Wed.Jun 19, 2024

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Balancing the human touch with AI — a Q and A with Marbue Brown

Fast Casual

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of his panel at the ICX Summit in Charlotte, NC on September 9-11.

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10 things you didn’t know about the Holiday Inn brand

Hospitality Net

According to Morning Consult Intelligence data, the leading audience & brand tracking platform, the Holiday Inn brand is the most trusted travel and hospitality brand in the United States. To celebrate, IHG Hotels & Resorts looks back on the brand’s history and legacy of extraordinary stories and industry-changing success.

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Trending Sources

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Givex AI ordering system breathes new life into tech

Fast Casual

GivexAI's ordering kiosk is used in coffee shops, QSRs and more. The program uses conversational AI.

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Westin Hotels & Resorts Makes Its Debut In Vietnam

Hospitality Net

Westin Hotels & Resorts, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, today announced the opening of The Westin Resort & Spa Cam Ranh, marking the brand’s entry into Vietnam. Nestled along a long sandy beach on Vietnam’s south-central coast, this 207-key resort will offer a choice of spacious guest rooms, suites and pool villas, locally sourced cuisine and an extensive collection of well-being experiences designed to empower guests to be the best version of themselv

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More Canadian Milk Testing, New Pasteurization Study Shows HPAI is Not Food Safety Risk

Food Safety Magazine

The Canadian Food Inspection Agency (CFIA) has provided updates on its sampling and testing activities of retail milk for the presence of highly pathogenic avian influenza (HPAI) viral fragments. Additionally, Health Canada and CFIA recently completed a study on pasteurization’s efficacy against HPAI in milk.

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Newly Renovated Sheraton San Diego Hotel & Marina Shines Bright in the San Diego Harbor

Hospitality Net

Situated in the San Diego harbor, the hotel offers modernized accommodations and amenities, three sparkling pools, a state-of-the-art fitness center, four new dining concepts, and views of the marina and San Diego skyline.

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Marriott’s St. Regis Brand Debuts in Oman

Hospitality Net

St. Regis Hotels & Resorts have announced the highly anticipated opening of The St. Regis Al Mouj Muscat Resort, marking the debut of the brand in Oman. Blending local heritage, avant-garde design and the timeless glamour of the St. Regis brand, the resort, developed by Alfardan Group, introduces the signature hallmarks born at New York’s finest address of Fifth Avenue and 55th Street, to the region’s luminaries.

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eBook | Achieving Excellence in Food Safety Risk Management: Tackling Chemical and Microbiological Threats

Food Safety Magazine

To keep your plant in compliance with regulations and ensure that operations are running safely and smoothly, you need to ensure that your food safety and sanitation programs are being managed appropriately.

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Sabre Hospitality launches SynXis Concierge.AI: revolutionizing customer service with generative AI

Hospitality Net

Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. Sabre Hospitality will be showcasing the product and its capabilities at HITEC Charlotte in USA between June 24-27, 2024.

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Ojeda Partners With Florida Reps in MAFSI Region 13

Foodservice Equipment Reports

Ojeda USA, a provider of commercial merchandising solutions, has announced a partnership with the manufacturers’ rep firm Florida Reps. The move will allow Ojeda to enhance its market reach and customer support in the Florida territory. “We are thrilled to join forces with Florida Reps,” says Robert Cardinale, vice president of sales at Ojeda USA, in the release.

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Future Hospitality Summit Launches White Paper on Navigating the Hospitality Tech Investment Landscape

Hospitality Net

Ahead of Future Hospitality Summit - FHS World, the region’s flagship hospitality investment event taking place from 30 September to 2 October at Madinat Jumeirah in Dubai, organisers The Bench have published their latest industry white paper on Navigating the Hospitality Tech Investment Landscape.

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FEDA Announces Show Deal for Its Members

Foodservice Equipment Reports

As excitement builds for The NAFEM Show 2025, FEDA is announcing complimentary attendance for its members. The next iteration of The NAFEM Show will be from Feb. 26-28 at Atlanta’s Georgia World Congress Center. Organizers anticipate roughly 20,000 attendees. To learn more, and book a hotel room, FEDA members can log in here. The last event, held in 2023 in Orlando, Fla.

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Artist Vincent Ballentine Selected to Help Honor Greensboro Six; Unveils Concept for Wyndham Rewards Commissioned Mural

Hospitality Net

Following a nation-wide search that saw more than 50 submissions from artists coast-to-coast, Wyndham Rewards®, in collaboration with the City of Greensboro and First Tee – Central Carolina, today announced artist Vincent Ballentine has been selected to design and install a commemorative mural honoring civil rights pioneers, The Greensboro Six, at historic Gillespie Golf Course in Greensboro, N.C.

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Thermo-Kool Adds Heartland Reps to Roster

Foodservice Equipment Reports

Thermo-Kool has added Heartland Reps, St. Charles, Mo., to its roster of manufacturers’ rep firms. Heartland Reps will represent Thermo-Kool in the territory comprised of Iowa, Southern Illinois, Kansas, Missouri and Nebraska. Its team of sales reps share a combined 145 years of experience in the foodservice industry.

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Wyndham Hotels & Resorts Opens the First Wyndham Hotel in Genting Highlands, Malaysia

Hospitality Net

Discover Wyndham Ion Majestic Hotel, Genting Highlands - the first 5-Star Wyndham Hotel offering high quality accommodations, dining, and retail spaces for an unforgettable experience.

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Staying Cool with Food Truck Hoods This Summer

HoodFilters

Summer brings sunny days, lively crowds, and food trucks at every city corner and community event. As these mobile kitchens gain popularity, efficient food truck hood systems become essential. These systems not only ensure a safe cooking environment by removing excess heat and contaminants but food truck hoods also maintain air quality, crucial for both the staff inside the truck and the patrons outside.

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Marriott Bonvoy and The J. Willard and Alice S. Marriott Foundation Provide $500K Donation to World Central Kitchen for Disaster Response Efforts

Hospitality Net

Marriott Bonvoy, Marriott International’s award-winning travel program, and The J. Willard and Alice S. Marriott (JWASM) Foundation are combining forces to donate $500,000 to World Central Kitchen (WCK), the non-profit organization founded by renowned chef José Andrés. The donation is expected to greatly enhance WCK’s ability to provide meals in the wake of natural disasters and crises around the world, helping those in need receive the nutrition and support they require during challenging times

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Commemorating Juneteenth

Bon Appetit Management Company

This year, we’re unpacking the history of Juneteenth and sharing how Bon Appétit teams across the country are commemorating the holiday. Taking inspiration from the wisdom of our previous Juneteenth partner CheFarmer Matthew Raiford, we are using this day as an opportunity to reflect on the sacrifices made — and that continue to be made — in the struggle to dismantle the structures of racism and white supremacy.

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Hospitality leadership - Quek Huilin’s journey from EHL student to CEO

Hospitality Net

While Ms Quek Huilin always had her sights on pursuing theater, she was drawn to the passion, genuine human connections and camaraderie exemplified by both front- and back-of-house team members in delivering immersive, seamless customer experiences.

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MRM EXCLUSIVE: Can Dynamic Pricing Be Done Right?

Modern Restaurant Management

While two-thirds of guests say they would not dine at a restaurant that uses dynamic pricing, interest increases when the concept is framed as a discount offered through a membership for off-peak hours, according to the Summer 2024 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. In that case, more than half would be interested in joining a membership to receive discounted offerings.

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JLL View: How hospitality keeps workers satisfied

Hospitality Net

Merriam Webster’s Dictionary defines hospitality as “generous and friendly treatment of visitors and guests or hospitable treatment.” Traditionally it’s been applied to the hotel sector, but these days we’re starting to hear a lot more about hospitality in the office sector as well.

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Foxhills Club & Resort Elevates Guest Experience with Installation of Crave Interactive Tablets in All Rooms

Hospitality Net

Foxhills Club & Resort is proud to announce the installation of Crave Interactive’s state-of-the-art tablets in all guest rooms, further enhancing the luxurious guest experience the resort is known for. These tablets feature one-touch dialling to contact hotel departments and mobile ordering capabilities for outdoor spaces, including the pool area.

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Wyndham Expands in Taiwan Market with Wyndham Sun Moon Lake

Hospitality Net

Wyndham Hotels & Resorts, the world’s largest hotel franchising company with 25 brands and approximately 9,200 hotels in more than 95 countries, announced the grand opening of Wyndham Sun Moon Lake in partnership with LeaLea Group. The hotel opening marks the first Wyndham® hotel and internationally branded resort in Taiwan and illustrates Wyndham Hotels & Resorts’ strategic growth in the region, expanding the accommodation choices for travelers across Asia-Pacific.

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MarketHub by HBX Group gathers industry leaders in Istanbul

Hospitality Net

HBX Group has revealed the latest details for the upcoming MarketHub Europe, taking place from 26-27 June 2024 at the Hilton Bomonti Istanbul. This year’s theme, "New Frontiers," promises to delve into the latest trends and innovations shaping the travel and hospitality Industry.

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Aptech to Unveil NEW Enterprise Accounting Dashboard at HITEC Charlotte

Hospitality Net

Aptech, a hospitality company providing the best in finance and accounting software for more than 50 years to hotels, will reveal a NEW dashboard for its PVNG enterprise accounting solution at HITEC Charlotte, to be held June 24 to 27 at the Charlotte (N.C.) Convention Center. Developed at the request of its customers, the tool provides a quick view of the status of a hotel’s financials from the previous night and more.

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Revenue Management in Real Life: The Art of Saying No

Hospitality Net

As a seasoned revenue manager and a parent, I’ve come to realize that the principles of revenue management aren’t confined to the boardroom or the hotel lobby—they extend right into our living rooms.

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IHG’s Vignette Collection makes Vietnam debut in Hoi An

Hospitality Net

Moire Hoi An, Vignette Collection to launch in UNESCO Heritage Site this year in conversion deal with new partner Hoi An Pearl Joint Stock Company.

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Ignorance Means Risks: What Revenue Management Means for Today’s Hotels and the Costs of Neglecting It

Hospitality Net

The following is an excerpt taken from SiteMinder’s blog.

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Change Requires Choice (and Work)

Hospitality Net

At the end of the CEO’s speech to his employees, he said, And one other thing, we want to deliver better customer service. Then he walked off stage.

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Vingcard Introduces Google Wallet Compatibility for Mobile Access Hotel Guest Keys

Hospitality Net

Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, has announced the launch of Mobile Access featuring hotel key compatibility with Google Wallet. In collaboration with NXP® Semiconductors, a leading provider of secure connectivity solutions for embedded applications, the latest offering for Mobile Access maintains a priority on security while making room entry fast, easy and always enjoyable.

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Tambourine Welcomes Paul Freudenthaler as Chief Financial Officer

Hospitality Net

Tambourine, the Fort Lauderdale-headquartered digital marketing technology company serving hotels, resorts, and tourism destinations worldwide, is pleased to announce the appointment of Paul Freudenthaler as its new Chief Financial Officer (CFO).

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