The Impact of Crisis-Induced Changes in Refund Policy on Consumers - HK Poly Study
Hospitality Net
APRIL 26, 2023
The year COVID-19 hit was a tough one for hospitality and tourism firms, who were forced to make swift decisions about changes to their refund policies. This inspiring work will help industry practitioners to optimise refund policy strategies in the future. 2020 saw unprecedented swathes of holiday cancellations.
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