Modern Restaurant Management

APRIL 28, 2022

The concern for eating out is fading, however, almost one-third still have apprehensions about going to a restaurant, according to new research conducted by Provoke Insights provided exclusively to Modern Restaurant Management (MRM) magazine. This includes one-fifth of diners who are overall eating out less.

Staffing 188

Staffing Customer Service Customer Service Restaurant Management 188

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?

Customer Experience 189

Customer Experience Customer Service Customer Service Inventory Management 189

Modern Restaurant Management

JANUARY 22, 2024

Using eco-friendly procedures in your restaurant’s operations will demonstrate your dedication to sustainability. Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity.

Customer Service 181

Customer Service Customer Service Restaurant Management Restaurant Manager 181

Modern Restaurant Management

APRIL 11, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine connected with Kadecia Ber, Yelp’s advertising trends expert and director of enterprise solutions Why do you feel these brands resonate with diners?

Customer Service 186

Customer Service Customer Service Restaurant Management Restaurant Manager 186

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have.

Staffing 189

Staffing Inventory Management Inventory Customer Experience 189

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go.

Point of Sale 189

Point of Sale Restaurant Management Restaurant Manager Customer Service 189

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 215

Customer Service Customer Service Point of Sale Purchasing 215

Sculpture Hospitality

MAY 2, 2023

As a restaurant owner, your staff are your most valuable asset. Employees who are satisfied, motivated, and committed can help create a positive work environment, provide excellent customer service, and increase the restaurant's profitability.

Customer Service 117

Customer Service Customer Service Restaurant Management Restaurant Manager 117

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business.

Inventory Management 166

Inventory Management Restaurant Management Restaurant Manager Purchasing 166

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

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Recipes Staffing Food Prices Catering 194

Modern Restaurant Management

JULY 13, 2020

If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind. Consumers Still Expect Excellent Customer Service. Restaurants had to furlough staff when they shut their doors in March.

Customer Service 215

Customer Service Customer Service Staffing Restaurant Management 215

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. What impact did the pandemic have on the implementation of robotics in restaurants? restaurants are operating with 2.8

Commercial Kitchen 188

Commercial Kitchen Customer Service Customer Service Restaurant Management 188

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Keeping tables occupied is crucial for restaurants.

Inventory 196

Inventory Customer Experience Inventory Management Point of Sale 196

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. Technical issues that are addressed in real time, using remote IT support and AR, help restaurant management with efficiencies and cost savings.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

FEBRUARY 3, 2020

Now more than ever, restaurant leaders need to find new ways to create truly one-of-a-kind dining experiences that give people a reason to leave the comfort of their home and ditch the ease of ordering with the click of a button. If equipment isn’t working properly, you run the risk of disappointed customers and a loss of sales.

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Customer Experience Customer Service Customer Service Restaurant Management 212

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory Management 197

Inventory Management Inventory Customer Service Customer Service 197

Lavu

NOVEMBER 17, 2023

This low profit margin can be attributed to the high overhead costs associated with running a restaurant, including rent, labor, food and beverage costs, and utilities, often account for a major chunk of your expenses, making it challenging to increase your restaurant profit margin.

Inventory Management 123

Inventory Management Inventory Food and Beverage Food and Beverage 123

Modern Restaurant Management

OCTOBER 20, 2023

Some of the most valuable insights for restaurants are found in general operations data, customer data and website data. Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system.

Inventory Management 197

Inventory Management Food Prices Inventory Customer Experience 197

Modern Restaurant Management

DECEMBER 4, 2023

Improve Service Quality Additionally, providing accurate wait time estimates has a positive influence on the employee experience and thus workplace productivity, leading to better more efficient customer service.

Customer Experience 202

Customer Experience Customer Service Customer Service Restaurant Management 202

Modern Restaurant Management

OCTOBER 7, 2021

Employees can better understand their tasks and responsibilities with structured restaurant operations. Technology also helps bridge communication between restaurant management and staff. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Food Safety 196

Food Safety Inventory Recipes Restaurant Management 196

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon.

Hospitality 195

Hospitality Hospitality Customer Service Customer Service 195

Lavu

SEPTEMBER 29, 2023

During this restaurant labor shortage, use restaurant technology to your advantage. This can free up your employees to focus on providing excellent customer service. By automating these tasks, Lavu frees up your employees’ time and allows them to focus on providing excellent customer service.

Staffing 166

Staffing Customer Service Customer Service Food Service 166

Lavu

MARCH 27, 2020

The words “restaurant management system” rarely cause excitement. Food is fascinating, and dining out often leads to cherished memories, but a restaurant’s transaction system does not make it into those memories. A Historical Look at the Evolving Restaurant. Restaurants have been evolving since the 1850s.

Point of Sale 78

Point of Sale Restaurant Management Restaurant Manager Inventory 78

Modern Restaurant Management

JUNE 23, 2022

Temperature logs are automatically captured and sent to management dashboard reports for 24/7 monitoring. Restaurant managers can now detect and avoid equipment failures before they happen. It’s helping employees track orders, serve quality food, and prioritize customer service.

Food Safety 189

Food Safety Point of Sale Staffing Inventory 189

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Experience 167

Customer Experience Staffing Customer Service Customer Service 167

Modern Restaurant Management

FEBRUARY 5, 2021

The restaurant group launched the new dining experience in October 2020 in 13 locations with all 24 restaurants nationwide integrating the technology the following month. Modern Restaurant Management (MRM) magazine went behind the scenes of this transition with Justin Nedelman, CEO at Eureka! Restaurant Group.

Food and Beverage 191

Food and Beverage Food and Beverage Customer Service Customer Service 191

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. To this day, we still have a member of the family working in the restaurant. Beal’s Lobster Pier is celebrating its 90th anniversary this summer.

Food Prices 189

Food Prices Purchasing Customer Service Customer Service 189

Lavu

MARCH 6, 2020

For instance, a restaurant may use the data to design an ultra-efficient kitchen. It may also utilize customer data to offer menu suggestions that meet the desires of specific types of customers. Customer Engagement. Customer engagement is the restaurant’s efforts to establish long-term connections with customers.

Restaurant Management 78

Restaurant Management Restaurant Manager Customer Experience Customer Service 78

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. In turn, that time can be spent on more meaningful work, such as customer service and creating real connections with diners. What results did you find surprising and why?

Inventory 203

Inventory Inventory Management Staffing Catering 203

Food Safety International

APRIL 3, 2015

Restaurant management isn’t for everyone. Effective restaurant managers need to balance the needs of staff, customers and the business while dealing with the unforeseen problems that pop-up on a daily basis. Here are seven traits of effective restaurant managers. Scheduling. Special Tasks.

Restaurant Management 52

Restaurant Management Restaurant Manager Food Safety Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. As a result, locations have seen costly “premises liability” claims from customers. Here are some of their insights. Click here for the first part and here for the second one.

Food and Beverage 123

Food and Beverage Food and Beverage Customer Experience Inventory Management 123

Lavu

JANUARY 31, 2020

Seatninja is a restaurant management platform that provides powerful operational and customer data, empowers hosts to manage their front of house more efficiently, and creates better experiences for customers. Resy is a complete restaurant reservations and waitlist system.

Point of Sale 78

Point of Sale Customer Service Customer Service Restaurant Management 78

Modern Restaurant Management

DECEMBER 19, 2019

High-volume restaurants that are short-staffed and running slim on operations often forget that first impressions matter. This is customer service 101, and we all know that it can either make or break a business. Many times, general managers entrust this responsibility to any restaurant manager available at the moment.

Staffing 161

Staffing Customer Service Customer Service Restaurant Management 161

Lithos POS

JANUARY 27, 2022

Everything from managing the business to increasing sales comes under management. Restaurant Manager Duties. Ensuring Best Customer Service Management of Vendors, Inventory, and Equipment HR Objectives Marketing Planning menu Health and safety standards Managing costs. No Precise Planning.

Inventory Management Software 52

Inventory Management Software Inventory Management Inventory Food and Beverage 52

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Especially for the QSR and fast casual markets in which customization drives value for customers, standard POS systems won’t be able to keep up with heightened demand.

Food and Beverage 197

Food and Beverage Food and Beverage Inventory Kitchen Display System 197

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. We’ll see this start to unfold in 2024.

Catering 215

Catering Catering Food and Beverage Food and Beverage 215