June, 2023

article thumbnail

How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. Although this is a welcome development, it also means more competition. It means more restaurant businesses now have an online presence. So, how do you attract more customers to your restaurant in the competitive market? One way to do this is by building social proof.

article thumbnail

Great Wolf Resorts Partners with APS to Modernize Reservations Technology

Hospitality Net

Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience.

138
138
article thumbnail

Coffee consumption continuing post pandemic trajectory

Fast Casual

Coffee consumption will continue to improve for the second straight year following the pandemic. Production was hampered in 2021/2022 by meteorological conditions, but is expected to recover in 2022/2023.

97
article thumbnail

Revolutionizing Dining: The Future of AI in the Restaurant Industry

Modern Restaurant Management

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI-based technology can be an incredibly valuable resource for the restaurant industry when utilized properly.

Staffing 189
article thumbnail

How QSR Brands Can Best Position Themselves for Non-Traditional Expansion

Modern Restaurant Management

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers. People are eager to resume their travel journeys and fill up their social calendars, which has allowed QSRs to tap into the demand for quick and convenient food options by expanding their

article thumbnail

The Tipping Point: Tech Tipping Causing Tension

Modern Restaurant Management

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. Among the insights: Over-asking for tips is alienating customers: 50 percent have felt manipulated or tricked into leaving a tip or tipping more than they intended to.

More Trending

article thumbnail

The Power of Storytelling: Secrets to Content Marketing for Franchise Restaurants

Modern Restaurant Management

Franchise brands have many goals in common: enter a new market; attract new franchisees, employees and loyal customers; increase average unit volume (AUV); and accelerate franchise expansion strategies. Yet, there is nothing common about your specific brand. Every brand has a story, and that’s what makes customers, employees and franchisees take notice, choose you and keep coming back.

Recipes 180
article thumbnail

Menu Engineering: The Secret to Maximum Profitability

Modern Restaurant Management

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Some dishes are more popular and increase revenue, while others carry a smaller margin or might not be ordered as often. It is important to understand not only the profitability of each item per serving but also its overall contribution according to the total servings sold.

article thumbnail

Training With Intention

Modern Restaurant Management

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. As families flood out of a nearby church and line up at the front door for high chairs and hash browns, it becomes clear that the grill cook isn’t showing up and the computers are down (again). As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black

article thumbnail

Maintaining Brand Essence While Expanding (Podcast)

Modern Restaurant Management

On the latest episode of The Main Course , Alexis Blair , CEO of Fig & Olive, shares insights into her restaurant’s expansion journey. She covers the challenges and triumphs of taking a brand global, maintaining the essence of the brand while adapting to new markets, and the impact of the pandemic on the restaurant industry.

179
179
article thumbnail

Managing Risk: Prevent Foodborne Illness, Protect Your Restaurant

Modern Restaurant Management

According to the Centers for Disease Control and Prevention (CDC) , an estimated 48 million Americans get sick each year from a foodborne illness. Of those, 128,000 are hospitalized and 3,000 die. The worst part is, this type of illness is largely preventable Restaurant owners and operators need to take active steps to prevent foodborne illness from coming out of their kitchens.

article thumbnail

Don’t Slip Up: Preventing Summer Falls at Restaurants

Modern Restaurant Management

Everyone knows to be careful during the winter months when there’s snow or ice on the ground. What people often neglect to consider is that hazards still exist in the summer months, both indoors and outdoors. In fact, it’s the element of surprise that can make summer slips, trips and falls more severe than those that occur in winter. Slips, trips and falls are the second-leading cause of employee injury nationally.

167
167
article thumbnail

Design Inspired by Japanese Sensibilities

Modern Restaurant Management

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. The name comes from the Japanese equivalent of the Rock, Paper, Scissors game and the space combines natural elements, fluid design lines, and Japanese precision throughout. The pan-Asian restaurant focuses on Japanese and Korean cuisines and handcrafted cocktails with an angulated slat wall that fades from white to black a

article thumbnail

How Restaurants Can Attract Gen Z Customers by Embracing Brand Purpose and Social Responsibility

Modern Restaurant Management

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. This tech-savvy, socially conscious generation has distinct preferences and values that can significantly shape the success of your establishment. Understanding the Importance of Brand Purpose In today’s marketplace, brand purpose refers to the reason for your restaurant’s existence beyond making a profit.

article thumbnail

On World Food Safety Day, Here’s How Internet of Things Solutions Can Help

Modern Restaurant Management

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. In fact, the World Health Organization reports that on average, 1,600,000 people get sick each day due to unsafe food. That’s why World Food Safety Day aims to promote food safety globally and celebrate the efforts being made to prevent foodborne illness.

article thumbnail

Opening a Restaurant: Steps to Take and Common Pitfalls to Avoid

Modern Restaurant Management

Business owners must know the risks and potential pitfalls involved in setting up a new restaurant so their investment is protected. They have to adhere to a set of common guidelines to ensure their business hits the ground running. Conduct Market Research Market research helps you define your business purpose. It allows entrepreneurs to gauge customer sentiment, demand, and potential competitors’ business models.

Staffing 163
article thumbnail

Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

article thumbnail

Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

118
118
article thumbnail

IntercityHotel brand comes to Rotterdam-Schiedam

Hospitality Net

The IntercityHotel brand is on a growth trajectory in Europe: Deutsche Hospitality recently signed an agreement for a new IntercityHotel in Rotterdam-Schiedam together with the joint venture between Dutch project development company De Veste Schiedam B.V. and Necron GmbH. The hotel is expected to open by the end of 2025.

article thumbnail

Life House Launches a New Referral Program to Give Back to the Hotel Industry

Hospitality Net

-Life House, an innovative management company for independent hotels, is proud to announce the launch of its Referral Program. The hotel industry is in a period of low transaction and development activity and the program is designed to support those folks who are particularly impacted, including brokers, developers, architects, designers, and hotel owners.

107
107
article thumbnail

Meliá and Rafael Nadal celebrate opening of first ZEL branded resort in Mallorca

Hospitality Net

ZEL, the new hotel brand between Meliá Hotels International and tennis player Rafael Nadal, has announced the grand opening of its first location ZEL Mallorca. The hotel celebrated with a fiesta attended by a host of famous faces to kick off the collaboration between Rafael Nadal and Meliá Hotels International. Both Nadal and Gabriel Escarrer, Chairman and CEO of Meliá Hotels International, were in attendance to welcome more than three hundred guests and enjoyed a memorable Mediterranean evening

105
105
article thumbnail

MMI Hotel Group To Operate Fontana Village Resort & Marina In NC

Hospitality Net

Officials of MMI Hotel Group (MMI), a leading operator of core, lifestyle and destination resorts and hotels located primarily in the Southeast United States, today announced the company has been selected to operate Fontana Village Resort & Marina in Fontana Dam, N.C. Nestled in the heart of the Smoky Mountains, Fontana Village is a resort property comprised of approximately 356 scenic acres that includes a 91-room lodge, 124 cabins, two restaurants, a general store, two swimming pools including

105
105
article thumbnail

318-key Holiday Inn Resort Pattaya planned for Late 2024

Hospitality Net

IHG Hotels & Resorts, one of the world’s leading hospitality companies, today announces the signing of Holiday Inn Resort Pattaya in partnership with Destination Group, a leading hospitality and restaurant company in Thailand.

article thumbnail

Hard Rock Hotel & Casino Ottawa Celebrates Groundbreaking

Hospitality Net

Construction has officially started on Ottawa’s newest tourism and entertainment destination, the future Hard Rock Hotel & Casino Ottawa. A groundbreaking ceremony, with guests using Hard Rock’s legendary guitar-handled shovels, was held on June 6 at the Rideau Carleton Casino, Future Hard Rock where it will host the new state-of-the-art facility.

105
105
article thumbnail

The Heart of Europe Monaco Hotel Enhances Guest Experience with Infor

Hospitality Net

Infor®, the industry cloud company, today announced that The Heart of Europe resort on Dubai World Islands is raising the bar for guest experience at its upscale Monaco Hotel using Infor Hospitality Management Solution (HMS) and Infor SCS Sales & Event Management software.

article thumbnail

Hotelogix partners with KIoT to deliver IoT-based solutions to hotels

Hospitality Net

Hotelogix, a globally leading cloud-based hospitality technology provider, has successfully integrated its Hotel PMS with KIoT, a full-stack IoT platform. This integration will enable hotels with IoT capabilities to offer keyless and contactless services to their guests, enhancing their overall experience.

article thumbnail

Hotelogix takes Hotel Tech Drive to Phuket to discuss Full Stack Solutions

Hospitality Net

Hotelogix, a globally leading cloud-based hospitality technology provider, will organise Hotel Tech Drive on 20 June in Phuket, Thailand. It will take place at Ramada Plaza by Wyndham Chao Fah Hotel. Hosted jointly with other hospitality solutions providers, Carmen Software and BookingWhizz, it will bring together industry leaders, experts, and innovators to showcase the benefits of cloud technology and full stack solutions for hotels.

article thumbnail

Procaccianti Companies Expands Upscale Boutique Hotel Collection

Hospitality Net

Procaccianti Companies, one of the nation’s premier real estate investment and services firms, today announced the acquisition of the Presidents’ Quarters and development of the Sabal House Savannah. The project is a joint venture with Kim King Associates and Ross Hotel Partners.

105
105
article thumbnail

The latest strategies to boost your hotel’s revenue with Paid Search

Hospitality Net

In today’s digital landscape, paid search advertising has become a crucial strategy for hotel marketers looking to maximize their online visibility and drive direct bookings. However, with the ever-increasing competition and complex algorithms, it’s essential to have a comprehensive understanding of paid search to stand out from your competitors.

104
104
article thumbnail

More Than Two-Thirds Of Asia Pacific’s Gen Z And Millennials Intend To Holiday Closer To Home

Hospitality Net

A regional survey by global luxury hospitality leader Marriott International has coined a term to describe a new generation of travelers set to disrupt the industry over the next few years. ‘Native Explorers’ recognizes a tribe of affluent millennial and Gen Z travelers in Asia Pacific who are bucking the trend by traveling in reverse order to generations before them.

article thumbnail

Ecolab Acquires Deloitte’s Brand Operations Services, Strengthens EcoSure Business

Hospitality Net

Ecolab Inc., the world’s water, hygiene and infection prevention company that protects people and the resources vital to life, today announced the acquisition of the Brand Operations Services business from Deloitte.

104
104