Hospitality Net

FEBRUARY 21, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share.

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Modern Restaurant Management

JANUARY 22, 2020

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

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Hospitality Net

MAY 17, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.

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Hospitality Net

JANUARY 17, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand.

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Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Happy New Year! And for everything else, too! With that, here are 10 ideas. Do more in 24!

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Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

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Hospitality Net

DECEMBER 8, 2023

To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence. So while today’s luxury industry is broader and more accessible than ever before, it’s also more challenging.

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Hospitality Net

APRIL 12, 2023

The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals.

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Hospitality Net

JULY 20, 2023

Customer service in the hotel industry is about serving the needs of customers, by helping them solve problems, teaching them how to use products and services, and answering questions.

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Hospitality Net

APRIL 30, 2024

However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset. Especially in an industry grounded in hospitality and personalization, this approach seems counterintuitive.

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Modern Restaurant Management

FEBRUARY 21, 2024

. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business. She said firms that keep their focus solely on the customer risk losing their most talented workers.

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Hospitality Net

NOVEMBER 21, 2023

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth.

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Hospitality Net

JUNE 22, 2023

In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading about this story. Wade Miller, a Santa Fe, New Mexico, resident, tried to buy tickets to the volleyball match from the Summer Olympics ticket office in Atlanta. When the agent found out he lived in New Mexico, she refused to sell him a ticket.

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Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. The Brigantine, Inc., The Brigantine, Inc.,

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Hospitality Net

JUNE 26, 2023

PALO ALTO, Calif. June 26, 2023 (Newswire.com)

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Modern Restaurant Management

APRIL 9, 2024

With a significant number of operators signaling their intention to incorporate this transformative technology, we are excited for the future of the hospitality industry," said Alex Sambvani, founder and CEO of Slang.ai. "Embracing To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani.

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Hospitality Net

DECEMBER 20, 2023

Accor, a world leading hospitality group, announces the signing of a cooperation agreement with the Georgian development company Mardi Holding to open a new Mercure on the Black Sea coast in Batumi, Georgia.

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Hospitality Net

MAY 10, 2023

In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality economy” – a sentiment which I wholeheartedly share. It is based on the fact that since the shift from a manufacturing to a service economy, the gateway to success is now via excelling at customer-service provider skills.

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Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

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Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality.

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Hospitality Net

MARCH 18, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been named to the list of Best Places to Work in 2024 by Business Intelligence Group, an organization dedicated to recognizing true talent and superior performance in the business world.

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Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. It can also promote a more effective and united team, all of which can positively impact a hotel’s bottom line.

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Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

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Total Food Service

DECEMBER 5, 2023

One that does: Dan Smith , President of Legends Hospitality , has more than 40 years of experience, directing all aspects of multi-regional food service and merchandise operations. Photo courtesy of Legends Hospitality). To learn more about Legends Hospitality, visit their website.

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Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. While some point to the labor crunch as a short-term issue, this is likely wishful thinking.

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Kitchen CUT

NOVEMBER 10, 2021

You don’t have to travel far at the moment to come across a ‘Help Wanted’ sign outside a hospitality business. Just a few scrolls on social media and you’re likely to see hospitality job vacancies being advertised. How long do hospitality apprenticeships run for?

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Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

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Inventory Food and Beverage Food and Beverage Inventory Management 202

Hospitality Net

MARCH 4, 2024

During Mastery 2024, tech teams will develop solutions to speed up and improve the hotel onboarding process, measure and visualize a property’s environmental footprint, improve the customer service experience, and more.

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Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Software-as-a-Service (SaaS) technology has also rapidly gained traction as operators adapted to changing expectations while meeting demand for quick, convenient, and time-saving transactions.

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Hospitality Net

DECEMBER 17, 2023

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth.

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Hospitality Net

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured. According to the J.D.

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Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

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Unidine

NOVEMBER 14, 2019

Centered on a dedication to unparalleled hospitality experiences, Unidine Lifestyles specializes in serving senior living communities. It’s about providing customized hospitality experiences that can flex to align with residents’ wishes and evolving needs throughout the continuum of care.” Written by BOSS editorial team.

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Modern Restaurant Management

OCTOBER 11, 2023

You wouldn’t be alone; well-known brands including Prezzo, Itsu and Côte Brasserie have all made the decision to go card-only for good as a means to reduce costs and speed up customer service. trillion by 2025. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology.

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Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

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Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. This positively affects team morale, staff loyalty, and restaurant efficiency.

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Modern Restaurant Management

MAY 24, 2022

This payment method makes it easy for customers to pay for their meals instantly while helping the restaurants attract a larger audience and build a strong loyalty base. For instance, Starbucks has been profoundly using mobile payment solutions to reinforce its public image and create high industry standards in customer services.

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