure customers come back to their brand time and time again.

Customer Experience 119

Customer Experience Hospitality Hospitality 119

Modern Restaurant Management

MAY 26, 2023

This as today’s highly discriminating and demanding hospitality marketplace is seemingly rife with substitutable solutions. One great way to exhibit empathy in brand messaging is by addressing common and specific customer pain points like that related to productivity, financial, processes and support.

Hospitality 100

Hospitality Hospitality Customer Experience 100

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. The bottom line?

Staffing 223

Staffing Hospitality Hospitality Customer Experience 223

Modern Restaurant Management

NOVEMBER 10, 2023

Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. Some elements of the customer experience restaurants must consider creating an exceptional customer journey include staff friendliness, wait times, quality of products, and more.

Customer Experience 110

Customer Experience Restaurant Management Restaurant Manager Hospitality 110

Hospitality Net

APRIL 16, 2024

As the hospitality industry continues to evolve, the rising need for personalization serves as a powerful indication that new strategies are essential to elevate the customer experience and unlock untapped revenue potential.

Customer Experience 52

Customer Experience Hospitality Hospitality 52

Hospitality Net

JANUARY 22, 2024

Infor®, the industry cloud company, today announced Valley View Casino & Hotel, Southern California’s premier gaming destination and a loyal customer of over two decades, is implementing Infor’s hospitality Point of Sale (POS), Hospitality Management System (HMS) and Table Reservation Management.

Point of Sale 58

Point of Sale Catering Catering Customer Experience 58

Total Food Service

DECEMBER 5, 2023

Few understand what it takes to succeed in providing a unique food, beverage and merchandise experience for the nation’s sports and entertainment patron. One that does: Dan Smith , President of Legends Hospitality , has more than 40 years of experience, directing all aspects of multi-regional food service and merchandise operations.

Hospitality 98

Hospitality Hospitality Food and Beverage Food and Beverage 98

Total Food Service

DECEMBER 6, 2023

In the hospitality industry, where profit margins are notoriously slim, typically ranging from 0 to 15 percent with an average falling between 3 to 5 percent , every efficiency gain and cost-saving measure can make a significant difference. The goal is twofold: to plug the leaks that drain profits and enhance the customer experience.

Inventory 104

Inventory Food and Beverage Food and Beverage Customer Experience 104

Modern Restaurant Management

JUNE 29, 2023

Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. Why is omnichannel more important than ever?

Hospitality 88

Hospitality Hospitality Restaurant Management Restaurant Manager 88

Modern Restaurant Management

AUGUST 16, 2023

An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience. Enhanced accuracy through minimized human errors in order processing and inventory tracking. Ordering screens.

Customer Experience 167

Customer Experience Inventory Management Inventory Food and Beverage 167

Sculpture Hospitality

JANUARY 30, 2024

Strategic inventory management can reduce waste, increase your company’s profit margins and help deliver a superior customer experience. Effective inventory management is the cornerstone of success for your restaurant.

Inventory 118

Inventory Inventory Management Customer Experience 118

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Restaurant owners agree, as nearly half of hospitality operators in the U.S. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience.

Staffing 189

Staffing Inventory Management Inventory Customer Experience 189

Modern Restaurant Management

DECEMBER 28, 2023

Enhancing Customer Experience Through AI AI has brought about a transformation, in the restaurant industry particularly, when it comes to enhancing the customer experience. Nowadays, we often come across AI-powered technologies like recommendation systems, customized menus, and automated ordering procedures.

Customer Experience 123

Customer Experience Inventory Management Point of Sale Inventory 123

Modern Restaurant Management

OCTOBER 12, 2020

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies. Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. Focus on Customer Experience and Personalization.

Customer Experience 215

Customer Experience Online Ordering Systems Hospitality Hospitality 215

Modern Restaurant Management

APRIL 9, 2024

With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," said Alex Sambvani, founder and CEO of Slang.ai. "Embracing

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192