Modern Restaurant Management

NOVEMBER 10, 2023

The restaurant business is a particularly tough one. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. All of this makes it easy to not meet customer expectations along the way.

Customer Experience 110

Customer Experience Restaurant Management Restaurant Manager Hospitality 110

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189

Modern Restaurant Management

SEPTEMBER 22, 2020

It's tech talk on this week's episode of The Main Course as host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia, speaks with Brad Duea , Chief Executive Officer of Restaurant Revolution Technologies , about the role technology will play in restaurant industry recovery.

Customer Experience 200

Customer Experience Restaurant Management Restaurant Manager 200

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Wasserstrom

MARCH 15, 2024

The foodservice industry is constantly seeking new ways to improve efficiency and enhance the customer experience to, ultimately, increase profitability. Now, artificial intelligence (AI) has emerged as a powerful tool for restaurants, offering a range of solutions that address these needs.

Customer Experience 133

Customer Experience Restaurant Management Restaurant Manager 133

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

Staffing 189

Staffing Inventory Management Inventory Customer Experience 189

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. POS Integrations.

Customer Experience 231

Customer Experience Point of Sale Restaurant Management Restaurant Manager 231

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. However, new technologies have made restaurant reporting much easier. Leverage Reports to Improve Customer Experience.

Inventory 196

Inventory Customer Experience Inventory Management Point of Sale 196

Modern Restaurant Management

FEBRUARY 4, 2021

In this episode of The Main Course host Modern Restaurant Management (MRM) Executive Editor Barbara Castiglia discusses the potential of AI in restaurant enviornments with Jerry Abiog, Co-Founder and CMO of Standard Insights, an AI as a service growth marketing platform that recently launched iOrder digital menus.

Customer Experience 112

Customer Experience Restaurant Management Restaurant Manager 112

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now? Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

SEPTEMBER 13, 2023

Scheduling employees is one of the most time-intensive tasks for restaurant managers. They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand.

Staffing 208

Staffing Customer Experience Restaurant Management Restaurant Manager 208

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. What can restaurant operators learn from these results?

Automated Food Prep 193

Automated Food Prep Customer Service Customer Service Food Preparation 193

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Many are trying out subscription models to see if they can benefit restaurants and guests.

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

JANUARY 30, 2023

Relieving Short-Staffed Restaurants Consider those short-staffed limited-service restaurants whose employees are hard-pressed to pay full attention to their customers while completing routine tasks like temperature monitoring. © Modern Restaurant Management, 2023. What tasks would benefit from automation?

Staffing 189

Staffing Recipes Inventory Kitchen Equipment 189

Modern Restaurant Management

OCTOBER 13, 2021

Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience. If temperatures fluctuate away from optimal levels, the monitoring system alerts a manager to take quick corrective action.

Customer Experience 245

Customer Experience Staffing Food Safety Food Service 245

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay. Bottom line?

Customer Experience 203

Customer Experience Inventory Inventory Management Restaurant Management 203

Modern Restaurant Management

MARCH 19, 2024

Current Challenges of Rapid Technological Advancement As technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots.

Customer Experience 197

Customer Experience Hospitality Hospitality Restaurant Management 197

Modern Restaurant Management

MARCH 15, 2023

Consumers need strong incentives to participate in dynamic pricing: Most consumers would be incentivized to order outside of peak hours from a preferred restaurant only if discounts exceed 10 percent off the original price. Is dynamic pricing just a better fit for other industries and not restaurants?

Customer Experience 198

Customer Experience Point of Sale Staffing Restaurant Management 198

Modern Restaurant Management

FEBRUARY 3, 2020

With data insights, you can pick out trends, make realistic goals, and even forecast future spend at your restaurant. As the dining industry continues to evolve, and consumers become increasingly tempted by the ease and convenience of mobile ordering, it’s easy for restaurant managers to feel discouraged. Final Thoughts.

Customer Experience 212

Customer Experience Customer Service Customer Service Restaurant Management 212

Modern Restaurant Management

OCTOBER 20, 2023

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. This data can help to inform improvements in restaurant marketing, customer experience and your digital presence.

Inventory Management 197

Inventory Management Food Prices Inventory Customer Experience 197

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience.

Customer Experience 189

Customer Experience Purchasing Restaurant Management Restaurant Manager 189

Modern Restaurant Management

FEBRUARY 27, 2024

” To learn more about the survey results, Rollison answered questions from Modern Restaurant Management (MRM) magazine. What should restaurant owners take away from the results? Restaurant owners should recognize the critical value of accurate online information.

Customer Experience 188

Customer Experience Restaurant Management Restaurant Manager Purchasing 188

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level.

Staffing 223

Staffing Hospitality Hospitality Customer Experience 223

Modern Restaurant Management

DECEMBER 20, 2021

Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. Every restaurant should look into hosting its own online ordering. Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers.

Food and Beverage 227

Food and Beverage Food and Beverage Customer Experience Catering 227

Modern Restaurant Management

JUNE 29, 2023

It had big effects on restaurants, and we learned a lot of lessons as an industry. One of those lessons I think most people learned was that technology is going to be part of our solutions, whether that's part of our customer experience, customer online ordering, delivery or really great analytics."

Hospitality 88

Hospitality Hospitality Restaurant Management Restaurant Manager 88

Lithos POS

NOVEMBER 29, 2023

Because it matters where your customers are and how much time is needed for your employees to prepare a dish, and efficient order fulfillment is related to three things. Building Trust and Customer Experience 2. Building Trust and Customer Experience Trust is important in order fulfillment strategies.

Customer Experience 45

Customer Experience Inventory Point of Sale Kitchen Display System 45

Modern Restaurant Management

AUGUST 25, 2023

Today’s restaurant operators and managers should recognize the importance that music plays in creating an inviting atmosphere. Countless studies support the value of music in restaurants and hospitality in helping to create a customer experience.

Customer Experience 166

Customer Experience Restaurant Management Restaurant Manager Purchasing 166

Modern Restaurant Management

DECEMBER 20, 2022

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. The restaurant industry once again proved its resilience in 2022 as it dealt with ongoing obstacles like inflation, supply chain, labor shortages and more. Here are some of their insights.

Food and Beverage 197

Food and Beverage Food and Beverage Staffing Customer Experience 197

Modern Restaurant Management

MARCH 18, 2024

Chef Showcases – Consumers are hungry for culinary experiences curated by chefs. Omakase is exploding as restaurant patrons clamor to experience chefs’ tasting menus. The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory.

Food and Beverage 189

Food and Beverage Food and Beverage Chef Catering 189

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Point of Sale 153

Point of Sale Food and Beverage Food and Beverage Kitchen Display System 153

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has challenged the relationship between restaurant operator and guest. Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. How has the pandemic pushed the restaurant industry to update their offerings? Suzi Tripp.

Customer Experience 217

Customer Experience Restaurant Management Restaurant Manager 217

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. Here are some of their insights.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Inventory Management 123

Modern Restaurant Management

JUNE 23, 2022

Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Restaurant managers can now detect and avoid equipment failures before they happen. The Restaurant Job of the Future: Tech-Savvy and Customer-Centric.

Food Safety 189

Food Safety Point of Sale Staffing Inventory 189

Lavu

MARCH 11, 2020

Understanding Restaurant Management Software. The restaurant industry has been evolving consistently over the years. From the introduction of point of sale (POS) systems to accounting systems, technology is changing the ways restaurants operate today. Among the technology offered today is restaurant management software.

Restaurant Management 78

Restaurant Management Restaurant Manager Inventory Inventory Management 78

Lavu

MARCH 6, 2020

Customer analytics provide deeper insights into the behavioral patterns of your customers and their interactions with your restaurant. This information helps in adjusting services to offer better customer experiences. Customer analytics software is designed to unlock the value of restaurant hidden data.

Restaurant Management 78

Restaurant Management Restaurant Manager Customer Experience Customer Service 78

Modern Restaurant Management

DECEMBER 9, 2021

Establishing this type of scheduling might seem like a Herculean task for an overworked restaurant manager who’s also taking food orders, preparing for a safety inspection and running to fetch more chicken because the lunch rush wiped out what was in the cooler. But it doesn’t have to be.

Staffing 218

Staffing Food Service Food Service Customer Experience 218