June, 2023

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How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

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Your 5 Ways to Improve Restaurant Efficiency

Sculpture Hospitality

As a restaurant owner, you know that running a successful restaurant requires more than just delicious food and great service. You need to manage inventory , streamline operations, and keep your staff organized.

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Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

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Coffee consumption continuing post pandemic trajectory

Fast Casual

Coffee consumption will continue to improve for the second straight year following the pandemic. Production was hampered in 2021/2022 by meteorological conditions, but is expected to recover in 2022/2023.

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Exciting News: Restaurant Technology Guys Podcast Moves to BuzzSprout for an Enhanced Listener Experience

The Restaurant Technology Guys

Exciting news for all the restaurant tech enthusiasts out there! The Restaurant Technology Guys podcast has moved to BuzzSprout, providing an enhanced listening experience for our loyal audience. With improved analytics and a better user interface, we're thrilled to bring you even more valuable content and insights. The post Exciting News: Restaurant Technology Guys Podcast Moves to BuzzSprout for an Enhanced Listener Experience appeared first on Restaurant Technology Guys.

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Revolutionizing Dining: The Future of AI in the Restaurant Industry

Modern Restaurant Management

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

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The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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The Power of Storytelling: Secrets to Content Marketing for Franchise Restaurants

Modern Restaurant Management

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

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Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

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Training With Intention

Modern Restaurant Management

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

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Maintaining Brand Essence While Expanding (Podcast)

Modern Restaurant Management

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

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Managing Risk: Prevent Foodborne Illness, Protect Your Restaurant

Modern Restaurant Management

According to the Centers for Disease Control and Prevention (CDC) , an estimated 48 million Americans get sick each year from a foodborne illness. Of those, 128,000 are hospitalized and 3,000 die. The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens.

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Don’t Slip Up: Preventing Summer Falls at Restaurants

Modern Restaurant Management

Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.

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Design Inspired by Japanese Sensibilities

Modern Restaurant Management

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. The name comes from the Japanese equivalent of the Rock, Paper, Scissors game and the space combines natural elements, fluid design lines, and Japanese precision throughout. The pan-Asian restaurant focuses on Japanese and Korean cuisines and handcrafted cocktails with an angulated slat wall that fades from white to black a

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How Restaurants Can Attract Gen Z Customers by Embracing Brand Purpose and Social Responsibility

Modern Restaurant Management

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. This tech-savvy, socially conscious generation has distinct preferences and values that can significantly shape the success of your establishment. Understanding the Importance of Brand Purpose In today’s marketplace, brand purpose refers to the reason for your restaurant’s existence beyond making a profit.

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On World Food Safety Day, Here’s How Internet of Things Solutions Can Help

Modern Restaurant Management

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. In fact, the World Health Organization reports that on average, 1,600,000 people get sick each day due to unsafe food. That’s why World Food Safety Day aims to promote food safety globally and celebrate the efforts being made to prevent foodborne illness.

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Opening a Restaurant: Steps to Take and Common Pitfalls to Avoid

Modern Restaurant Management

Business owners must know the risks and potential pitfalls involved in setting up a new restaurant so their investment is protected. They have to adhere to a set of common guidelines to ensure their business hits the ground running. Conduct Market Research Market research helps you define your business purpose. It allows entrepreneurs to gauge customer sentiment, demand, and potential competitors’ business models.

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How to Beat Inflation in the Restaurant Industry

Modern Restaurant Management

Owners of eating and drinking places have been compelled to increase menu prices as a survival strategy. Full-service menu prices jumped 8.8 percent and limited-service menu prices rose 7.1 percent in September year-over-year. However, continuing to raise prices to try to beat inflation could sound the death knell for restaurants at a time when they should be reveling in tune with the Christmas bells.

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How to Choose the Best Restaurant Inventory Management Software

Sculpture Hospitality

In the fast-paced restaurant industry, effective inventory management is crucial to ensure smooth operations, maximize profits, and deliver an exceptional dining experience.

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10 Secret Ingredients to Growing Your Multisite Restaurant Business

Sculpture Hospitality

As the owner of a multisite restaurant business, it can be challenging to stand out in what is a highly-competitive market. Yet doing so is crucial to driving up profit margins and achieving long-term success.

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How to Calculate Bar Inventory Cost for Increased Control

Sculpture Hospitality

As a bar owner, your goal is to create a welcoming atmosphere that attracts customers and generates profits. But running a successful bar requires more than just great ambiance and exceptional customer service.

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How to Create an Inventory Count Sheet for Your Restaurant

Sculpture Hospitality

If you own or manage a restaurant, you know how important it is to keep track of inventory. It's crucial to have an accurate count of your supplies so that you can order more when you need it, avoid waste, and keep your costs under control.

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How to Measure Liquor Bottles for Successful Inventory Control

Sculpture Hospitality

Running a successful bar or restaurant requires efficient inventory management, especially when it comes to liquor bottles. Keeping track of the quantity and quality of your spirits is crucial for maintaining profitability and providing excellent customer service.

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Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

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Navigating the Maze: The Challenges Hoteliers Encounter in Acquiring Cutting-Edge Technology

Hospitality Net

In Frederik Backman’s New York Times best-selling book, “A Man Called Ove”, the first chapter is aptly titled, “A man called Ove buys a computer that is not a computer.” In those first few pages, readers are introduced to fifty-nine-year-old Ove, a decidedly grumpy and impatient man who ventures into a tech store on a mission to buy a computer. He mistakenly asks the young sales associate for an ‘O-Pad’.

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Two Master’s Degrees from Les Roches, on Forbes’ list of the best Business School programs

Hospitality Net

Forbes has published its list of the best business school programs in Spain. Among them, the Executive Master’s in International Hotel Management and the MBA in International Hotel Management stand out, two postgraduate programs from Les Roches, which is also the only school in this ranking specifically oriented towards luxury hospitality and tourism.

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Hard Rock Hotel & Casino Ottawa Celebrates Groundbreaking

Hospitality Net

Construction has officially started on Ottawa’s newest tourism and entertainment destination, the future Hard Rock Hotel & Casino Ottawa. A groundbreaking ceremony, with guests using Hard Rock’s legendary guitar-handled shovels, was held on June 6 at the Rideau Carleton Casino, Future Hard Rock where it will host the new state-of-the-art facility.

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Green Ambassadors plant new forest: 25hours Hotels put the year 2023 under the topic of sustainability

Hospitality Net

By the end of 2024, all 25hours Hotels are to receive a sustainability certification from an external institute. The course for this has been set since 2022 with various initiatives. For example, the hotel group cooperates with tree planting projects to contribute to the preservation of global biodiversity and to invest saved resources sensibly. New concepts in the food and beverage sector are aimed at increasing regional and organic offerings.

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Award-winning brand collection of lifestyle hotels enters new era under the ownership of Goldman Sachs Asset Management

Hospitality Net

FTC Hotels, the lifestyle hotel franchise collection company, which owns the two lifestyle brands Casa Cook and Cook’s Club, has been acquired by the Real Estate business within Goldman Sachs Asset Management (“Goldman Sachs”) for an undisclosed consideration.

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MMI Hotel Group To Operate Fontana Village Resort & Marina In NC

Hospitality Net

Officials of MMI Hotel Group (MMI), a leading operator of core, lifestyle and destination resorts and hotels located primarily in the Southeast United States, today announced the company has been selected to operate Fontana Village Resort & Marina in Fontana Dam, N.C. Nestled in the heart of the Smoky Mountains, Fontana Village is a resort property comprised of approximately 356 scenic acres that includes a 91-room lodge, 124 cabins, two restaurants, a general store, two swimming pools including

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