Modern Restaurant Management

FEBRUARY 29, 2024

As these restaurants (and others) have discovered, technology has become instrumental in improving their safety and quality programs, increasing compliance, keeping up with ever-changing regulations, improving the customer experience, and differentiating themselves from the competition. Improve the customer experience.

Inventory Management 195

Inventory Management Customer Experience Inventory Customer Service 195

Modern Restaurant Management

DECEMBER 18, 2023

AI can take different forms in a restaurant, including everything from voice AI for over-the-phone ordering, to using AI for menu engineering, to even leveraging it to improve the customer experience. Automation is key in saving operators time and money by improving efficiency and streamlining repetitive tasks.

Inventory 202

Inventory Customer Experience Staffing Purchasing 202

Modern Restaurant Management

MARCH 6, 2023

Cultivate a Positive Customer Experience Task management allows restaurants to optimize store operations, therefore giving employees the time and ability to focus on what matters most: the customer.

Staffing 187

Staffing Customer Experience Recipes 187

Modern Restaurant Management

SEPTEMBER 14, 2022

Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. Improve Customer Experience : Repeat customers are the backbone of a restaurant business. For example, KFC even has facial recognition technology to cater to repeat customers.

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Hospitality Net

NOVEMBER 30, 2023

Even as the hospitality industry is experiencing an influx of personal, leisure, and corporate travel, businesses must re-evaluate their services and strive for better customer experiences at every touchpoint.

Staffing 52

Staffing Customer Experience Hospitality Hospitality 52

Modern Restaurant Management

APRIL 18, 2022

As restaurants continue to deal with the staffing shortages affecting the entire industry, they inevitably look for ways to improve the employee experience. Surprisingly, enhancing the customer experience can go a long way toward alleviating staffing challenges. Enhancing the Employee Experience.

Staffing 203

Staffing Customer Experience 203

Modern Restaurant Management

MARCH 27, 2020

It also gives them a handle on proper food ordering and staffing needs. Using Artificial Intelligence properly, restaurant owners can precisely project their inventory, staffing needs and sales for holidays and events. Staff Scheduling and Customer Experience. Food Waste Reduction. Forecasting for Holidays and Events.

Inventory 206

Inventory Staffing Customer Experience Inventory Management 206

Modern Restaurant Management

MARCH 13, 2024

Encouraging and training employees to be adaptable and capable of handling multiple roles within the restaurant enhances flexibility in staffing and operations. The responsible implementation of robotics involves considering the impact on employment, privacy, and customer experience.

Food Preparation 196

Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

OCTOBER 13, 2021

At the same time, restaurants are grappling with staffing issues, with recent research showing that one in three food service workers doesn’t want to stay in the industry. The checks are frequent and time-consuming, pulling staff away from responsibilities with a bigger impact on sales and customer experience.

Customer Experience 245

Customer Experience Staffing Food Safety Food Service 245

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

SEPTEMBER 22, 2022

Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Even today, the latest data from the U.S. Chamber of Commerce reveals that there are nearly 10 million open jobs and only six million unemployed workers.

Food Preparation 203

Food Preparation Inventory Management Staffing Inventory 203

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey. But their benefits extend far beyond speed and efficiency.

Online Ordering Systems 196

Online Ordering Systems Food Service Food Service Customer Experience 196

Lavu

SEPTEMBER 29, 2023

The restaurant staffing shortage is a major challenge for restaurant owners today. According to the National Restaurant Association 2023 Restaurant Industry Forecast , 9 in 10 restaurants are experiencing staffing shortages. There are several reasons contributing to the restaurant staffing shortage.

Staffing 166

Staffing Customer Service Customer Service Food Service 166

Modern Restaurant Management

NOVEMBER 28, 2022

They can also decrease operating costs by streamlining efficiency and reducing the dependency on labor and improve the customer experience by expediting average transaction time, eliminating order inaccuracies, and implementing loyalty integrations.

Customer Experience 201

Customer Experience Staffing Customer Service Customer Service 201

Modern Restaurant Management

JANUARY 30, 2023

Unfortunately, it turns out that restaurants’ staffing numbers are not as rosy as they seem; instead, they’re favoring the full-service segment, according to Black Box Intelligence. This migration could be a goldmine for casual/fast food brands if only they had the people to support them.

Staffing 189

Staffing Recipes Inventory Kitchen Equipment 189

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key.

Staffing 223

Staffing Hospitality Hospitality Customer Experience 223

Modern Restaurant Management

APRIL 20, 2021

Executives in the food industry understand that knowing their clients’ preferences will help them to create better promotions, increase sales, and improve their operational efficiency, leading to a better customer experience.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

APRIL 9, 2024

Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience. In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

Staffing 215

Staffing Point of Sale Customer Experience Customer Service 215

Modern Restaurant Management

DECEMBER 22, 2021

There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience. For years, we've seen restaurants add small table kiosks or tablets that allow customers to pay for food. But where can you start?

Commercial Kitchen 244

Commercial Kitchen Inventory Food and Beverage Food and Beverage 244

Modern Restaurant Management

SEPTEMBER 24, 2021

Maintain a Similar Customer Experience. Ideally, your customers should notice almost no difference between getting a delivery through your in-house system and a third party. It’s often tempting to make orders a priority when they’ve been submitted through the most profitable channels.

Staffing 214

Staffing Customer Experience 214

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants will explore innovative solutions, such as automation and AI-driven systems, to optimize staffing and streamline operations. Food Innovation – Restaurants are embracing new food products and innovative ways to enhance the culinary experience and meet consumer demands.

Food Safety Regulations 123

Food Safety Regulations Food Safety Customer Experience Inventory Management 123

Modern Restaurant Management

AUGUST 23, 2023

Instead of generic discounts, loyalty programs focus on providing experiential benefits, exclusive access to products or services and personalized incentives that resonate with individual customers. Analyze demand patterns to optimize inventory and staffing, ensuring flawless execution, even during peak orders.

Online Ordering Systems 167

Online Ordering Systems Customer Experience Staffing Inventory 167

Modern Restaurant Management

MARCH 3, 2022

At the same time, restaurants are grappling with ongoing staffing issues, with recent research showing that there are still nearly one million unfilled job openings, or eight percent, below pre-pandemic employment levels. And the National Restaurant Foundation estimated that the industry as a whole lost $240 billion.

Food Service 212

Food Service Food Service Customer Experience Food Safety 212

Modern Restaurant Management

MARCH 22, 2023

There’s no denying the strain that staffing shortages have on the QSR industry. While there’s hope across the industry that this trend is easing, staffing challenges will likely remain for many throughout the year. minutes annually that could be better spent on the customer experience. percent in late 2022.

Staffing 179

Staffing Customer Experience Food and Beverage Food and Beverage 179

Modern Restaurant Management

JANUARY 15, 2024

What are best tips for making sure your restaurant is well staffed and well stocked to handle the extra influx? It’s easy to make ranch and blue cheese in-house as well – and they’ll taste much better than jarred sauces anyway.

Inventory 208

Inventory Catering Catering Food and Beverage 208

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Leverage Reports to Improve Customer Experience. A restaurant cannot be successful if it does not offer a positive customer experience (CX).

Inventory 196

Inventory Customer Experience Inventory Management Point of Sale 196

Modern Restaurant Management

DECEMBER 20, 2022

Customers now rely on new technology, like contactless payments, mobile apps, and self-serve kiosks to get the food they want and fast. Restaurant and fast food brands turned to new marketing technology solutions to personalize the customer experience and create a positive brand impression at every touch point.

Food and Beverage 197

Food and Beverage Food and Beverage Staffing Customer Experience 197

Modern Restaurant Management

DECEMBER 14, 2020

While restaurants that partner with platforms like Uber Eats and Grubhub are getting exposure through the popular apps, they consequently take away the restaurant’s direct customer relationship and beyond that, intercept the operator’s valuable customer data, preventing them to leverage it for their own benefit.

Kitchen Staffing 208

Kitchen Staffing Staffing Customer Experience 208

Total Food Service

OCTOBER 22, 2023

Staffing and payroll software This tech can help you streamline payroll, taking the headache out of the process, while simultaneously optimizing your labor costs. How will this technology improve the customer experience? So, consider how your customer experience will be impacted by the solution you purchase.

Kitchen Display System 84

Kitchen Display System Inventory Recipes Staffing 84

Modern Restaurant Management

JUNE 30, 2023

To improve your brand and stay in customer’s consideration set, consider these six ways to enhance customer experience. Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Customer Experience 179

Customer Experience Staffing Food Prices Purchasing 179

LTI, Inc.

JULY 18, 2023

In times of short staffing or higher virus risk, the flexibility to increase safety measures or serving efficiency is key. Adapting to staffing changes. With the option to switch from full-service to self-service, operators have control over customer interactions with menu choices.

K-12 52

K-12 Staffing Cafeteria Customer Experience 52

Total Food Service

NOVEMBER 5, 2023

From these pilots, we hope to learn how we can create a more consistent customer experience, faster throughput, and make our team members’ jobs easier and more dynamic,” said Neman. “We SoundHound is seeing this play out at two of its restaurant customers. in May, according to CEO Jonathan Neman.

Staffing 82

Staffing Inventory Management Point of Sale Food Service 82

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Further, 97.2%

Hospitality 189

Hospitality Hospitality Customer Experience Point of Sale 189

Modern Restaurant Management

MARCH 15, 2023

Restaurants that adopt a dynamic pricing tool should avoid treating it as a 'set and forget' solution, and instead pay close attention to how it’s impacting customer experience. What’s the appeal of dynamic pricing for restaurants, if it turns off their guests/potential guests?

Customer Experience 198

Customer Experience Point of Sale Staffing Restaurant Management 198

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Every restaurant has different needs and unique staffing requirements and circumstances. ” A more unique technology—self-tap alcohol delivery is helping with staffing issues for some eateries. .”

Staffing 221

Staffing Food and Beverage Food and Beverage Customer Experience 221