Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

Staffing 129

Staffing Inventory Customer Experience Purchasing 129

Modern Restaurant Management

APRIL 9, 2024

In addition, respondents acknowledged AI's potential to address various challenges faced by the restaurant industry, such as staffing issues, service quality management, and rising costs. Other highlights include: Nearly half of respondents (46 percent) believe AI can improve the overall guest experience.

Inventory 192

Inventory Customer Service Customer Service Inventory Management 192

Modern Restaurant Management

APRIL 28, 2022

In addtiion to the pandemic, the restaurant industry has been stresed with staffing issues and supply chain challenges. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues.

Staffing 188

Staffing Customer Service Customer Service Restaurant Management 188

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Food Preparation 196

Food Preparation Staffing Customer Experience Customer Service 196

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages. What do you see as key challenges of restaurant hiring right now?

Staffing 208

Staffing Restaurant Management Restaurant Manager Customer Experience 208

Modern Restaurant Management

DECEMBER 12, 2023

With the hospitality staffing shortage on the rise, those in the automation industry have identified opportunities. Robots are now being deployed for various tasks, ranging from food preparation and delivery to customer service. Even today, the latest data from the U.S.

Food Preparation 203

Food Preparation Inventory Management Staffing Inventory 203

Modern Restaurant Management

MAY 17, 2021

To fully recover, restaurants will need to figure out how they can win the talent war and meet their staffing needs from this limited pool. As regulations continue to loosen, staffing strategies should evolve as well, and owners and managers should use this time to redefine what makes a restaurant a “great place to work.”

Staffing 162

Staffing Customer Service Customer Service 162

Hospitality Net

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured. With average U.S.

Staffing 63

Staffing Customer Service Customer Service Hospitality 63

Modern Restaurant Management

SEPTEMBER 20, 2023

Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. The State of Customer Service in the Restaurant Industry Customer service in restaurants is just as critical as the food itself.

Customer Service 197

Customer Service Customer Service Staffing Customer Experience 197

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences. Retaining and Attracting Employees.

Staffing 215

Staffing Point of Sale Customer Experience Customer Service 215

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

Staffing 211

Staffing Customer Experience Inventory Food and Beverage 211

Modern Restaurant Management

JULY 13, 2020

Consumers Still Expect Excellent Customer Service. This is critical to not only balance front or back of the house needs, but to maintain high-quality customer service. Get creative with staffing : Restaurant managers and owners may need to consider hiring employees with experience outside of the restaurant industry.

Customer Service 215

Customer Service Customer Service Staffing Restaurant Management 215

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Experience 167

Customer Experience Staffing Customer Service Customer Service 167

Modern Restaurant Management

JUNE 16, 2023

Operators planning for growth are looking into new technology solutions that will help them get where they want to be, while also facing continuing challenges such as high food prices, staffing levels and increased competition.

Online Ordering Systems 110

Online Ordering Systems Staffing Customer Service Customer Service 110

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Inventory 202

Inventory Food and Beverage Food and Beverage Inventory Management 202

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

Customer Experience 215

Customer Experience Customer Service Customer Service Staffing 215

Modern Restaurant Management

JULY 18, 2022

The landscape has changed since the pandemic, and as restaurateurs, we need to push the bounds of innovation to develop short and long-term solutions to the things keeping us up at night – staffing and supply chain challenges. From operations to customer service, you need to invest in your staff.

Staffing 197

Staffing Customer Service Customer Service 197

Modern Restaurant Management

NOVEMBER 28, 2022

Kiosks also reduce the burden of staffing and allow businesses to redeploy their labor to more value-add functions of the business, such as order fulfillment. With kiosks, customers have the option to place their orders immediately and seamlessly without interacting with a cashier.

Customer Experience 201

Customer Experience Staffing Customer Service Customer Service 201

Modern Restaurant Management

NOVEMBER 29, 2022

When restaurants are short-staffed, training may become an afterthought, as other high-priority tasks loom. Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders.

Customer Service 225

Customer Service Customer Service Staffing Food Safety 225

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success. This was however, until COVID-19 changed everything.

Recipes 194

Recipes Staffing Food Prices Catering 194

Modern Restaurant Management

NOVEMBER 6, 2023

With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

Restaurant Management 201

Restaurant Management Restaurant Manager Staffing Recipes 201

Modern Restaurant Management

AUGUST 10, 2021

According to a National Restaurant Association study done in April, 84 percent of operators surveyed said staffing was lower than required, with 47 percent stating that their staff numbers were more than 20 percent under the pre-pandemic levels. million jobs (12 percent) short. A kiosk can generally take on the role of 1.5

Food and Beverage 237

Food and Beverage Food and Beverage Staffing Inventory 237

Modern Restaurant Management

APRIL 27, 2022

Mother’s Day is one of the busiest days of the year, so your staffing and scheduling choices for that day should reflect the rush you’re expecting. Mother’s Day is not the time to be short staffed. Issues with service from busy servers and hosts. Be Prepared to Put Out Fires. Create a Memorable Experience.

Staffing 212

Staffing Customer Service Customer Service 212

Modern Restaurant Management

MAY 3, 2021

Factored in are disruptions to staffing, supply chain, and changing regulations, driving a need to change menus almost daily in many locations. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. QSR of the Future.

Staffing 197

Staffing Catering Catering Customer Service 197

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Unattainable expectations around order accuracy or ticket times risk frustrating kitchen teams, especially without proper tools, training or staffing support. Define the one or two KPIs most critical for your top growth goals.

Hospitality 203

Hospitality Hospitality Staffing Catering 203

Total Food Service

DECEMBER 15, 2023

It plays a crucial role in maintaining the economic viability of restaurants, preserving high customer service standards, and offering flexibility in staffing and hiring. Advertisements The tip credit issue remains of paramount importance for restaurant owners across the United States.

Staffing 122

Staffing Customer Service Customer Service Food Service 122

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying. Is Your Refrigerator Running?

Point of Sale 180

Point of Sale Customer Experience Staffing Recipes 180

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Customer Service 178

Customer Service Customer Service Staffing 178

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As delivery dropped back down to more normal levels, we saw a number of delivery start-ups and tech dying on the vine.

Staffing 123

Staffing Inventory Catering Catering 123

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Every restaurant has different needs and unique staffing requirements and circumstances. ” A more unique technology—self-tap alcohol delivery is helping with staffing issues for some eateries.

Staffing 221

Staffing Food and Beverage Food and Beverage Customer Experience 221

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service.

Staffing 161

Staffing Customer Service Customer Service Restaurant Management 161

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19.

Staffing 230

Staffing Customer Service Customer Service Purchasing 230

Modern Restaurant Management

MAY 9, 2022

Combat order inaccuracy by training team members to repeat the customer’s order. Staffing is challenging in today’s tight labor market, but no one enjoys poor customer service. It’s simple but can ensure accuracy and alleviate consumer concerns.

Food and Beverage 189

Food and Beverage Food and Beverage Staffing Customer Experience 189

Modern Restaurant Management

DECEMBER 26, 2023

Restaurants will explore innovative solutions, such as automation and AI-driven systems, to optimize staffing and streamline operations. Competition and Market Saturation – The highly competitive nature of the restaurant industry may lead to increased competition for customers, especially in saturated markets.

Food Safety Regulations 123

Food Safety Regulations Food Safety Customer Experience Inventory Management 123

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Six Reporting Best Practices Restaurants Should Use.

Inventory 196

Inventory Customer Experience Inventory Management Point of Sale 196

Food Safety News

OCTOBER 14, 2023

AI-powered systems can analyze large volumes of data to improve supply chain management , predict demand patterns, optimize staffing and production schedules, and drive more informed decision-making. Improve customer service. Optimize operations.

Equipment Maintenance 107

Equipment Maintenance Food Safety Inventory Inventory Management 107

Modern Restaurant Management

JUNE 23, 2022

The Restaurant Job of the Future: Tech-Savvy and Customer-Centric. They may be expected to download staffing apps onto their personal cell phones for communication purposes or smartwatches so cooks and other staff can respond to applications on a wearable device in order to keep their hands free for work.

Food Safety 189

Food Safety Point of Sale Staffing Inventory 189