Restaurant Operator Podcast

Customer service still tops for restaurant staff

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

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Customer service still tops for restaurant staff Image: Networld Media Group

Oct. 17, 2023 | by Mandy Wolf Detwiler — Managing Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

The brand has 15 units operating with another 10 under construction.

Detwiler and Omar spoke about modern customer service in today's restaurant industry. Omar said working as a franchisor, "you're not a joint employer, so you really can't tell your franchisees how to train their employees, or how to interact with folks. But what we do is we train our franchisees so that way they can train their employees."

Mandy Wolf Detwiler

Mandy Wolf Detwiler is the managing editor at Networld Media Group and the site editor for PizzaMarketplace.com and QSRweb.com. She has more than 20 years’ experience covering food, people and places.

An award-winning print journalist, Mandy brings more than 20 years’ experience to Networld Media Group. She has spent nearly two decades covering the pizza industry, from independent pizzerias to multi-unit chains and every size business in between. Mandy has been featured on the Food Network and has won numerous awards for her coverage of the restaurant industry. She has an insatiable appetite for learning, and can tell you where to find the best slices in the country after spending 15 years traveling and eating pizza for a living.

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