June, 2023

article thumbnail

Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

article thumbnail

Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

138
138
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Coffee consumption continuing post pandemic trajectory

Fast Casual

Coffee consumption will continue to improve for the second straight year following the pandemic. Production was hampered in 2021/2022 by meteorological conditions, but is expected to recover in 2022/2023.

95
article thumbnail

How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

article thumbnail

Revolutionizing Dining: The Future of AI in the Restaurant Industry

Modern Restaurant Management

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

Staffing 175
article thumbnail

The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

More Trending

article thumbnail

Don’t Slip Up: Preventing Summer Falls at Restaurants

Modern Restaurant Management

Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.

161
161
article thumbnail

Training With Intention

Modern Restaurant Management

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

article thumbnail

Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

article thumbnail

Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

118
118
article thumbnail

IntercityHotel brand comes to Rotterdam-Schiedam

Hospitality Net

The IntercityHotel brand is on a growth trajectory in Europe: Deutsche Hospitality recently signed an agreement for a new IntercityHotel in Rotterdam-Schiedam together with the joint venture between Dutch project development company De Veste Schiedam B.V. and Necron GmbH. The hotel is expected to open by the end of 2025.

article thumbnail

Life House Launches a New Referral Program to Give Back to the Hotel Industry

Hospitality Net

-Life House, an innovative management company for independent hotels, is proud to announce the launch of its Referral Program. The hotel industry is in a period of low transaction and development activity and the program is designed to support those folks who are particularly impacted, including brokers, developers, architects, designers, and hotel owners.

107
107
article thumbnail

Meliá and Rafael Nadal celebrate opening of first ZEL branded resort in Mallorca

Hospitality Net

ZEL, the new hotel brand between Meliá Hotels International and tennis player Rafael Nadal, has announced the grand opening of its first location ZEL Mallorca. The hotel celebrated with a fiesta attended by a host of famous faces to kick off the collaboration between Rafael Nadal and Meliá Hotels International. Both Nadal and Gabriel Escarrer, Chairman and CEO of Meliá Hotels International, were in attendance to welcome more than three hundred guests and enjoyed a memorable Mediterranean evening

105
105
article thumbnail

MMI Hotel Group To Operate Fontana Village Resort & Marina In NC

Hospitality Net

Officials of MMI Hotel Group (MMI), a leading operator of core, lifestyle and destination resorts and hotels located primarily in the Southeast United States, today announced the company has been selected to operate Fontana Village Resort & Marina in Fontana Dam, N.C. Nestled in the heart of the Smoky Mountains, Fontana Village is a resort property comprised of approximately 356 scenic acres that includes a 91-room lodge, 124 cabins, two restaurants, a general store, two swimming pools including

105
105
article thumbnail

318-key Holiday Inn Resort Pattaya planned for Late 2024

Hospitality Net

IHG Hotels & Resorts, one of the world’s leading hospitality companies, today announces the signing of Holiday Inn Resort Pattaya in partnership with Destination Group, a leading hospitality and restaurant company in Thailand.

article thumbnail

Hard Rock Hotel & Casino Ottawa Celebrates Groundbreaking

Hospitality Net

Construction has officially started on Ottawa’s newest tourism and entertainment destination, the future Hard Rock Hotel & Casino Ottawa. A groundbreaking ceremony, with guests using Hard Rock’s legendary guitar-handled shovels, was held on June 6 at the Rideau Carleton Casino, Future Hard Rock where it will host the new state-of-the-art facility.

105
105
article thumbnail

The Heart of Europe Monaco Hotel Enhances Guest Experience with Infor

Hospitality Net

Infor®, the industry cloud company, today announced that The Heart of Europe resort on Dubai World Islands is raising the bar for guest experience at its upscale Monaco Hotel using Infor Hospitality Management Solution (HMS) and Infor SCS Sales & Event Management software.

article thumbnail

Hotelogix partners with KIoT to deliver IoT-based solutions to hotels

Hospitality Net

Hotelogix, a globally leading cloud-based hospitality technology provider, has successfully integrated its Hotel PMS with KIoT, a full-stack IoT platform. This integration will enable hotels with IoT capabilities to offer keyless and contactless services to their guests, enhancing their overall experience.

article thumbnail

The latest strategies to boost your hotel’s revenue with Paid Search

Hospitality Net

In today’s digital landscape, paid search advertising has become a crucial strategy for hotel marketers looking to maximize their online visibility and drive direct bookings. However, with the ever-increasing competition and complex algorithms, it’s essential to have a comprehensive understanding of paid search to stand out from your competitors.

104
104
article thumbnail

More Than Two-Thirds Of Asia Pacific’s Gen Z And Millennials Intend To Holiday Closer To Home

Hospitality Net

A regional survey by global luxury hospitality leader Marriott International has coined a term to describe a new generation of travelers set to disrupt the industry over the next few years. ‘Native Explorers’ recognizes a tribe of affluent millennial and Gen Z travelers in Asia Pacific who are bucking the trend by traveling in reverse order to generations before them.

article thumbnail

Hotelogix takes Hotel Tech Drive to Phuket to discuss Full Stack Solutions

Hospitality Net

Hotelogix, a globally leading cloud-based hospitality technology provider, will organise Hotel Tech Drive on 20 June in Phuket, Thailand. It will take place at Ramada Plaza by Wyndham Chao Fah Hotel. Hosted jointly with other hospitality solutions providers, Carmen Software and BookingWhizz, it will bring together industry leaders, experts, and innovators to showcase the benefits of cloud technology and full stack solutions for hotels.

article thumbnail

Procaccianti Companies Expands Upscale Boutique Hotel Collection

Hospitality Net

Procaccianti Companies, one of the nation’s premier real estate investment and services firms, today announced the acquisition of the Presidents’ Quarters and development of the Sabal House Savannah. The project is a joint venture with Kim King Associates and Ross Hotel Partners.

105
105
article thumbnail

Hotels in Spain Are Facing the Best Summer on Record: SiteMinder

Hospitality Net

New data from SiteMinder, the world’s leading open hotel commerce platform, suggests Spain’s hotel sector could be facing a historic summer of bookings. Hotel booking volumes in Spain are currently 17 percent higher than at the beginning of summer 2019, when the country experienced its biggest year of tourism to date.SiteMinder’s data, which compares current booking volumes to those in previous years, places Spain as a European favourite, followed by Portugal, Italy and the UK.

103
103
article thumbnail

Ecolab Acquires Deloitte’s Brand Operations Services, Strengthens EcoSure Business

Hospitality Net

Ecolab Inc., the world’s water, hygiene and infection prevention company that protects people and the resources vital to life, today announced the acquisition of the Brand Operations Services business from Deloitte.

104
104
article thumbnail

InterContinental Auckland Will Open End 2023

Hospitality Net

InterContinental Auckland will present 139 luxurious guest rooms and suites, with most featuring water views, including Club rooms with access to the brand’s signature Club InterContinental lounge for those seeking exclusivity. The hotel will also feature a signature restaurant and gymnasium. The precinct will offer additional elevated experiences available for guests, including meetings and event spaces as well as a rooftop bar on level 21 boasting panoramic views of the city and Waitematā Harb

103
103
article thumbnail

IHG Hotels & Resorts Debuts Its voco Brand in Japan With the Opening of voco Osaka Central

Hospitality Net

IHG Hotels & Resorts - one of the world’s leading hotel companies with over 6,000 hotels across 18 distinct brands - has debuted its premium voco hotels brand in Japan with the opening of voco Osaka Central. Opened in partnership with UD Hospitality Management, voco Osaka Central offers a refreshingly different accommodation experience in Japan, bringing to life the brand’s charming personality, warm hosted service, bright yellow accents, and step-by-step approach to sustainability.

article thumbnail

4SUITES Announces Google Wallet Integration

Hospitality Net

4SUITES is offering its smart IoT hotel keys available in Google Wallet. This integration allows guests using Android devices to gain secure access to their room in seconds by simply tapping their device to the lock.

103
103
article thumbnail

Atrium Hospitality Showcases Makeover of Houston Marriott® South at Hobby Airport

Hospitality Net

Come experience the beautiful transformation of the Houston Marriott® South at Hobby Airport in Texas, operated by Atrium Hospitality, one of the nation’s largest hotel operators. Our 290-key hotel’s seven-month, multimillion-dollar renovation spanned guest accommodations, atrium lobby, restaurant, meeting space, plus new and expanded fitness center, among other areas.

article thumbnail

The Hotel Guest Experience Starts with Customer Reviews and UGC

Hospitality Net

Some may say the headline has it backward, but today’s modern travelers would agree, and in fact, they go out of their way to research the hotel guest experience before they even begin their travels.

102
102
article thumbnail

Engage2023 Announces Impressive Speaker Lineup for Digital Marketing Summit

Hospitality Net

San Jose, June 1, 2023 – Milestone Inc. is thrilled to announce the lineup of distinguished speakers for Engage2023, the highly anticipated premier digital marketing summit for marketers, on July 31st and August 1st at Caesars Palace in Las Vegas, NV.

103
103
article thumbnail

Grubhub and Homewood Suites by Hilton Bring Food Delivery to Guests at U.S. Hotels

Hospitality Net

Grubhub, a leading online and mobile food-ordering and delivery platform, and Homewood Suites by Hilton, the award-winning extended-stay brand, are taking the guesswork out of ordering a meal while traveling through their latest partnership. The companies will bring off-premises dining options to guests through the Grubhub app at nearly 500 Homewood Suites locations across the country.

102
102