Sun.Aug 27, 2023

article thumbnail

14 Years of Food Safety News

Food Safety News

Food Safety News (FSN) was created in 2009 by food safety attorney Bill Marler to fill a void in public health media coverage. Since its inception, FSN has provided dedicated journalism addressing critical food safety concerns. As FSN marks its 14th anniversary, the extent of our expansion and influence encourages us to continue on our vital mission.

article thumbnail

Advantages To Outsourcing Your Contact Center Operations

Hospitality Net

In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party service provider. Outsourcing your contact center operations can provide several advantages to your business, including cost savings, enhanced service quality, scalability, the ability to go omnichannel, and reduce tech complexity.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

FDA sends warning letters to companies in Illinois, New Mexico and Texas over import violations

Food Safety News

As part of its enforcement activities, the Food and Drug Administration sends warning letters to entities under its jurisdiction. Some letters are not posted for public view until weeks or months after they are sent. Business owners have 15 days to respond to FDA warning letters. Warning letters often are not issued until a company has been given months to years to correct problems.

FDA 86
article thumbnail

Lies, Damned Lies And Call Center Statistics

Hospitality Net

It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell exactly the story they want to tell. (Let me hasten to admit my own transgressions in this area). And, in recent years, as advances in desktop computing and open databases have made managers even more expert in this devious craft, it seems like a good t

58
article thumbnail

Why food safety is broader than pathogens and allergens

Food Safety News

— OPINION — In today’s society, concerns about food safety often revolve around allergens and pathogens. However, safe food goes beyond these considerations for a growing number of people in the United Kingdom. Preventing foodborne illness and managing allergens remains vital but it is equally important to widen the definition of food safety to include the provision of essential nutritional information.

article thumbnail

Forecast Accuracy: Why Mape?

Hospitality Net

Yield management allows hotels to manage the capacity of their rooms more profitably, and the accuracy of statistical forecasting determines how useful it will be. Inaccurate forecasts can result in decreased revenue, earnings, and operational challenges, which makes getting it right critical. Even with great revenue management software, determining the accuracy can be tricky when dealing with more detailed forecasts.

56

More Trending

article thumbnail

Best Practices For Optimized Contact Center Operations

Hospitality Net

A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips will guide you toward success.

article thumbnail

Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley

Hospitality Net

Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has a CRM, multiple social media channels, on-prem POS systems, a marketing automation platform (email, SMS, push), a variety of websites and apps (brand, online gaming, e-commerce, hotel booking, loyalty), and so on.

article thumbnail

The Impact Of Contact Centers In The Hospitality Industry

Hospitality Net

The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find themselves trying to acquire their target guest time, not just their discretionary spend. This research highlights trends in the industry, customer behavior, and other emerging issues; it demonstrates how trends in the customer reservation system in t

article thumbnail

Total Revenue Management - Casino Hotels

Hospitality Net

Casino hotels comprise only a tiny fraction of hundreds of thousands of hotels across the world. Perhaps due to this limited scope, the industry lacks universal performance metrics, and casino customers might find frustratingly varied booking experiences across different brands. The ongoing legalization of gambling-related activities, however, has fueled growth in the commercial and tribal casino industry over the past few decades.