Customer Service Recipes Restaurant Management 
Modern Restaurant Management
MARCH 27, 2024
While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. The restaurant industry has very low retention rates , estimated at only 55 percent. The restaurant industry has a lot of competition.
Modern Restaurant Management
NOVEMBER 6, 2023
However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.
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Modern Restaurant Management
JULY 25, 2023
" Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps. The introduction of customer-service chatbots empowers guests to resolve issues and answer questions swiftly, leading to significant time savings.
Modern Restaurant Management
APRIL 10, 2023
Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.
Lithos POS
DECEMBER 19, 2023
Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. Now, think of fast food restaurant management as skilled and efficient ensuring that each element works seamlessly together to produce a better dining experience.
Modern Restaurant Management
MARCH 6, 2024
To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What do you anticipate the restaurant of the future will look like with respect to AI?
Modern Restaurant Management
JANUARY 4, 2022
In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.
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