Fri.Jun 30, 2023

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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Navigating the Maze: The Challenges Hoteliers Encounter in Acquiring Cutting-Edge Technology

Hospitality Net

In Frederik Backman’s New York Times best-selling book, “A Man Called Ove”, the first chapter is aptly titled, “A man called Ove buys a computer that is not a computer.” In those first few pages, readers are introduced to fifty-nine-year-old Ove, a decidedly grumpy and impatient man who ventures into a tech store on a mission to buy a computer. He mistakenly asks the young sales associate for an ‘O-Pad’.

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How Automation Improves the Restaurant Experience

Fast Casual

Overcome challenges, boost satisfaction, and achieve success. LG CLOi ServeBot delights servers, managers, and customers alike with features designed to enhance the restaurant experience.

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Meliá and Rafael Nadal celebrate opening of first ZEL branded resort in Mallorca

Hospitality Net

ZEL, the new hotel brand between Meliá Hotels International and tennis player Rafael Nadal, has announced the grand opening of its first location ZEL Mallorca. The hotel celebrated with a fiesta attended by a host of famous faces to kick off the collaboration between Rafael Nadal and Meliá Hotels International. Both Nadal and Gabriel Escarrer, Chairman and CEO of Meliá Hotels International, were in attendance to welcome more than three hundred guests and enjoyed a memorable Mediterranean evening

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Benefits of an Online Food Ordering System for Your Restaurant

The Foody Gram

If your restaurant has yet to implement an online food ordering system , you may be missing out on valuable customers. Here are some key benefits of adopting this dynamic system: Expanded Reach The number of seats and tables in your restaurant may limit its physical capacity, but with an online food ordering system, those limitations disappear. By establishing an online presence through a website and ordering platform, you can connect with more potential customers, allowing them to order and p

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The Ritz-carlton Debuts In Fukuoka, Japan

Hospitality Net

The Ritz-Carlton, part of Marriott Bonvoy’s portfolio of 31 exceptional hotel brands, announces the opening of The Ritz-Carlton, Fukuoka on the island of Kyushu in Southern Japan. Rising above Fukuoka, the luxury hotel is situated within the 111-meter main tower of Fukuoka Daimyo Garden City, the tallest urban lifestyle complex in the city’s core commercial district.

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Life House Launches a New Referral Program to Give Back to the Hotel Industry

Hospitality Net

-Life House, an innovative management company for independent hotels, is proud to announce the launch of its Referral Program. The hotel industry is in a period of low transaction and development activity and the program is designed to support those folks who are particularly impacted, including brokers, developers, architects, designers, and hotel owners.

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Case Study LG Robots Deliver Korean BBQ, Delighting Customers at Suburban Atlanta Restaurant

Fast Casual

ServeBots’ bring futuristic dining experience to diners, while supporting busy wait staff, representing the ‘future of food service.

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The latest strategies to boost your hotel’s revenue with Paid Search

Hospitality Net

In today’s digital landscape, paid search advertising has become a crucial strategy for hotel marketers looking to maximize their online visibility and drive direct bookings. However, with the ever-increasing competition and complex algorithms, it’s essential to have a comprehensive understanding of paid search to stand out from your competitors.

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Consumers are Ready for a Robot-Assisted World.

Fast Casual

There has long been a question of how consumers would react to or accept interacting with autonomous robots in commercial settings. Following pilot programs and early adopter businesses that have successfully integrated a variety of robotic assistants into restaurants, hotels, hospitals and airports, it seems society at large is ready.

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More Than Two-Thirds Of Asia Pacific’s Gen Z And Millennials Intend To Holiday Closer To Home

Hospitality Net

A regional survey by global luxury hospitality leader Marriott International has coined a term to describe a new generation of travelers set to disrupt the industry over the next few years. ‘Native Explorers’ recognizes a tribe of affluent millennial and Gen Z travelers in Asia Pacific who are bucking the trend by traveling in reverse order to generations before them.

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UNWTO Puts Spotlight on Tourism Investment in the Americas

Hospitality Net

UNWTO further strengthened its cooperation with the Development Bank of Latin America and the Caribbean as it brought together public and private sector leaders to advance investments in the tourism sector.

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In green we believe: Reducing carbon dioxide (CO2) in sustainable hospitality

Hospitality Net

The reduction of carbon dioxide (CO2) emissions is a pressing challenge in combating climate change and achieving sustainability. Global CO2 emissions have been rising steadily over the past century, primarily driven by the consumption of fossil fuels and deforestation. Despite efforts to curb emissions, the accumulation of greenhouse gases in the atmosphere has continued to increase.

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Holiday Inn Express Atlanta Airport Now Open

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced the opening of Holiday Inn Express Atlanta Airport - North - located within minutes of Hartsfield-Jackson Atlanta International Airport and a short drive from the city’s notable downtown attractions.

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Crescent Adds Ivey Spencer Leadership Centre and Ivey Donald K. Johnson Centre to its Management Portfolio

Hospitality Net

Crescent Hotels & Resorts, the award-winning operator of over 120 properties, announced the addition of the Ivey Spencer Leadership Centre in London, ON, and the Ivey Donald K. Johnson Centre in Toronto, ON to its Latitudes: Lifestyles by Crescent portfolio. These time-honoured establishments have maintained their status as the go-to destinations for inspired events and conferences.

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Can TikTok bring more Direct Bookings for Hotels?

Hospitality Net

For most hotels, Instagram and Facebook are the go-to social media channels to create property profiles and reach more guests. But what about Tiktok? Why is it so popular? Is it a valuable platform for hoteliers?

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EVEN Hotels Embarks On A Journey Of Physical And Mental Rejuvenation, Creating A New Starting Point Of Vitality Journey

Hospitality Net

In recent years, there has been a notable surge in demand for health and wellness offerings in China, especially as its consumers embrace a higher quality of life. This trend has prompted significant investments in wellness tourism from the national government and the private sector. Recognizing the evolving needs of China’s discerning travelers, EVEN Hotels, a wellness lifestyle brand from IHG Hotels & Resorts (IHG), empowers guests to maintain their wellness routine while on the road.

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Pandox announced as a new affiliate member of the Sustainable Hospitality Alliance at HITT

Hospitality Net

The Sustainable Hospitality Alliance (the Alliance) is proud to announce Pandox as an affiliate member to work together towards achieving Net Positive Hospitality.

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GBTA Expands Presence in Asia Pacific with New Advisory Board

Hospitality Net

The Global Business Travel Association (GBTA), the world’s premier business travel and meetings trade organization, continues to increase its commitment to global business travel with the establishment of a new regional GBTA Advisory Board in Asia Pacific. This strategic move aims to enhance GBTA’s presence and growth by engaging valuable local guidance and expertise to best serve members and partners in the region.

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Please Stop Basing Your Rate Strategy On Your Competition

Hospitality Net

I spend most of my time speaking with hoteliers around the world about their revenue management strategy, whether they have a Revenue Management System (RMS) or not, and one topic that comes up often is: “How should I integrate my competitors’ rates into my revenue strategy?” My answer is simple: “This is the least of your worries, stop prioritizing it.

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