Mon.Apr 14, 2025

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Value Is the New Battleground for Loyalty

Modern Restaurant Management

A third of diners said their favorite restaurant changed in the past 12 months, with “better food” (46 percent) and “better value” (40 percent) cited as the leading reasons, according to Tillster’s 2025 Phygital Index Report. The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations.

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The evolution of restaurant loyalty programs

Restobiz

Customer loyalty is more important than ever as prices continue to rise and operators compete to attract and retain customers. Along with keeping the dining room full, studies show that increasing customer loyalty by just five per cent can raise restaurant revenues by anywhere from 25 to 95 per cent. But competition is also fierce […] The post The evolution of restaurant loyalty programs appeared first on Restobiz.

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‘Restaurants Are Hard and Beautiful and Important and They Can Break You Down and Boost You Up.’

Modern Restaurant Management

James Beard Award-nominated lifestyle writer Hannah Selinger details her decade working in restaurants in CELLAR RAT: My Life in the Restaurant Underbelly , a part scorched-earth account/part loving ode to the restaurant industry. Along the way, she reveals what goes on behind New York City’s fine dining scene, while dealing with harassment, and gaslighting before her journey of healing and self-recovery.

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Novotel’s Momentum: Driving Growth Through Innovation, Impact and Sustainability

Hospitality Net

As the founding brand of Accor, Novotel has been at the forefront of hospitality innovation for more than half a century. Today, with 600 hotels in 68 countries and a strong global pipeline, Novotel remains a driving force for Accor, demonstrating high profitability and visibility, leading through innovation, sustainability and positive impact. Novotel remains at the forefront of hospitality, shaping the future while maintaining its core values, crafting unique experiences - such as the newly la

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Yella’s brings retro vibes and insta-worthy shakes to college campuses

Food Management

The fast causal chain, which serves burgers, wings and more, has 11 locations on college campuses with more on the way.

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Homewood Suites Newport Cincinnati Celebrates Successful Grand Opening with Ribbon Cutting and Open House

Hospitality Net

Corporex and Commonwealth Hotels, a Covington, Kentucky-based hotel management company, proudly celebrated the official grand opening of the Homewood Suites by Hilton Newport Cincinnati with a ribbon-cutting ceremony and open house event, bringing together city officials, esteemed clients and guests to mark this significant milestone. The hotel is located at 201 W 4th Street in Newport, Kentucky in the Ovation Development.

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The Ultimate Guide to Commercial Gas Ranges

The Restaurant Warehouse

In the fast-paced world of professional cooking, a high-quality commercial gas range is non-negotiable. It's the cornerstone of your kitchen, the tool that empowers you to create culinary masterpieces under pressure. But with a dizzying array of options available, how do you choose the right commercial gas range for your specific needs? This guide is your roadmap to navigating the world of commercial cooking equipment.

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Terra and Turnberry to Begin Construction of Grand Hyatt Miami Beach with $392 Million in Financing from TYKO Capital

Hospitality Net

Terra and Turnberry, two of South Floridas leading real estate development firms, have secured $392 million in construction financing that will help advance the development of Grand Hyatt Miami Beach, an 800-room, 17-story property adjacent to the Miami Beach Convention Center. The financing was provided by TYKO Capital, a multi-billion-dollar commercial real estate private equity and private credit investment management platform, backed by Elliott Investment Management and led by Adi Chugh.

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AskReg Is Now Online: Fast, Reliable Regulatory Answers for Food Companies

FoodLogiQ

Staying on top of food regulations isnt just important - its essential. With requirements like FSMA 204 redefining how companies track and report supply chain data, regulatory complexity is increasing fast. From labeling and ingredient statements to allergen declarations and claims, the need for accurate, up-to-date answers is more critical than ever.

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Restaurant Equipment Lease: A Practical Guide

The Restaurant Warehouse

Opening a restaurant or revamping your current kitchen can be exciting, but the costs can quickly add up. One of the biggest expenses? Equipment. From ovens and freezers to dishwashers and prep tables, outfitting a commercial kitchen can strain your budget. But what if there was a way to get the equipment you need without the hefty upfront investment?

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Pedagogical Peer Coaching: Elevating Teaching & Learning Practices

Hospitality Net

Pedagogical Peer Coaching (PPC) is a powerful tool for faculty development that offers educators a confidential and supportive space to refine their teaching practices. Through course observations, collaborative discussions and faculty-led learning communities, PPC is a source of continuous improvement without the pressure of formal evaluation or hierarchy.

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Commercial Deep Fryers For Sale: Your Buying Guide

The Restaurant Warehouse

Equipping your restaurant with the right tools is crucial for success, and a commercial deep fryer is no exception. But with so many commercial deep fryers for sale, how do you choose the one that's right for you? This guide breaks down the essential factors to consider, from oil capacity and heating efficiency to safety features and maintenance requirements.

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Ways to Help Employees Manage Their Stress

Hospitality Net

Stress can lead to various physiological and mental strains, resulting in decreased work efficiency, increased absenteeism and voluntary turnover which ultimately impact guest satisfaction and profitability. Thus, it is essential to maintain employees well-being and help them manage their stress. Some organizations even have the job position of chief wellness officer to manage staffs mental health.

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The difference between soft claims and substantiated ones on product labels

MenuTrinfo

With thousands of products on the market, and brands constantly copying each others packaging, its more confusing than ever to choose whats truly best for you. We naturally turn to product labels for guidance, assuming theyre regulated and trustworthy. But how much do these labels actually tell us? What information is factual, and whats just clever marketing?

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Waterpark Industry Poised to Grow and Innovate in 2025

Hospitality Net

In 2024, waterpark owners and operators continued to face a highly competitive market as new development continues across many regions in the U.S. and Canada. While the growth in total waterpark square footage in 2024 was less than 2023, 2024 saw more new guestrooms developed. Waterparks continue to face increased competition from a wider array of entertainment venues that have thrived in the post-pandemic economy, and some operators we talked to indicated that they had a decline in attendance i

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Various Soups and Bowl Products Recalled After Potential Wood Issue Identified in Cilantro Ingredient

Penn State Food Safety Blog

The U.S. Department of Agriculture's Food Safety and Inspection Service (FSIS) is issuing a public health alert for various soup and bowl products that may be contaminated with foreign material, specifically wood, in an FDA-regulated ingredient, cilantro. The problem was discovered when an FSIS establishment notified FSIS that an FDA-regulated ingredient was recalled for foreign material.

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HVS ANAROCK Insights - Navigating the Noise: What US Tariffs Could Mean for Indian Hospitality?

Hospitality Net

India has received a short break on the tariff front, but the bigger picture remains complex. Earlier this month, the US administration announced a steep 26% tariff on Indian imports, sparking concerns across trade-focused sectors. Fortunately, a 90-day suspension has been granted, offering India, along with several other countries, a temporary pause and a crucial opportunity for trade discussions.Key Indian export sectors like electronics, gems and jewelry, textiles, and auto components are wat

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North Carolina Raw Pet Food Company Issues Another Recall for Pathogens After Complaint of Animal Illness and Positive Confirmation Testing

Penn State Food Safety Blog

Blue Ridge Beef is recalling 1,080 lbs. of their 2 lb logs of Kitten Mix Lot # N26 0114 and 1,380 lbs of their 2 lb logs of Puppy Mix Lot # N25 1230 (Lot numbers are stamped in the clips on the end of the chubs/bags) due to contamination with Salmonella and Listeria. Due to a customer complaint of animal illness, samples of the products were collected on 3/20/25 by the New York State Department of Agriculture and Markets.

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Accor will bring luxury hospitality to both city and country in the culturally rich region of Rajasthan

Hospitality Net

Accor and Sukhani Ventures today announced plans to bring two of Accors most storied luxury brands Raffles Hotels & Resorts and Sofitel Legend to the vibrant region of Rajasthan in Northern India. Raffles Ranthambore will be a 63-villa ultra-luxury resort residing among the famed Ranthambore National Park, appealing to families, intrepid adventurers, and wildlife enthusiasts.

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MAFSI Partners With Michael J. Hawkins Inc.

Foodservice Equipment Reports

MAFSI and Michael J. Hawkins Inc. have partnered to help members seeking executive talent. MAFSI announced that the executive search firm now serves as its preferred partner in the employment services category as part of its member benefits program. In the announcement, MAFSI details that Michael J. Hawkins Inc.

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The Case for Adding More Mushrooms to Hotels and Human Diets

Hospitality Net

There are two problems I have with the term plant-based. For one, the evidence I read from longevity research, biohacking resources and centenarian studies continues to reaffirm the anthropological and evolutionary evidence that humans are opportunistic omnivores wherein over the long-term we need a balance of high-quality foods from both kingdoms plants and animals.

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Analysis: Dairy Products Led Global Food Recalls in First Quarter of 2025

Food Safety Magazine

According to FOODAKAIs Global Food Recall Index, the first quarter of 2025 has seen significant increases in food product recalls across the dairy, poultry, and produce categories internationally.

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Can You Replicate a Masters-Like Experience for Your Customers? Why Not?

Hospitality Net

Each spring, professional golfers and legions of sports fans alike gear up for the Masters golf tournament, one of the sports four Majors. To many, its the crown jewel of the golf season, if not the sports year itself. Its been said that the Masters transcends the golf world. Wouldnt it be great if your business was thought of in a similar way?

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Lab-Confirmed Cases of Salmonella, Campylobacter Infections in England Increased in 2023

Food Safety Magazine

According to UK Health Security Agency (UKHSA) laboratory data on campylobacteriosis and non-typhoidal salmonellosis reports in England for 20142023, the total number of confirmed reports for both pathogens reached ten-year highs in 2023, and incidence for both also increased from the previous year.

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JW Marriott Algarve Palmares Hotel & Spa to open in Lagos, Portugal in 2028

Hospitality Net

JW Marriott has announced plans to open its first property in Portugal, the JW Marriott Algarve Palmares Hotel & Spa, which is set to welcome guests in early 2028. Located within the Palmares Ocean Living & Golf Resort in Lagos, the new hotel will offer 172 luxury rooms and suites with sea views, as well as 133 JW Marriott-branded residences.

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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Fast Casual

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy guests. By partnering with Ovation, Via 313 got more responses, lightning-fast recovery, and data-driven decisions that improved staffing, boosted goole ratings and saved guests.

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Digital transformation in hospitality: 5 key takeaways for industry leaders

Hospitality Net

The hospitality sector came together recently during the Digital Transformation Summit in Orlando, Florida, to exploreyou guessed itdigital transformation in the hospitality industry.

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Text Marketing That Works: Data-Backed Best Practices for Restaurants

Fast Casual

We analyzed all marketing texts sent through Ovations platform in 2024 - 1.58 million - and identified key trends and patterns that separate high-performing messages from those that get ignored.

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Sheraton Philadelphia University City Hotel Lauches $60+ Million Renovation

Hospitality Net

Sheraton Philadelphia University City Hotel, situated within the citys academic and cultural landscape, announces the start of a $60+ million renovation slated for completion in 2025.

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Travelodge opens new hotel in Chiswick, London

Hospitality Net

Travelodge has opened a new 113-room hotel in Chiswick, West London, designed to serve both business and leisure travelers. The new London Chiswick Travelodge is located near several key local attractions and transport links, offering access to the citys amenities.

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Room Mate Hotels expands in Italy with new opening in Rome

Hospitality Net

Room Mate Hotels continues to expand its presence across Europe with the recent opening of the Room Mate Collection Mia in Rome. The new property, a redesign of the former Capo dAfrica hotel, is set to enhance the citys offering with its distinct approach to comfort and design.

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LARCs Statement on Current Economic Uncertainty and Implications on the U.S. Hotel Industry

Hospitality Net

Given the current state of U.S. economic uncertainty, LARC has issued a statement pertaining to the implications of that uncertainty on the U.S. lodging industry. You can read the full statement here, while below are some highlights.

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Designing Tomorrow’s Hospitality: Where Innovation, Sustainability & Guest Experience Converge

Hospitality Net

At Accor, design is far more than aestheticsit is a strategic force that enhances guest experiences, drives innovation, and strengthens brand identity. Rooted in an ecosystem of extended hospitality offerings, our design strategy provides a blueprint for pioneering the art of responsible hospitality.

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Hotel Loyalty Programs Continue to Prove Their Value: Key findings from 675 million members

Hospitality Net

Hotel loyalty programs have evolved from frequent-traveler retention tools to broad-based demand drivers. While the growth of loyalty program membership may make it harder to target the most highly valued guests, the 2024 data confirms that hotel loyalty programs remain a relatively cost-efficient way to drive occupancy.

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Sterling Debuts in Punjab With the Launch of Sterling Borderland Amritsar

Hospitality Net

Sterling Holiday Resorts proudly announces the launch of Sterling Borderland Amritsar, marking the brands foray into the culturally rich and historically vibrant state of Punjab. With this opening, Sterling expands its footprint to 53 destinations across India, spanning hills, beaches, jungles, heritage hubs, and spiritual centres.

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Hotel Monge Reached 34x ROAS with Google Pmax for Travel Goals

Hospitality Net

Hotel Monge is dedicated to experimenting with new products and committing the resources required to make them successful. Recognizing the potential power of Google Performance Max for travel goals (PMTG), Hotel Monge wants to leverage its ability to optimize campaigns and budgets across multiple channels for optimal performance.

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