Restaurant Operator Podcast
White Castle's AI ordering increases efficiency, eases labor pains
QSRweb and Pizza Marketplace Editor Mandy Detwiler talked to Jamie Richardson, vice president of White Castle, to learn how the brand incorporated AI into its ordering process and how it's easing labor issues and increasing efficiency.
Image: Networld Media Group
White Castle's AI ordering program, dubbed "Julia" has been a boon for the family-owned company. The brand added the platform to 100 units to date, with plans to roll out more. QSRweb and Pizza Marketplace Editor Mandy Detwiler talked to Jamie Richardson, vice president of White Castle, to learn how the brand incorporated AI into its ordering process and how it's easing labor issues and increasing efficiency.
Mandy Wolf Detwiler
Mandy Wolf Detwiler is the managing editor at Networld Media Group and the site editor for PizzaMarketplace.com and QSRweb.com. She has more than 20 years’ experience covering food, people and places.
An award-winning print journalist, Mandy brings more than 20 years’ experience to Networld Media Group. She has spent nearly two decades covering the pizza industry, from independent pizzerias to multi-unit chains and every size business in between. Mandy has been featured on the Food Network and has won numerous awards for her coverage of the restaurant industry. She has an insatiable appetite for learning, and can tell you where to find the best slices in the country after spending 15 years traveling and eating pizza for a living.
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