Great Expectations as Customers Show Increased Appetite for Swift Service and Customization
Modern Restaurant Management
MAY 23, 2023
The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.
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