Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. The oldest of the tech turned out to be the most tenacious in 2020-2021. Key 2022 Trends. Tech Advancements.

Customer Experience 231

Customer Experience Restaurant Management Point of Sale Restaurant Manager 231

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. Meeting or Exceeding Customers’ Needs. ” There is simply no downside to being customer-obsessed.

Customer Experience 164

Customer Experience Food Safety 164

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. It’s not just about speed, efficiency or frugality – it’s a seamless customer journey. But their benefits extend far beyond speed and efficiency.

Online Ordering Systems 196

Online Ordering Systems Food Service Food Service Customer Experience 196

Modern Restaurant Management

DECEMBER 22, 2020

Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019. Services provided as part of our off-premise dining experience now include online ordering (pickup or curbside), drive through, traditional call-in take-out, third-party delivery, and catering.

Hospitality 197

Hospitality Hospitality Customer Experience Catering 197

Modern Restaurant Management

FEBRUARY 1, 2022

Since the first panic-inducing months of the pandemic in 2020, the restaurant industry has proven to be far more resilient than people would have expected. Always be improving the customer experience. Think ahead about this stuff and look proactively for the solutions that’ll keep your customers coming back with a smile.

Customer Experience 197

Customer Experience Purchasing 197

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. between February and April 2020.

Customer Experience 188

Customer Experience Food Service Food Service Dining Operations 188

Hospitality Net

NOVEMBER 30, 2023

Back in 2020, we predicted the rise of the Revenge Traveler and the impact it would have on travel and hospitality experience providers. And a set of trends that will challenge some of the ways you think about designing and delivering customer experiences.

Customer Experience 40

Customer Experience Hospitality Hospitality 40

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. As restaurants prepare for an increase in demand, digital CX is vital to ensure a smooth experience for diners.

Customer Experience 192

Customer Experience Customer Service Customer Service Food Service 192

Modern Restaurant Management

MARCH 23, 2020

Restaurants that demonstrate to their customers that they’re invested in creating a more efficient, enjoyable and customized experience for them will be rewarded with loyalty and, in turn, higher revenues.

Customer Experience 159

Customer Experience 159

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation.

Customer Experience 203

Customer Experience Customer Service Customer Service 203

Modern Restaurant Management

MARCH 3, 2022

In 2020, 110,000 restaurants and bars in the United States closed permanently, according to the National Restaurant Association. Because of automation and IoT connectivity, these systems require no human intervention to make the adjustments and lifts the burden of energy management from staff to focus on the customer experience.

Food Service 212

Food Service Food Service Customer Experience Food Safety 212

Modern Restaurant Management

APRIL 5, 2022

As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared. Since March 2020, the company has launched seven new proprietary microbrands under a corporate entity called The Absolute Brands. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience.

Inventory Management 196

Inventory Management Inventory Point of Sale Inventory Management Software 196

Modern Restaurant Management

JULY 1, 2020

Make sure new options to communicate with customers are convenient and organized. Twenty-nine percent of Americans have had an unpleasant customer experience using a curbside pickup option at a local restaurant or business during the pandemic. percent in 2020. percent during the same period in 2020. In 2019, 15.7

Chef 180

Chef Purchasing Food and Beverage Food and Beverage 180

Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. When making new technology investments, restaurant owners need to set priorities by reviewing their target customer segments, defining their preferred customer experience and understanding their customer's financial situation.

Staffing 203

Staffing Food and Beverage Food and Beverage Purchasing 203

Modern Restaurant Management

APRIL 15, 2021

percent, and 32 percent, respectively in 2020. “And while this downward trend in cities is likely short-term, suburban locations could leverage this larger visit potential by upgrading their sit-down component or enhancing customer experience to lengthen visit duration. . percent, 36.1 percent and 20.3

Customer Experience 203

Customer Experience 203

Forward Fooding

NOVEMBER 2, 2023

A study conducted in 2021 revealed a significant uptick in the adoption of AI technologies within the agricultural sector, with 87% of businesses in the US employing these advanced technologies , up from 74% in 2020. AI-powered insights provide invaluable guidance, enabling the industry to assess the effectiveness of policies and programs.

Customer Experience 98

Customer Experience Inventory Food Safety Commercial Kitchen 98

Modern Restaurant Management

MAY 17, 2022

The more you can personalize your ordering and browsing experience, the happier you’ll make your customers. As of 2020, 87 percent of shoppers preferred touchless self-checkout and payments options. Phygital marketing enables better customer interactions and allows brands to measure their customer experience with data.

Customer Experience 212

Customer Experience 212

Modern Restaurant Management

APRIL 7, 2023

Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer. This is especially true in the food service industry.

Point of Sale 100

Point of Sale Food Preparation Customer Experience Food Service 100

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

Purchasing 203

Purchasing Customer Experience 203

Total Food Service

OCTOBER 20, 2023

billion in 2020, with projections reaching a staggering $88.33 This expedited ROI is a testament to the operational efficiencies, enhanced customer experiences, and profit optimization these systems offer. Allied Market Research highlights the exponential growth in this market, valued at $32.23 billion by 2030.

Food and Beverage 85

Food and Beverage Food and Beverage Catering Catering 85

Modern Restaurant Management

APRIL 13, 2022

billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. This is a key indicator that food delivery has become a customer preference. POS technology can help with labor shortages, supply chain concerns and customer experience. For reference, the top four U.S.

Staffing 215

Staffing Point of Sale Customer Experience Customer Service 215

Modern Restaurant Management

NOVEMBER 30, 2022

Fast forward to 2020, a year when the world was forever changed by the COVID-19 pandemic. With that, the hospitality industry may use QR codes to collect first-party data to improve customer experience. To the masses, QR codes rose to fame quickly before crashing and burning soon after.

Hospitality 180

Hospitality Hospitality Customer Experience 180

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. ’ focus, which should be question 1b after the customer experience. Every minute!

Customer Experience 189

Customer Experience Purchasing Restaurant Management Restaurant Manager 189

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? In addition to deploying technology to address these shifting customer habits, arguably one of the biggest hurdles restaurant operators face is vendor fatigue.

Point of Sale 225

Point of Sale Customer Experience 225

Modern Restaurant Management

DECEMBER 20, 2021

Contactless dining can impose a challenge of creating a memorable customer experience without actually engaging with customers. However, there are several ways you can enhance the contactless dining experience to ensure customer satisfaction remains high and your restaurant runs smoothly and efficiently.

Food and Beverage 227

Food and Beverage Food and Beverage Customer Experience Catering 227

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. Eating 2020.

Purchasing 191

Purchasing Food and Beverage Food and Beverage Food Supply 191

Modern Restaurant Management

SEPTEMBER 1, 2020

” In fact, Mastercard estimates “over 40 percent growth in contactless transactions globally in the first quarter of 2020." " While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. Customer Feedback.

Hospitality 230

Hospitality Hospitality Customer Experience Purchasing 230

Modern Restaurant Management

MARCH 15, 2021

And this is the restaurant business, so make sure hospitality and customer experience is great out of the gate. You generally only get one chance with customers, so make it count. As 2020 has taught everyone in the restaurant industry, adaptation is key to success and survival, especially during challenging times.

Customer Experience 208

Customer Experience Customer Service Customer Service Hospitality 208

The NAFEM Show

JULY 24, 2024

Both can impact the taste of your food and the customer experience overall. Inspect door seals and latches as well as hoses and connections for signs of wear, cracks, damage or leaks. Smallwares Look at your most-used pans, utensils and other smallwares for signs of corrosion or rust. Make sure your stainless steel is protected.

Commercial Kitchen 64

Commercial Kitchen Customer Experience Kitchen Equipment Purchasing 64

Modern Restaurant Management

SEPTEMBER 30, 2020

Regardless of their party affiliation, small business decision makers view the outcome of the 2020 election as consequential: 81 percent say it will impact small businesses in the U.S., Using next-generation messaging, voice, video, and chatbots, global companies can now have highly personalized conversations with their customers at scale.

Food and Beverage 189

Food and Beverage Food and Beverage Purchasing Hospitality 189

Modern Restaurant Management

NOVEMBER 4, 2021

Brands can then take this information and retarget subsets of customers based on their behaviors and with different messaging. They can even gather information about the customer experience via location-triggered exit surveys. Upgrading the Off-Premise Experience.

Catering 203

Catering Catering Customer Experience 203

Modern Restaurant Management

OCTOBER 4, 2021

This is an opportunity for brands to eliminate friction across the customer journey, from the moment an order is placed through to the moment a customer picks up their order. For restaurant brands, the digital pivot is imperative to getting the customer experience right.” Mobile orders are on the rise.

Food and Beverage 170

Food and Beverage Food and Beverage Staffing Customer Experience 170

Modern Restaurant Management

OCTOBER 29, 2020

The year 2020 has brought with it many changes, whether social or medical, the happenings of the last few months will have a lasting impact on the food and hospitality industry and the consumers that make use of it. Most impactful of all the events has, of course, been COVID-19.

Customer Experience 145

Customer Experience Food Operations Hospitality Hospitality 145

Modern Restaurant Management

MARCH 6, 2020

So what new trends will 2020 bring? Here's what you can expect in the restaurant industry in 2020. 2019 was the year of customer convenience, and 2020 will be the year of customer satisfaction. That's why 2020 will see a focus on the fundamentals. Are drive-ins back? Probably not.) Definitely not.)

Inventory 206

Inventory Customer Experience 206

Modern Restaurant Management

MAY 27, 2021

Those are important indicators for restaurants, and they track with a 2020 Technomic report on delivery and takeout trends showing 66 percent of consumers saying they anticipate continued use of options like curbside pickup, even after dine-in services resume.

Customer Experience 215

Customer Experience Purchasing 215

Modern Restaurant Management

MARCH 18, 2024

Chef Showcases – Consumers are hungry for culinary experiences curated by chefs. Omakase is exploding as restaurant patrons clamor to experience chefs’ tasting menus. The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory.

Food and Beverage 189

Food and Beverage Food and Beverage Chef Catering 189

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit.

Staffing 218

Staffing Food Service Food Service Customer Experience 218