article thumbnail

How Restaurateurs Can Foster Employee Retention During COVID-Driven Labor Shortages

Modern Restaurant Management

Instead, workers can focus on providing great customer service and engage with on-premise diners. Finally, digital ordering helps restaurants foster digital relationships with their customers that can be used to drive loyalty, form personalized recommendations, and ultimately help drive revenue.

article thumbnail

MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

Which is not to be sniffed at considering the beverage program is one of the most profitable aspects of any restaurant’s operation”, said Alexandra Martin, Operator & Analytics Director for North America. As any casual dining operator will confirm, beverage alcohol is extremely important to maximising visit spend.