Thu.Jul 20, 2023

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Technology Revitalized Guest Experience (Podcast)

Modern Restaurant Management

In this episode of " The Main Course ," Johnny Tellez, VP of International Operations and Training at Focus Brands International, discusses how the customer experience has changed during the pandemic, the role technology has played in these changes, and how restaurants are adapting their use of technology to enhance customer experience. In this conversation with host MRM Executive Editor Barbara Castiglia, Tellez talks about The impact of the pandemic on international restaurant operatio

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Trending this week: District partners with local deli to bring African and Mediterranean choices to school meals

Food Management

This week on Food Management Awesome a-ha moments from SNA’s big annual school food conference ranked as the weeks to story.

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How Customers Really Feel About AI at Drive-Thrus

Modern Restaurant Management

Like most headline-grabbing technology, artificial intelligence (AI) has its pros and cons. But like it or not, AI is being implemented in so many industries, including foodservice, and is here to stay. For readers seasoned enough to remember, there was a time 20-30 years ago when mobile phones were being tried on for size by consumers. There was a mixture of early adopters and those who questioned cell phones’ staying power.

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David Annis wins 2023 NACUFS Minah Award

Food Management

The Theodore W. Minah Distinguished Service Award is the most prestigious honor presented by NACUFS.

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Celebrating Chefs Nationwide

Chef Ann Foundation

We’re honoring Culinary Arts Month with NEW school food training videos from Chef Brandy!

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Interview with Chef Bryan of Nestle Professional

Food Service Direct

07/20/23 Interview with Chef Bryan of Nestle Professional An Exclusive Interview with Nestle Professional Corporate Executive Chef, Bryan Frick. As part of our continued FSD Chef Series, we asked Nestle Professional Corporate Executive Chef, Bryan Frick about his career, favorite products, advice for future generations, and more! Read what he had to say and check out how he used one of the new Minor's Drizzles finishing sauces to add layers of flavor to his recipe!

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More Trending

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What’s after ‘plant-forward’? Think ‘alt seafood’

FoodService Director

Restaurants are expected to be the catalysts for Americans mixing more sea vegetables and bivalves into their diets. And college operations are among some of the early adopters.

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Hilton Expands Mexico All-Inclusive Portfolio with Signing of Hilton Cancun Mar Caribe All-Inclusive Resort in Cancun’s Hotel Zone

Hospitality Net

Today, global hospitality leader Hilton (NYSE: HLT), announced the signing of a management agreement for the 540-room Hilton Cancun Mar Caribe All-Inclusive Resort. Now accepting reservations and expected to open in November of this year, the newly-renovated property bolsters Hilton’s all-inclusive presence in the Caribbean and Latin America, where Hilton currently has nine all-inclusive resorts.

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5 Reasons Why Your Kitchen Needs a Can Rack

the CAMBRO blog

If your foodservice operation uses #10 cans and you’re not already using a can rack, this blog is going to rock your world. Some people think they can live without a can rack—and they can —but why would you want to? Simply put, the Ultimate #10 Can Rack is the best way to store canned food. We guarantee you’ll agree by the time you reach reason #5. 1.

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4 ideas to improve your hiring process

FoodService Director

Check out how the nutrition team at Cobb County School District updated its recruitment efforts, as shared during the SNA’s Annual National Conference.

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Marriott International Unveils 2023 J. W. Marriott Excellence Awards Winners

Hospitality Net

Today, Marriott International announced the winners of the 2023 J. Willard Marriott Awards of Excellence. Established in 1987 and named after Marriott’s founder, the J. Willard Marriott Awards of Excellence honor the company’s finest associates who represent key characteristics: achievement, character, dedication, effort and perseverance.

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U.S. Government Accountability Office shares recommendations to improve USDA Foods in Schools

FoodService Director

The suggestions were outlined in a report released this month by the GAO, which analyzed the program over the span of several years.

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Aloft Hotel El Segundo - Los Angeles Airport Completes Full Renovation

Hospitality Net

Aloft Hotel El Segundo - Los Angeles Airport, a leading hub for business and leisure voyagers, has announced the successful completion of a comprehensive renovation aimed at enhancing the guest experience. The overhaul touched all public spaces and 249 guest accommodations within the hotel.

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How Spike Mendelsohn is changing up healthy eating in the fast-casual and snack spaces

FoodService Director

The TV celeb and former fine-dining chef is expanding his ventures PLNT Burger and Eat the Change while continuing his food policy activism.

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Posadas Boosts Growth With A New Digital Booking Platform: Fiesta Americana Travelty

Hospitality Net

Posadas, Mexico’s preeminent hospitality conglomerate, today unveils Fiesta Americana Travelty, a comprehensive digital booking system, enabling travelers to prepare every aspect of their journey from one central hub. The platform offers access to over 190 hotels and nine Posadas brands in Mexico and the Dominican Republic, inclusive of resorts under the Fiesta Americana Travelty Collection—formerly known as La Colección Resorts by Fiesta Americana—which comprises brands such as Live Aqua, Grand

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Commercial Kitchen Flooring: The Foundation for a Successful Kitchen

Chef's Deal

Commercial kitchen flooring is the literal foundation of your kitchen and requires specific attention. Making the right choices regarding flooring helps you create a safe, healthy, and reliable environment for you and your staff. There are mainly 4 types of commercial kitchen flooring, each offering unique advantages to your workspace. You can consider your needs and priorities and choose the best material and measures for your commercial kitchen flooring.

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StepStone Hospitality Announces Completion of Extensive Renovation at Fairfield Orlando I-Drive Convention Center

Hospitality Net

StepStone Hospitality, a premier management firm with expertise in full-service, select-service, and independent boutique-style hotel and restaurant operations, is thrilled to announce the comprehensive refurbishment of the Fairfield Orlando I-Drive Convention Center, located at 8214 Universal Blvd, Orlando, Florida. This significant transformation underscores StepStone’s commitment to delivering exceptional guest experiences, particularly for meeting planners in search of an outstanding event v

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Whether Innovative or Traditional, Cookies Are a Sweet Classic

Let's Chat Snacks

Cookies provide portable, profitable snack and dessert solutions that drive customer excitement Restaurant cookies are ideal snacks or desserts for today’s consumers—they are immensely satisfying, easy to eat on the go, and they can serve as versatile platforms for culinary creativity.

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IHG Hotels & Resorts continues expansion in Saudi Arabia with Hotel Indigo in NEOM’s Oxagon

Hospitality Net

IHG® Hotels & Resorts, one of the world’s leading hotel companies, with 6000 hotels across 18 brands, has signed a franchise agreement that will see a Hotel Indigo property open in Oxagon, a coastal industrial city in NEOM, located in the Northwest region of Saudi Arabia.

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Lunch Kits Recalled After Supplied Ingredient Was Subject to Cross Contact with Allergen

Penn State Food Safety Blog

"The USDA FSIS is issuing a public health alert for Never Any! brand ready-to-eat (RTE) ham and cheese lunch kits containing chocolate chip cookies that may contain peanut, a known allergen, which is not declared on the finished product label. A recall was not requested because the products are believed to no longer be available for purchase. The problem was discovered when the producing establishment was notified by their chocolate chip cookie supplier that the chocolate chip cookies may contai

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Kimpton Hotel in San Antonio Celebrates On-Schedule Topping Out Milestone

Hospitality Net

White Lodging and its associates are delighted to announce the on-schedule topping out of San Antonio’s inaugural Kimpton Hotel. This construction milestone keeps the 10-story edifice on track, with the project having commenced in October of the previous year. Kimpton San Antonio, situated at 423 S Alamo in downtown San Antonio, is slated to open its doors in the final quarter of 2024.

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ICXA to honor Elevate winners at 7th annual summit

Fast Casual

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive Customer Experience (ICX) Summit.

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a&o Hostels Releases its Sustainability Report 2022

Hospitality Net

With focus on its ambitious goal of becoming the first net zero CO2-emission hostel chain in Europe by 2025, a&o Hostels, the world’s largest hostel chain, has released The a&o Sustainability Report 2022 to document its efforts and progress on sustainability issues while serving as an inspiration – even a road map – for other hospitality operators to follow suit.

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March '23 Explosion at PA Chocolate Plant Result of Discontinued, But Leaking Gas Line

Penn State Food Safety Blog

The National Transportation Safety Board (NTSB) has found evidence of two natural gas leaks that may have caused the March 24, 2023, explosion and fire at the R.M. Palmer Co. chocolate plant in West Reading, Pa., that killed seven people, injured 11 and destroyed Building 2 of the facility. The NTSB investigation indicates that natural gas was leaking from a DuPont Aldyl A service tee that was installed by the natural gas service provider in 1982 and later determined to be susceptible to perform

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From Insights to Income: How Hotels Can Use Data to Boost Venue Revenue

Hospitality Net

If you’re a hotelier looking to boost profits from your venue spaces, look no further than your data. In this day and age, data is one of the most powerful revenue-boosting tools at your disposal.

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3 Los Angeles chefs partner with Sodexo Live! for new concept at The Ford amphitheater

FoodService Director

Attendees of performing arts programs can now order a variety of chef-crafted dishes from Bodega at The Ford.

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U.S. Travel’s IPW in San Antonio Sets Stage for Future Inbound Travel Growth

Hospitality Net

Nearly 5,000 attendees from more than 60 countries gathered in San Antonio, Texas, May 20-24 for the 54th annual IPW—the travel industry’s premier international marketplace and the largest generator of inbound travel to the United States.

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PA Ag Issues Warning for Raw Goat Milk After Campylobacter Detected

Penn State Food Safety Blog

The Pennsylvania Department of Agriculture warns that consumers should immediately discard raw goat milk sold from Dove Song Dairy doe to possible contamination with Campylobacter. Three people who consumed this product and became ill with campylobacteriosis were reported by the Pennsylvania Department of Health. Raw milk samples tested by the Pennsylvania Department of Agriculture are presumptively positive for Campylobacter.

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LUX* Belle Mare, Mauritius to Reopen in October Following Extensive Renovation

Hospitality Net

The highly anticipated reopening of the beloved LUX* Belle Mare, Mauritius - situated on the island’s wild east coast, tucked away in lush tropical gardens near the quaint village of Belle Mare - will welcome guests back on 1 October 2023. Unveiling a refreshed look after more than a year of extensive renovations, the reimagined resort with its timeless architecture designed by renowned Mauritian architect Jean-Francois Adam has been elevated with a striking new design whilst retaining its celeb

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MD Facility Recalls Pork Dumplings Not Produced Under USDA Inspection

Penn State Food Safety Blog

Mulan Dumpling, LLC, a Hyattsville, Md. establishment, is recalling approximately 1,560 pounds of frozen meat and poultry dumpling products that were produced without the benefit of federal inspection Although the products subject to recall bear the USDA mark of inspection, they were produced in an establishment without a federal grant of inspection.

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Marriott International’s Solid Conversion Performance Fuels Significant Expansion in the Caribbean and Latin America

Hospitality Net

Hotel conversions continue to have real momentum in the Caribbean and Latin America (CALA) region and in recent years have become an important growth driver for Marriott International. Hoteliers and investors are leveraging the efficiencies and advantages of renovating and rebranding existing properties, further expanding the breadth of Marriott’s portfolio, consisting of 31 global brands.

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