Modern Restaurant Management

APRIL 26, 2023

Just like a great restaurant that remembers your favorite order before you even sit down, what if artificial intelligence could do the very same thing? Artificial intelligence, in particular generative artificial intelligence, has been changing the game lately, especially in the field of marketing. Learn how your restaurant can benefit from this form of the future of generative AI in marketing in the Infographic below.

161

161

Hospitality Net

APRIL 26, 2023

Resort owners and operators have always specialized in the ‘human touch’, providing highly personalized services and experiences at beautiful locations. Resort guests, paying higher rates with long lengths-of-stay and anticipate having the perfect holiday, expect this kind of high-touch service. But automating that high level of service has proven difficult, as resort products and services are unique.

98

98

Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. While insightful, it wasn’t all great news. At a high level, the findings indicated that reported usage across restaurant segments and revenue channels has fallen compared to Q4 2022. The survey results were supported by performance.

Purchasing 159

Purchasing 159

Fast Casual

APRIL 26, 2023

During this year’s Restaurant Franchising and Innovation Summit in Miami, Florida, a session of industry experts and operators convened to discuss automation and how to leverage it for success in the changing restaurant and franchising space. Part 2 of 2.

84

84

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

Customer Service 81

Customer Service Customer Service 81

Forward Fooding

APRIL 26, 2023

The FoodTech industry is a rapidly changing landscape, marked by continuous progress and innovation year after year. As part of our European Unveiling 2022 FoodTech 500 Tour , this time we collaborated with Kitchentown to host an event in Berlin on the 20th of April, bringing together members of the German FoodTech community to celebrate the release of this year’s list.

Nutrition 52

Nutrition Food Technology Food Technology 52

Future Food Institute

APRIL 26, 2023

Everything is ready for the second annual ‘’Strategie Climatiche Aziendali a Impatto Zero’ ’ conference to be held in Milan on May 4 and 5, 2023. The organizer of the event, World Class Business Leaders , confirms the formula of business matching and presentation of excellent cases in the area of sustainability as a key element of an ever-changing market.

52

52

Hospitality Net

APRIL 26, 2023

Hyatt Hotels Corporation (NYSE: H) and Sun Hung Kai Properties (SHKP) announced today the opening of Andaz Nanjing Hexi, exemplifying Hyatt’s thoughtful and strategic expansion of its brands in Greater China as the Andaz brand’s fourth property in the region. Located in the rapidly developing Hexi CBD area, Andaz Nanjing Hexi boasts stunning views of the city and Yangtze River from its prime position atop Nanjing Metro Yuantong station of Line2 and Line10.

78

78

FoodLogiQ

APRIL 26, 2023

At the heart of any healthy food organization is strong supplier management , enabling businesses to meet production schedules, ensure regulatory compliance, and establish better supply chain resiliency in the midst of disruption. As a food manufacturer, you may already have a set of trustworthy suppliers that you rely on for all of your products. However, as the COVID-19 pandemic demonstrated, situations can change very quickly – whether it be due to a raw material shortage, economic volatility

Food Safety 40

Food Safety 40

Hospitality Net

APRIL 26, 2023

The Asia-Pacific (APAC) region offers a host of diverse travel experiences: idyllic nature reserves like Mount Fuji and Tasmania; the sandy beaches of Jeju-do and Bondi; sprawling megalopolises such as Singapore and Hong Kong; and the iconic skyline of Sydney.

76

76

FoodHandler

APRIL 26, 2023

Earlier this month, we started to see information coming out about a foodborne illness outbreak from an unlikely source – flour. As of early-April, 12 people had fallen ill, and three people had been hospitalized as a result of flour contaminated with Salmonella. While the outbreak is still in its early stages, no individuals have died because of their illness.

Recipes 40

Recipes Hospitality Hospitality Food Safety 40

Hospitality Net

APRIL 26, 2023

avid hotels - part of IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with more than 6,000 destinations across 18 brands - is celebrating its 60th open property with the debut of the new avid hotel Atlanta - Conyers I-20. The hotel marks the sixth avid hotels property in Georgia.

74

74

Hospitality Net

APRIL 26, 2023

Located across two bays on a lesser-known Maltese island, Six Senses Comino will feature a resort and themed spa, farm-to-table dining, and an exciting array of cultural, leisure, wellness, retreat, and sporting activities.Midway between Malta and Gozo, Comino is a small and peaceful island with rugged cliffs scattered with wild herbs and flowers and bright turquoise waters, including the famous Blue Lagoon.

72

72

Hospitality Net

APRIL 26, 2023

As part of Marriott International’s (Nasdaq: MAR) ongoing commitment to diversity, equity and inclusion, the company today announced that the first 19 projects receiving financial support and other incentives through “Marriott’s Bridging the Gap” program will include the company’s Aloft Hotels, Autograph Collection, Fairfield Inn & Suites, Residence Inn, SpringHill Suites, TownePlace Suites and Tribute Portfolio brands.

71

71

Hospitality Net

APRIL 26, 2023

Groups360 and Choice Hotels International announces today the rollout of GroupSync™ Instant Booking across Choice’s global portfolio in 2023. Soon meeting and event organizers can shop and book online group guest rooms at Choice Hotel properties within GroupSync Marketplace.

68

68

Hospitality Net

APRIL 26, 2023

Globally celebrated residential and hospitality design brand YOO have signed an agreement with leading Thai developer - World Corporation, to bring both their hospitality brands, the luxury By YOO Residences and upper upscale YOO2 Hotel, to Phuket, Thailand, in partnership with hotel management company, La Vie Hotels & Resorts, who will operate both hotels.The Forest by YOO will be a design-led lifestyle hotel and residences located amongst tropical forest at the southern end of Patong Beach.

Hospitality 67

Hospitality Hospitality 67

Hospitality Net

APRIL 26, 2023

The hospitality sector, in particular, is sensitive to current challenges in the broader economy: rising interest rates, higher inflation and a tight labor market. Even so, the industry is making strides in the post-pandemic new normal as the focus shifts to high-end, experience-rich destinations in the luxury segment.

Hospitality 67

Hospitality Hospitality 67

Hospitality Net

APRIL 26, 2023

Digital signage is becoming more popular in the hospitality business to improve the visitor experience. Why? Digital signage driven by well-created content is one of the few things that can educate, engage and amuse in equal measure. The tourist industry, including hotels, airports, event planners, food and beverage services, and restaurants, are increasingly realizing the benefits of switching to digital signage.

Food and Beverage 67

Food and Beverage Food and Beverage Hospitality Hospitality 67

Hospitality Net

APRIL 26, 2023

The BLLA Team sits down with Michelle Barnet, Founder & Chief Pineapple Officer of Staypineapple, as she delves into her experience as a boutique hotelier.

73

73

Hospitality Net

APRIL 26, 2023

Today, we’re talking about… Optimizing profit across all segments. Warning: We ask a LOT of hypothetical questions in this article.

80

80

Hospitality Net

APRIL 26, 2023

2020 saw unprecedented swathes of holiday cancellations. The year COVID-19 hit was a tough one for hospitality and tourism firms, who were forced to make swift decisions about changes to their refund policies. However, no one could clearly envisage how those crisis-induced changes would impact customer loyalty and trust. In the first study of its kind, Dr Daniel Leung and Ms Christine Seah of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University looked at cust

Hospitality 70

Hospitality Hospitality 70

Hospitality Net

APRIL 26, 2023

Yesterday, Choice Hotels International, Inc. (NYSE: CHH), one of the world’s largest lodging franchisors, kicked off its 67th annual convention in Las Vegas with more than 6,000 hotel owners, general managers, vendors and Choice associates in attendance.

52

52

Hospitality Net

APRIL 26, 2023

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, is pleased to announce the appointment of Jacob Messina as Chief Executive Officer. Mr. Messina will assume day-to-day leadership of the company, as well as continuing to serve on the board of directors. He has served as Interim CEO since September 2022.

52

52

Hospitality Net

APRIL 26, 2023

Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location.

52

52

Hospitality Net

APRIL 26, 2023

There is no question that hotel operations have been one of the greatest casualties of the persistent labor shortage continuing to impact businesses everywhere. Not only are many of today’s hotel workers overwhelmed by daily operations, but many are also not engaged with their properties beyond the surface level. When your hotel’s workers don’t have a connection to the property, it reflects negatively on the guest experience.

52

52

Hospitality Net

APRIL 26, 2023

The American Hotel & Lodging Association (AHLA) and the Hospitality Sales and Marketing Association International (HSMAI) Americas today announced a new strategic partnership that will more closely align the two leading hospitality industry associations to benefit their respective members and advance the hospitality industry.

Hospitality 59

Hospitality Hospitality 59

Hospitality Net

APRIL 26, 2023

The global business travel industry continues working its way toward a forecasted $1.158 trillion* in travel spending in 2023 – but economics only tell part of the story. Even as the industry gains momentum, new developments and approaches are anticipated to shape the path ahead.

57

57

Hospitality Net

APRIL 26, 2023

M3, the leading cloud-based hospitality accounting and reporting company, is pleased to announce the appointment of Scott Watson to LendingCon’s advisory board. LendingCon is an organization that was founded for one purpose, to help real estate owners increase profits and grow their hotel portfolios.

Hospitality 55

Hospitality Hospitality 55

Hospitality Net

APRIL 26, 2023

Following the appointment of Jack Blaha as CEO, Cendyn announces the appointment of a Chief Financial Officer, Chief Legal Officer, Chief Operations Officer, Chief Product Officer and the promotion of long-standing Chief Marketing Officer to President & Chief Marketing Officer

53

53

Hospitality Net

APRIL 26, 2023

What do you call someone who creates one-off hotels at the far bespoke end of the luxury spectrum, while simultaneously steering a global hospitality conglomerate to the fastest growth in the industry? Someone who can launch one of London’s most desirable private members’ clubs, and scale a value-proposition hostelry that looks great and only costs you €120 a night?

Hospitality 52

Hospitality Hospitality 52

Hospitality Net

APRIL 26, 2023

Forget how much of a gratuity to leave the hotel housekeeper, the bigger question is becoming how do you tip hotel staff when you don’t have any cash?

55

55